SYS-CON MEDIA Authors: Liz McMillan, Elizabeth White, Pat Romanski, Jason Bloomberg, Dana Gardner

Blog Feed Post

BI at SaaS Speed

Winston Churchill once said that “difficulties mastered are opportunities won”. His quote is very applicable to the the effort of building BI in the cloud. GoodData announced earlier today that May 2011 was our biggest month ever, so it is good time to look at difficulties and opportunities of BI Cloud in greater detail.

Business Intelligence is a huge opportunity. Even in its current, dysfunctional, on-premise form it is $10B software industry. And on-premise BI is extensive and expensive IT initiative that involves building a complete chain of data integration, data-warehousing, dashboarding and visualizations. On top of the IT efforts comes tricky business part: what to measure, what are the right metrics, how to present them and to whom. And it all has to happen at the speed of business, not at the speed of IT.

This IT/business dichotomy leads to extremely low success rate of BI projects – as much as $7 billion annually is spent on BI undertakings that are considered failures. That’s right – $7 billion worth of BI software ends up sitting on the shelf every year!

On the contrary the SaaS model works best when the product is well defined, customer adoption is fast, satisfaction/loyalty is high and cost of servicing the customer is low (for more information on SaaS metrics please read “Top 10 Laws of Cloud Computing and SaaS” here). This means that the traditional, slow moving, complex and expensive BI will NEVER make it to the cloud. Numerous small and large companies have tried to host their traditional on-premise BI products in the cloud, but SaaS laws are called laws for a reason – these companies either failed already or will eventually fail.

So what is GoodData doing differently to master the difficulties of Cloud BI?

1. Product Definition/Customer Adoption – in order to make customer adoption as quick as possible, we are building a set of BI applications. These apps are templates that contain not only connectors to standard data sources (such as Salesforce, Zendesk and Facebook) but also complete dashboards and reports that incorporate best practices in the form of metrics. Our Sales Analytics app helps you measure predicted revenue. Our Helpdesk Analytics app measures your backlog and resolution times. Our Marketing Analytics app teaches you how to calculate campaign ROI. We’re adding these applications on a weekly basis. You can see the full list of our apps here: http://www.gooddata.com/apps

2. Customer Loyalty - We deliver a complete, managed service to our customers. Our developers, ops and support personnel are making sure that every single data load goes as planned, all reports are loaded correctly and that there are no performance issues. We even publish our Operational & Service Performance here: http://www.gooddata.com/trust

3. Cost of Service – We’ve architected a very different platform that allows us to host a large number customers at a relatively low cost. The platform is so different that we often have a hard time communicating it to the BI analyst community (concepts like REST APIs and stateless services are not part of normal BI nomenclature). And the flexibility built into the platform allows us to move at the pace of business and not the pace of IT: we deliver a new version of GoodData to our customers every two weeks and we make tons of changes to customer projects daily.

Even the fact that we know how many reports we served to our customers in May of 2011 (over 1,000,000) sets us apart. While the old BI industry can only guess the level of adoption and product usage (of shelfware) we actually know. But again, “difficulties mastered are opportunities won”!


Tagged: BI , cloud, model

Read the original blog entry...

More Stories By Roman Stanek

Roman Stanek is a technology visionary who has spent the past fifteen years building world-class technology companies. Currently Founder & CEO of Good Data, which provides collaborative analytics on demand, he previously co-founded first NetBeans, now a part of Sun Microsystems and one of the leading Java IDEs, and then and Systinet, now owned by Hewlett-Packard and the leading SOA Governance platform on the market.

