VAI (Vormittag Associates, Inc.) (www.vai.net), today announced enhancements to its S2K Service & Repair software, a completely integrated service management software solution. VAI is an IBM Premier Business Partner and a leader in enterprise resource planning (ERP) solutions for a variety of distribution, manufacturing, retail and service clients worldwide.

S2K Service & Repair software streamlines operations to ensure that businesses can capitalize on money-saving opportunities without sacrificing service. Designed to manage service calls and the repair of serialized equipment, this module provides the ability to enter and track a service request, assign work to technicians, as well as record labor time and service codes and parts used to repair equipment. This application supports Service Contracts and Preventive Maintenance Agreements with automatic recurring billing options. Available inquiries and reports allow the user to view open and completed service requests, service calls by technician and a complete list of maintenance contracts by expiration date.

By taking advantage of the innovations offered by S2K Service and Repair enterprise software, companies throughout the world have reaped the benefits of this fully integrated technology. Now, VAI delivers enhancements that offer the following features and benefits designed to address a number of industry challenges:

• Enhanced Service & Billing Repair. S2K Service & Repair includes a Customer Order and Inventory Module that is sensitive to company and location criteria. With this solution, organizations can effectively manage customer service calls and related repair of serialized equipment.
• Redesigned Rental Capabilities. VAI has completely redesigned the S2K Rental application to facilitate the effective scheduling, tracking and billing of rental equipment. New features include a rental equipment calendar, equipment availability inquiry and flexible pricing options—arming companies with the knowledge needed to plan and forecast equipment availability accurately.
• Warranty Processing Made Easy. If not recorded properly, Warranty service calls can create billing difficulties. VAI has created a seamless process to record these types of service transactions precisely. S2K automatically creates a Service/Repair Invoice to document service transactions. During the update process, a Credit Memo is auto-generated to the customer to offset the invoice. Additionally, S2K produces a Debit Memo for the Bill-to Customer. The software then transmits these memos to an Accounts Receivable Adjustment Batch with a system-generated batch description of all Service and Billing Warranty Adjustments, ensuring that all data is accurate and timely for accounting purposes.
• Accurate, Timely Service Warranty Reports. S2K Enterprise Service & Repair now features a new Service Warranty Report. This report provides customers with detailed service call information for those items repaired under warranty. Based on the information requested, the report can detail single company information, service posting period, invoice date and vendor, or any combination thereof.

“VAI strives to offer each segment of our customer base the most advanced ERP software solutions on the market,” said Joe Scioscia, Vice President of Sales, VAI. “We understand how important it is for the service and repair industry to have access to accurate information and the right technology tools to complete jobs as quickly and easily as possible. For this reason, S2K Service & Repair offers a job scheduler, electronic data interchange (EDI) applications, translation software and more, designed to help organizations gain a significant advantage over the competition.”

About VAI (Vormittag Associates, Inc.)

VAI is an award-winning software developer and an IBM Premier Business Partner. Designed for the mid-range market, S2K Enterprise is used by a wide variety of mid-sized companies worldwide, with a number of clients in the manufacturing, distribution, retail, metals, food and related service industries. Advanced applications such as Warehouse Management Systems, EDI, CRM and e-Business provide companies the power to leverage their information technology investment. VAI is headquartered in Ronkonkoma, New York, with branch offices in Miami, Orlando, Chicago and Oroville, California. For more information, please contact Diane Dady at 800-824-7776, ext. 236 or visit (www.vai.net).