SYS-CON MEDIA Authors: Zakia Bouachraoui, Dana Gardner, Liz McMillan, Elizabeth White, Yeshim Deniz

News Feed Item

LANDesk Delivers New Release of Service Desk Management Suite

Latest Version of LANDesk(R) Service Desk Automates Service Desk Processes, Reduces IT Costs and Delivers User-Centric Approach to Service Management

SALT LAKE CITY, UT -- (Marketwire) -- 01/11/11 -- LANDesk Software, a global leader in systems lifecycle management, endpoint security and IT service management, today announced LANDesk® Service Desk 7.4, a significant upgrade to the LANDesk IT Service Management solution. Available today, the new release helps organizations alleviate pressure on the IT service desk with a user-centric approach to service provisioning and support.

"LANDesk Service Desk 7.4 is the next generation of our rich, mature and proven service management solution," said Steve Daly, president and CEO of LANDesk Software. "This solution offers more out-of-the box capability than alternatives that require a piecemeal and costly approach to achieve this level of functionality and automation. It goes well beyond traditional ticketing and incident management, allowing IT departments to deliver real business value."

LANDesk Service Desk 7.4 allows organizations to automate processes, reduce IT costs and deliver outstanding service to both employees and customers. Specific enhancements include LANDesk Self Service, allowing users to log their own incidents; the addition of the LANDesk Service Catalogue, providing employees with a store front view of services available to them; and enhancements to LANDesk Web Desk, allowing IT analysts to access users' computers from any location via a Web browser so incidents can be quickly resolved. In addition, LANDesk Self Service includes an easy-to-use Theme Designer which enables configuration of the user interface by applying a supplied theme or a customer's own corporate branded theme.

"The release of LANDesk Service Desk 7.4 offers a strong, user-centric approach to service desk management, particularly with LANDesk Self Service and LANDesk Service Catalogue," said Lisa Erickson-Harris, research director at Enterprise Management Associates. "The service desk continues to feel pressure to improve resolution time and lower call volume. Self-service offers a solution to this often formidable challenge. EMA research also shows a resurgence in service catalog investment as a critical technology for cloud computing, self service and IT transparency strategies. LANDesk's timing with investment in these areas is impeccable. "

A leader in service desk best practices, LANDesk is one of only three service management vendors that have achieved PinkVERIFY status from Pink Elephant for all 14 ITIL v3 processes. Developed by the UK government and used by thousands of organizations around the world, ITIL has become the de facto standard for IT best practices and assists organizations in providing the necessary framework for IT Service Management.

"The release of LANDesk Service Desk 7.4 is a major shift forward for LANDesk in terms of usability, performance and capability," said Paul Gillen, ITSM project manager at Northern Ireland Civil Service. "We have been particularly impressed with the functionality available now through the Web access component, both for technical analysts and end users."

Key enhancements in LANDesk Service Desk 7.4

  • LANDesk Self Service -- Designed based on user experience, the next generation of LANDesk Self Service is more intuitive and easier to use. LANDesk Self Service reduces call volumes by providing 24/7 access so that users can submit and track their own incidents and service requests. Today's users are more accustomed to a self-service mode and are comfortable in searching a knowledgebase and accessing company news without contacting the service desk directly.

  • LANDesk Service Catalogue -- Accessible from within the LANDesk Self Service website, the new LANDesk Service Catalogue reduces service desk costs with a proactive, one-stop shop that lets users browse a graphical list of all the hardware, software and IT services they can request. Integration with other available LANDesk offerings allows users to create a closed-loop solution for users to make requests, obtain approval and receive the requested hardware or software -- all without the need for a service desk analyst.

  • LANDesk Web Desk -- Analysts can get a real-time of data presented in interactive, graphical dashboards that are easy to design and modify. Web Desk allows access to LANDesk Service Desk from any location via the Internet, making it ideal for traveling users as it requires no client installation.

The value of integration and automation

LANDesk Service Desk 7.4 offers a broad range of integration tools, including Web APIs and connectors, allowing customers to embed Web applications and data, and to integrate other business systems including the industry's top ERP, CRM and Systems Management applications. Unlike many other service management solutions, customers can integrate third-party applications and services without the need for coding expertise.

LANDesk Service Desk 7.4 integrates seamlessly with other LANDesk solutions including LANDesk® Management Suite, LANDesk® Security Suite and LANDesk® Asset Lifecycle Manager. For example, Analysts can initiate numerous LANDesk Management Suite functions from within LANDesk Service Desk such as the automatic fulfillment of a software application request.

Taking automation to a new level, LANDesk Service Desk 7.4 fully supports the LANDesk Management Automation Platform, enabling closed-loop process automation across IT and the business environment. The platform provides approximately 165 best-practice automation templates, a Resource Center with content libraries and workflow designer, unlimited connectors, and an SDK to ensure customers achieve desired value and returns on their investment. An industry open platform, LANDesk Management Automation Platform is available to all LANDesk Service Desk customers at no charge.

About LANDesk Software

LANDesk Software is a leading provider of systems lifecycle management, endpoint security, and IT service management solutions for desktops, servers and mobile devices across the enterprise. LANDesk enables IT to deliver business value by gaining control of end-user computing with a single console, light infrastructure, and ITIL solutions that deliver significant ROI for thousands of customers worldwide. LANDesk is headquartered in Salt Lake City, Utah, with offices located in the Americas, Europe and Asia Pacific, and can be found at www.landesk.com.

Copyright © 2011, LANDesk Software, Inc. and its affiliates. All rights reserved. LANDesk and its logos are registered trademarks or trademarks of LANDesk Software, Inc. and its affiliates in the United States and/or other countries. Other brands and names may be claimed as the property of others.

