|By Business Wire||
|October 10, 2011 09:09 AM EDT||
The workflow capability enables servicers to assign tasks and communications to individual users within the system. Users log in to view tasks they are responsible for, as well as read and respond to messages. By clicking on the assigned task, users are taken directly to the appropriate module within G/SERV to complete the required action. A new screen in G/SERV called “Task/Message” ensures that pending tasks or messages are visible to each user. This functionality also aides in tracking tasks, next steps and messages related to Single Point of Contact.
“Many of our clients expressed that they wanted to improve employee productivity,” said Glenn Liebowitz, president of GCC. “As they prepare for Single Point of Contact implementation, it is vital to have streamlined processes so that the changes are not an operational burden. G/SERV’s workflow functionality assists servicers in managing their employees’ efficiency and assures that necessary actions do not fall through the cracks.”
GCC’s G/SERV is a comprehensive platform that automates all functions of loan servicing, including loan set-up, cash management, escrow and insurance administration, investor reporting and accounting, default management and federal and state reporting.
About GCC Servicing Systems
GCC Servicing Systems is a mortgage servicing software technology and service provider that cost-effectively automates all aspects of loan servicing and data management. The company was founded in 1977 as a mortgage service bureau and was known as Glenn Computer Corporation until 2003. Today, GCC Servicing Systems customers include mortgage servicing departments of banks, credit unions and mortgage companies with 500 to one million loans. Based in Southfield, Michigan, the company’s mortgage servicing solutions, superior customer support and cutting-edge technology, G/SERV, are available 24 hours-a-day, seven days-a-week, 52 weeks-a-year. For more information, visit www.gccservicing.com.