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Drool, Britannia? Is the UK Failing the Cloud?

By Roger Strukhoff

Richard Davies wrote: The UK has a good crop of technology pioneers in cloud computing - for example ElasticHosts, FlexiScale, Flexiant, OnApp - and also some strong government initiatives such as G-Cloud. We will have to see whether this kind of technical leadership converts into swift mass-market adoption or not.

Jan. 8, 2012 11:38 AM EST

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Just curious…

By: Scott McKain

Nov. 15, 2009 12:59 PM

“To go to the main menu, press 9.” So…I press 9…then hear, “I’m sorry. 9 is not a valid entry here.” And, the recording then repeats my options…which includes, “To go to the main menu, press 9.”

So, again, I press 9…then hear, “I’m sorry. 9 is not a valid entry here.” Upon which, I hang up, vowing to never call again.

I’m just curious…when do you suppose the last time was that someone from that company actually called their own order line and attempted to spend money with themselves…the way their customers do?

Obviously, it has not been in the recent past, or they would have discovered they were in the same “voice mail jail” in which I found myself — and, unable to order.

It seems so obvious…yet, so few will actually do it. Pick up the phone…be a customer of your own organization. Call the main number and listen to your own receptionist. Go to your website and try to order your own product.

Be tough on yourself and your organization…because you know that customers are…and have a right to be.

Read the original blog entry...

About Scott McKain
Scott McKain is a business leader, bestselling author, and Hall of Fame professional speaker.
Scott's latest book, "The Collapse of Distinction: Stand Out and Move Up While Your Competition Fails" reached the #1 spot on Amazon.com list of Customer Service Bestsellers! He is the author of two #1 additional business bestsellers (Amazon.com & 800-CEO-READ): "What Customers REALLY Want" (currently available in trade paperback) and "ALL Business is Show Business."
He is the Co-founder and Principal of The Value Added Institute, a think-tank that examines the role of the customer experience in creating significant advances in the level of client loyalty, and has appeared on multiple occasions as a commentator and analyst on FOX News Channel. His platform presentations have run the gamut from the White House lawn with the President in the audience carried live on CNN and NBC's "Today" show...to a remote outpost near the Amazon...all 50 states, seven Canadian provinces...and from Singapore to Sweden...Mexico to Morocco.
An inductee into the Professional Speakers Hall of Fame, he is also a member of "Speakers Roundtable" -- an elite, invitation-only group of twenty of the world's top business speakers.