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
DevOps is a world surrounded by information, starting from a single commit and ending in roll out to production. In this talk, I'll introduce you to the world of Taboola DevOps data collection, to better understand what goes on under the hood. The system we've developed in-house helps us collect and analyse the entire DevOps process from the very first commit all the way to production. It provides us a full clear view with a drill-down toolset that helps keep us away from the dark side. ...
In his session at 20th Cloud Expo, Mike Johnston, an infrastructure engineer at Supergiant.io, will discuss how to use Kubernetes to setup a SaaS infrastructure for your business. Mike Johnston is an infrastructure engineer at Supergiant.io with over 12 years of experience designing, deploying, and maintaining server and workstation infrastructure at all scales. He has experience with brick and mortar data centers as well as cloud providers like Digital Ocean, Amazon Web Services, and Rackspace....
After years of investments and acquisitions, CloudBlue was created with the goal of building the world's only hyperscale digital platform with an increasingly infinite ecosystem and proven go-to-market services. The result? An unmatched platform that helps customers streamline cloud operations, save time and money, and revolutionize their businesses overnight. Today, the platform operates in more than 45 countries and powers more than 200 of the world's largest cloud marketplaces, managing mo...
Containerized software is riding a wave of growth, according to latest RightScale survey. At Sematext we see this growth trend via our Docker monitoring adoption and via Sematext Docker Agent popularity on Docker Hub, where it crossed 1M+ pulls line. This rapid rise of containers now makes Docker the top DevOps tool among those included in RightScale survey. Overall Docker adoption surged to 35 percent, while Kubernetes adoption doubled, going from 7% in 2016 to 14% percent.
The Crypto community has run out of anarchists, libertarians and almost absorbed all the speculators it can handle, the next 100m users to join Crypto need a world class application to use. What will it be? Alex Mashinsky, a 7X founder & CEO of Celsius Network will discuss his view of the future of Crypto.
In an age of borderless networks, security for the cloud and security for the corporate network can no longer be separated. Security teams are now presented with the challenge of monitoring and controlling access to these cloud environments, as they represent yet another frontier for cyber-attacks. Complete visibility has never been more important-or more difficult. Powered by AI, Darktrace's Enterprise Immune System technology is the only solution to offer real-time visibility and insight into ...
Today, Kubernetes is the defacto standard if you want to run container workloads in a production environment. As we set out to build our next generation of products, and run them smoothly in the cloud, we needed to move to Kubernetes too! In the process of building tools like KubeXray and GoCenter we learned a whole bunch. Join this talk to learn how to get started with Kubernetes and how we got started at JFrog building our new tools. After the session you will know: How we got to Kuberne...
In a recent survey, Sumo Logic surveyed 1,500 customers who employ cloud services such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). According to the survey, a quarter of the respondents have already deployed Docker containers and nearly as many (23 percent) are employing the AWS Lambda serverless computing framework. It's clear: serverless is here to stay. The adoption does come with some needed changes, within both application development and operations. Th...
Technology has changed tremendously in the last 20 years. From onion architectures to APIs to microservices to cloud and containers, the technology artifacts shipped by teams has changed. And that's not all - roles have changed too. Functional silos have been replaced by cross-functional teams, the skill sets people need to have has been redefined and the tools and approaches for how software is developed and delivered has transformed. When we move from highly defined rigid roles and systems to ...
Blockchain has shifted from hype to reality across many industries including Financial Services, Supply Chain, Retail, Healthcare and Government. While traditional tech and crypto organizations are generally male dominated, women have embraced blockchain technology from its inception. This is no more evident than at companies where women occupy many of the blockchain roles and leadership positions. Join this panel to hear three women in blockchain share their experience and their POV on the futu...
10ZiG Technology is a leading provider of endpoints for a Virtual Desktop Infrastructure environment. Our fast and reliable hardware is VMware, Citrix and Microsoft ready and designed to handle all ranges of usage - from task-based to sophisticated CAD/CAM users. 10ZiG prides itself in being one of the only companies whose sole focus is in Thin Clients and Zero Clients for VDI. This focus allows us to provide a truly unique level of personal service and customization that is a rare find in th...
When Enterprises started adopting Hadoop-based Big Data environments over the last ten years, they were mainly on-premise deployments. Organizations would spin up and manage large Hadoop clusters, where they would funnel exabytes or petabytes of unstructured data.However, over the last few years the economics of maintaining this enormous infrastructure compared with the elastic scalability of viable cloud options has changed this equation. The growth of cloud storage, cloud-managed big data e...
The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development cycles that produce software that is obsolete at launch. DevOps may be disruptive, but it is essential. DevOpsSUMMIT at CloudEXPO expands the DevOps community, enable a wide sharing of knowledge, and educate delegates and technology providers alike.
Your applications have evolved, your computing needs are changing, and your servers have become more and more dense. But your data center hasn't changed so you can't get the benefits of cheaper, better, smaller, faster... until now. Colovore is Silicon Valley's premier provider of high-density colocation solutions that are a perfect fit for companies operating modern, high-performance hardware. No other Bay Area colo provider can match our density, operating efficiency, and ease of scalability.
xMatters helps enterprises prevent, manage and resolve IT incidents. xMatters industry-leading Service Availability platform prevents IT issues from becoming big business problems. Large enterprises, small workgroups, and innovative DevOps teams rely on its proactive issue resolution service to maintain operational visibility and control in today's highly-fragmented IT environment. xMatters provides toolchain integrations to hundreds of IT management, security and DevOps tools. xMatters is the ...