NEC Corporation of America (NEC) today introduced UNIVERGE^® UM8700, a scalable unified messaging solution that delivers advanced speech and mobility features designed to meet the needs of mid-to-large enterprises. The flexible architecture of the UM8700 allows seamless integration with a customer’s current communications technology or email system to deliver unified messaging and helps users manage messages while in the office and stay connected when they leave the office.

Built on Applied Voice and Speech Technologies, Inc.’s (AVST) award-winning CallXpress^® platform, UM8700 includes advanced call processing voicemail, unified messaging, personal assistant, fax, speech and notification tools that make it easier to access and manage messages. Additionally, UM8700 offers continuous protection of mission-critical communications services with a distributed architecture that can predict and correct problems before they occur.

The personal assistant feature allows users to screen and route calls to the most appropriate telephone – desk, mobile or home office phone – based on scheduling. Additionally, UM8700’s voice user interface enables speech recognition capabilities so that customers can access their inbox whether they’re in the office, at home or on the road. Users can also access messages, navigate message queues, process messages or even call system users through speech commands.

“The new features included in the UM8700 can enhance user mobility and productivity in a variety of roles,” said Jay Krauser, general manager and senior technology strategist, NEC. “In one common example, the voice user interface can be accessed by a receptionist in a mid- to large-sized healthcare company with multiple clinics to make appointments easier and faster, thereby reducing patient hand-off across offices, increasing patient satisfaction and allowing the receptionist to address more patient calls. The receptionist can also navigate through large directories of doctors, nurses and administrators with a simple voice command, making it simpler to locate people and stay on task.”

A detailed UM8700 product brochure is available online.

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