Latest Stories
Eric Taylor, a former hacker, reveals what he's learned about cybersecurity. Taylor's life as a hacker began when he was just 12 years old and playing video games at home. Russian hackers are notorious for their hacking skills, but one American says he hacked a Russian cyber gang at just 15 years old. The government eventually caught up with Taylor and he pleaded guilty to posting the personal information on the internet, among other charges. Eric Taylor, who went by the nickname Cosmo...
René Bostic is the Technical VP of the IBM Cloud Unit in North America. Enjoying her career with IBM during the modern millennial technological era, she is an expert in cloud computing, DevOps and emerging cloud technologies such as Blockchain. Her strengths and core competencies include a proven record of accomplishments in consensus building at all levels to assess, plan, and implement enterprise and cloud computing solutions. René is a member of the Society of Women Engineers (SWE) and a m...
SUSE is a German-based, multinational, open-source software company that develops and sells Linux products to business customers. Founded in 1992, it was the first company to market Linux for the enterprise. Founded in 1992, SUSE is the world’s first provider of an Enterprise Linux distribution. Today, thousands of businesses worldwide rely on SUSE for their mission-critical computing and IT management needs.
Mid-sized companies will be pleased with StorageCraft's low cost for this solution compared to others in the market. There are no startup fees, our solution has a predictable monthly cost, highly competitive pricing and offers ongoing value for our partners month after month. By enabling pooling and StorageCraft's 30-days of free virtualization the company removes several concerns surrounding machine size management and disaster recovery testing costs that add to the complexity of implementing a...
Cryptomage, Inc. is a dynamic hi-tech ICT company offering products and services in the cybersecurity area. We deliver high quality solutions both technologically and conceptually. We have academic roots and hire scientists, cybersecurity experts, software developers and analysts. Our strategy is focused on maintaining the highest skills of our human resources. The Cryptomage team is capable of more than delivering complex solutions; we can improve the whole concept to deliver real added value t...
There's no doubt that blockchain technology is a powerful tool for the enterprise, but bringing it mainstream has not been without challenges. As VP of Technology at 8base, Andrei is working to make developing a blockchain application accessible to anyone. With better tools, entrepreneurs and developers can work together to quickly and effectively launch applications that integrate smart contracts and blockchain technology. This will ultimately accelerate blockchain adoption on a global scale.
In addition to 22 Keynotes and General Sessions, attend all FinTechEXPO Blockchain "education sessions" plus 40 in two tracks: (1) Enterprise Cloud (2) Digital Transformation. PRICE EXPIRES AUGUST 31, 2018. Ticket prices: ($295-Aug 31) ($395-Oct 31) ($495-Nov 12) ($995-Walk-in) Does NOT include lunch.
Early Bird Registration Discount Expires on August 31, 2018 Conference Registration Link ▸ HERE. Pick from all 200 sessions in all 10 tracks, plus 22 Keynotes & General Sessions! Lunch is served two days. EXPIRES AUGUST 31, 2018. Ticket prices: ($1,295-Aug 31) ($1,495-Oct 31) ($1,995-Nov 12) ($2,500-Walk-in)
DevOpsSUMMIT at CloudEXPO will expand the DevOps community, enable a wide sharing of knowledge, and educate delegates and technology providers alike. Recent research has shown that DevOps dramatically reduces development time, the amount of enterprise IT professionals put out fires, and support time generally. Time spent on infrastructure development is significantly increased, and DevOps practitioners report more software releases and higher quality. Sponsors of DevOpsSUMMIT at CloudEXPO will b...
Yottabyte is a software-defined data center (SDDC) company headquartered in Bloomfield Township, Oakland County, Michigan. The mission of Yottabyte is to enable any organization to easily and economically realize the benefits of the cloud in their own datacenter. The Yottabyte Cloud Software natively virtualizes compute, storage, and network resources into a resilient, automated software-defined cloud infrastructure solution. Both Enterprise IT customers and Service Providers benefit from Yottab...
FinTech Is Now Part of the CloudEXPO New York Program. Financial enterprises in New York City, London, Singapore, and other world financial capitals are embracing a new generation of smart, automated FinTech that eliminates many cumbersome, slow, and expensive intermediate processes from their businesses. Accordingly, attendees at the upcoming 22nd CloudEXPO | DXWorldEXPO November 12-13, 2018 in New York City will find fresh new content in two new tracks called: FinTechEXPO New York Blockchain E...
Only Adobe gives everyone - from emerging artists to global brands - everything they need to design and deliver exceptional digital experiences. Adobe Systems Incorporated develops, markets, and supports computer software products and technologies. The Company's products allow users to express and use information across all print and electronic media. The Company's Digital Media segment provides tools and solutions that enable individuals, small and medium businesses and enterprises to cre...
In addition to 22 Keynotes and General Sessions, pick from 40 technical sessions in two tracks: (1) DevOpsSUMMIT (2) Cloud-Native & Serverless. EXPIRES AUGUST 31, 2018. Ticket prices: ($295-Aug 31) ($395-Oct 31) ($495-Nov 12) ($595-Walk-in) Does NOT include lunch. DevOps Institue Certification DevOps Institute Two-Day DevOps Certification Program EXPIRES AUGUST 31, 2018. Ticket prices: ($995-Aug 31) ($1,095-Oct 31) ($1,195-Nov 12) ($1,395-Walk-in)
Despite being the market leader, we recognized the need to transform and reinvent our business at Dynatrace, before someone else disrupted the market. Over the course of three years, we changed everything - our technology, our culture and our brand image. In this session we'll discuss how we navigated through our own innovator's dilemma, and share takeaways from our experience that you can apply to your own organization.
Today we introduced our New York & Silicon Valley combo sponsorship and exhibit opportunities with unmatched pre and post-show promotion. At CloudEXPO | DevOpsSUMMIT | DXWorldEXPO NY & CA, Digital Transformation (DX) is a major focus with the introduction of DXWorldEXPO within the program. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune...