SYS-CON MEDIA Authors: Yeshim Deniz, Carmen Gonzalez, Elizabeth White, Pat Romanski, Gary Arora

Blog Feed Post

Yellow Pencil – Web Channel as a Service

Last week we ran our ‘MaaS’ webinar – Municipality as a Service, and we’re now finalizing all the individual presentations to be available via the follow on newsletter that’s being launched : MunicipalCloud.biz.

One of these presentations is from Paul Bellows of Yellow Pencil: 6-page PDF

Specializing in web 2.0 content management systems like OpenText and Drupal, Paul led us through examples of how Yellow Pencil has helped Municipalities like Edmonton to use these platforms to run multiple internal and external web sites for citizen engagement, leverage Open Data and many other aspects of harnessing the technology to better manage their ‘Web Channel as a Service’.

In this day and age the public sector like Municipalities are required to use more social media and in a variety of new ways too, a mix of new IT and business processes that are new and overwhelming for many agencies.

Yellow provides this expertise ‘as a Service’ as much as they do the underlying software that implements these practices to help with this adoption cycle.

Open Data PaaS – Legacy Modernization

One critical aspect of using systems like OpenText for this activity is how this delivers a solution capability for ‘Legacy Modernization‘.

Government agencies operate many older technology platforms for many of their services, making it difficult to amend them for new ways of working and in particular connecting them to the web for self-service options.

As I learned one innovative technique that Edmonton has employed is what provided the central theme for our webinar – How the CMS is literally acting as the Platform, as in PaaS – Platform as a Service, especially in regards to the relationship with Open Data.

In the case of Edmonton they are using a Cloud-based app, Socrata, to gather data produced from these legacy systems, make it available as Open Data for citizens to browse, and critically so that they can present access to it via an open API for developers to reuse.

This allows other developers to reference and use the data from their own application domains, which also includes OpenText in this case. The web site developers using this also called on the data this way and so could use it within the front-end web site @ edmonton.ca.

For example one app was to provide snow-shovelling times and schedules, data that was pulled from a back-end system into Socrata, and then queried by the OpenText front-end.

This is a key principle that Tom Jenkins at OpenText himself describes. In this book & white paper Managing Content in the Cloud he describes how:

“As more organizations seek out packaged ECM solutions, the ability to add Web services or build custom applications that augment existing legacy systems becomes a clear business advantage.”

Web Channel as a Service

Edmonton is implementing the ‘Social Communities‘ module of the OpenText range, as part of using the CMS to manage their internal intranet publishing as well as their front-facing ‘Citizen CRM’ web portal.

This means they are employing all the latest technologies and best practices associated with this dynamic ecosystem: From RSS, blogs, wikis and OAuth “social logins” through to more innovative ways of organizing online citizen communities, in particular Crowdsourcing: Increased number of concurrent users participating in the City’s publishing workflow.

This comprehensive platform of software means they can link the full lifecycle of their processes right from the social media interface through to their back-end legacy systems, representing an entirely holistic modernization of the process, both in terms of interactivity and also business model.

All of their workflows can be modernized this way, like business permits and so forth, and other cities can repeat the same transformation through the same apps combination.


More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

More Stories By Cloud Best Practices Network

The Cloud Best Practices Network is an expert community of leading Cloud pioneers. Follow our best practice blogs at http://CloudBestPractices.net

Latest Stories
The dream is universal: heuristic driven, global business operations without interruption so that nobody has to wake up at 4am to solve a problem. Building upon Nutanix Acropolis software defined storage, virtualization, and networking platform, Mark will demonstrate business lifecycle automation with freedom of choice and consumption models. Hybrid cloud applications and operations are controllable by the Nutanix Prism control plane with Calm automation, which can weave together the following: ...
Moving to Azure is the path to digital transformation, but not every journey is effective. Organizations that start with a cohesive, well-planned migration strategy can avoid common mistakes and stay a step ahead of the competition. Learn from Atmosera CEO, Jon Thomsen about the opportunities and challenges found in three pivotal phases of the journey to the cloud: Evaluation and Architecting, Migration and Management, and Optimization & Innovation. In each phase, there are distinct insights tha...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
Intel is an American multinational corporation and technology company headquartered in Santa Clara, California, in the Silicon Valley. It is the world's second largest and second highest valued semiconductor chip maker based on revenue after being overtaken by Samsung, and is the inventor of the x86 series of microprocessors, the processors found in most personal computers (PCs). Intel supplies processors for computer system manufacturers such as Apple, Lenovo, HP, and Dell. Intel also manufactu...
Bill Schmarzo, author of "Big Data: Understanding How Data Powers Big Business" and "Big Data MBA: Driving Business Strategies with Data Science" is responsible for guiding the technology strategy within Hitachi Vantara for IoT and Analytics. Bill brings a balanced business-technology approach that focuses on business outcomes to drive data, analytics and technology decisions that underpin an organization's digital transformation strategy. Bill has a very impressive background which includes ...
Darktrace is the world's leading AI company for cyber security. Created by mathematicians from the University of Cambridge, Darktrace's Enterprise Immune System is the first non-consumer application of machine learning to work at scale, across all network types, from physical, virtualized, and cloud, through to IoT and industrial control systems. Installed as a self-configuring cyber defense platform, Darktrace continuously learns what is ‘normal' for all devices and users, updating its understa...
While a hybrid cloud can ease that transition, designing and deploy that hybrid cloud still offers challenges for organizations concerned about lack of available cloud skillsets within their organization. Managed service providers offer a unique opportunity to fill those gaps and get organizations of all sizes on a hybrid cloud that meets their comfort level, while delivering enhanced benefits for cost, efficiency, agility, mobility, and elasticity.
On-premise or off, you have powerful tools available to maximize the value of your infrastructure and you demand more visibility and operational control. Fortunately, data center management tools keep a vigil on memory contestation, power, thermal consumption, server health, and utilization, allowing better control no matter your cloud's shape. In this session, learn how Intel software tools enable real-time monitoring and precise management to lower operational costs and optimize infrastructure...
Most organizations are awash today in data and IT systems, yet they're still struggling mightily to use these invaluable assets to meet the rising demand for new digital solutions and customer experiences that drive innovation and growth. What's lacking are potent and effective ways to rapidly combine together on-premises IT and the numerous commercial clouds that the average organization has in place today into effective new business solutions. New research shows that delivering on multicloud e...
Cloud is the motor for innovation and digital transformation. CIOs will run 25% of total application workloads in the cloud by the end of 2018, based on recent Morgan Stanley report. Having the right enterprise cloud strategy in place, often in a multi cloud environment, also helps companies become a more intelligent business. Companies that master this path have something in common: they create a culture of continuous innovation. In his presentation, Dilipkumar Khandelwal outlined the latest...
Data center, on-premise, public-cloud, private-cloud, multi-cloud, hybrid-cloud, IoT, AI, edge, SaaS, PaaS... it's an availability, security, performance and integration nightmare even for the best of the best IT experts. Organizations realize the tremendous benefits of everything the digital transformation has to offer. Cloud adoption rates are increasing significantly, and IT budgets are morphing to follow suit. But distributing applications and infrastructure around increases risk, introdu...
DevOps has long focused on reinventing the SDLC (e.g. with CI/CD, ARA, pipeline automation etc.), while reinvention of IT Ops has lagged. However, new approaches like Site Reliability Engineering, Observability, Containerization, Operations Analytics, and ML/AI are driving a resurgence of IT Ops. In this session our expert panel will focus on how these new ideas are [putting the Ops back in DevOps orbringing modern IT Ops to DevOps].
Isomorphic Software is the global leader in high-end, web-based business applications. We develop, market, and support the SmartClient & Smart GWT HTML5/Ajax platform, combining the productivity and performance of traditional desktop software with the simplicity and reach of the open web. With staff in 10 timezones, Isomorphic provides a global network of services related to our technology, with offerings ranging from turnkey application development to SLA-backed enterprise support. Leadin...
FinTech is a disruptive innovation that denotes the adoption of technologies that have changed how traditional financial services work. While FinTech is now embedded deeply into the financial services ecosystem, the rise of digital age has paved way to FinTech 2.0 - which is rolling out innovative solutions through emerging technologies at a disruptive pace while maintaining the tenets of security and compliances. Blockchain as a technology has started seeing pilot adoption in FinTech around ...
On-premise or off, you have powerful tools available to maximize the value of your infrastructure and you demand more visibility and operational control. Fortunately, data center management tools keep a vigil on memory contestation, power, thermal consumption, server health, and utilization, allowing better control no matter your cloud's shape. In this session, learn how Intel software tools enable real-time monitoring and precise management to lower operational costs and optimize infrastructure...