Helping people work online, Zoho today announced that Zoho Invoice and Zoho Creator Helpdesk have been integrated with Google Apps and are now available in the Google Apps Marketplace™. Zoho Creator Helpdesk is also available in the Zoho Marketplace, the company’s online store for ready-to-use business applications built with Zoho Creator online database software.

“Zoho has received good traction in the Google Apps Marketplace with Zoho CRM and Zoho Projects resulting in hundreds of new companies signing up for those applications weekly,” said Raju Vegesna, Zoho evangelist. “We’re now expanding our integration with Google to include our online invoicing and helpdesk applications. Going forward, we’re going to integrate other Zoho business applications with Google Apps – and make them available in the Google Apps Marketplace – based on our customers’ demands.”

Zoho Expands Its Google Apps Integration

The latest Zoho applications to be integrated with Google Apps and offered in the Google Apps Marketplace include:

• Zoho Invoice – Zoho’s online invoice generation and tracking application, Zoho Invoice helps organizations send invoices for projects and customer expenses, receive payments and track the overall health of their business quickly and efficiently.
• Zoho Creator Helpdesk – Zoho’s fully customizable online helpdesk and customer support application, Zoho Creator Helpdesk lets Google App users manage all their support requests coming in from email, support websites or web forms.

By integrating Zoho Invoice and Zoho Creator Helpdesk with Google Apps, Zoho lets users automatically sign in to the Zoho applications with their existing Google Apps credentials. In addition, the Zoho applications will be listed in Google’s universal navigation. The Zoho Invoice application gadgets can be embedded in relevant Google applications, such as Gmail™, iGoogle™ and Google Sites™.

Inside Zoho Invoice

Zoho Invoice makes invoicing for companies simple and coordinated from a single centralized place using Google Apps ID. Users do not need to remember multiple passwords and toggle between different systems to get their invoicing data.

• User Management – Companies can add users from their Google Apps account to their Zoho Invoice account
• Manage Invoice Notification Emails – From a single place, companies can manage email notifications related to invoicing processes
• Contact Management – Companies can import and get access to Gmail contacts from within Zoho Invoice

Inside Zoho Creator Helpdesk

Zoho Creator Helpdesk lets companies capture and track customer questions, issues and requests. Customers can submit requests via web form, email and mobile. Other highlights include:

• Trouble Ticket Management – Zoho Creator Helpdesk automates request routing, defines SLA compliance, enables SLA escalations and gives a consolidated report view of what’s happening with the help desk.
• Asset Management – An integrated Asset Management solution that provides an accurate inventory of all the hardware and software assets in the organization.
• Knowledge Base – A web-based, searchable knowledge base acts as a knowledge sharing medium, increases support productivity and assists in effective knowledge management.
• Reporting – Zoho Creator Helpdesk provides extensive reports on Priority, Status, Technician, and Deadline of Support requests.
• Fully Customizable – Users can customize helpdesk forms, fields, reports and the overall look and feel to suit the specific needs of their organization – all from the easy-to-use, drag-and-drop interface. 
  

Pricing and Availability

Zoho Invoice and Zoho Creator Helpdesk are available immediately. Zoho Invoice is free for up to five invoices per month, and paid plans start at $8 per month. Zoho Creator Helpdesk is free for two technicians, with paid plans for three technicians starting at $15 per month.

A video tour of Zoho Creator Helpdesk is available at http://www.youtube.com/watch?v=vY5t-RRylzM. For more information on Zoho, please visit www.zoho.com and watch “What is Zoho?” To get breaking Zoho news, visit and subscribe to the RSS feed at http://blogs.zoho.com, and follow the company on Twitter at @zoho.

Additional Resources

Zoho news releases: http://www.zoho.com/in-the-news.html

Zoho product videos: http://www.zoho.com/product_videos.html

Zoho general videos: http://www.zoho.com/videos.html

Zoho blogs: http://blogs.zoho.com

Zoho on Twitter: http://www.twitter.com/zoho

Zoho Facebook Fan Page: http://www.facebook.com/pages/Zoho/231460215383

Zoho for Google Apps: http://www.zoho.com/google-apps

About Zoho

Zoho is a comprehensive suite of award-winning online productivity, collaboration and business applications for small and medium-sized businesses, as well as consumers. Over two million users rely on Zoho for their Business, Productivity & Collaboration needs and actively connect via Forums and Blogs. To date, Zoho has launched 22 different applications which include several online office applications such as Writer, Sheet, Show, and Mail along with a host of business applications ranging from CRM to Projects, Invoice and Meeting. These applications are offered directly via Zoho.com or through hundreds of partners in the Zoho Alliance Partner Program. Zoho has received numerous awards, including a 2009 Webware 100 Award and an InfoWorld 2009 Technology of the Year Award. For more information about Zoho, please visit http://www.zoho.com/.

Zoho is a division of ZOHO Corp., a privately-held and profitable company, which also provides IT Management Software (ManageEngine) and a Network Management Suite (WebNMS). With headquarters in Pleasanton, CA and offices in Austin, New Jersey, London, Tokyo and Beijing, ZOHO Corp. serves the technology needs of more than 40,000 customers worldwide. For more information about ZOHO Corp., please visit http://www.zohocorp.com/.

All brand names and product names are trademarks or registered trademarks of their respective companies.

Tags: Zoho, on-line business applications, cloud, Google Apps Marketplace, Zoho Invoice, Zoho Creator Helpdesk, Zoho CRM, Zoho Projects, helpdesk, asset management, trouble ticket management