SYS-CON MEDIA Authors: Pat Romanski, Gary Arora, Zakia Bouachraoui, Yeshim Deniz, Liz McMillan

Related Topics: @CloudExpo, Government Cloud

@CloudExpo: Blog Feed Post

GovCloud 2.0 – Introducing “Big Data Search” for Government IM Best Practices

Applying search technologies for purposes of managing Big Data

Our next upcoming webinar is entitled GovCloud 2.0, and a headline topic we will be introducing is called ‘Harnessing Enterprise Search for IM best practices‘.

IM is of course Information Management and refers to all aspects of Governments needs to managed records.

President Obama considers this a top priority area which means it will be a best practice area that will further accelerate Cloud adoption of related technologies.

As per the title one example of a new technology that can be used is called ‘Enterprise Search’, referring to large organizations using Google-like technology to index and search their own corporate mines of information, and for the enterprise market this means the software is more tuned to needs like Records Management.

In the case of one of our core partners ACIS, they specialize in the FAST Search engine that Microsoft acquired in 2008. One of the primary reasons for doing so was to integrate it into Sharepoint, their massively popular tool for document collaboration and increasingly for records management too, so highlighting the overlap is a powerful focus area.

Big Data Search

One way to capture the nature of the challenge and how the technology provides the solution is the concept of “Big Data Search“, ie. applying Search technologies for purposes of managing Big Data.

IM and Records Management is one of those areas of IT that highlights the big distinctions between the theory of best practices and what happens in reality. Most notably standalone record-keeping and knowledge management applications are purchased, with a view that they will be fed the records for long-term storage, having indexed them with the correct classification meta-data etc.

However the reality for government like for any busy organization is that corporate information and records is splurged across users laptops multiple times, stored on Google docs, embedded in PPT files here there and everywhere, and so on.

In essence this total collection of unstructured content can be thought of as the “Big Data of the Enterprise”, in that it refers to an ocean of information stored in email file folders, Word documents and everywhere else bar the records system!

This means it’s not indexed in record-keeping terms or enterprise KM terms either, and so the primary value of Enterprise Search is that it can scratch this itch – It can scan the entire universe of corporate big data, index it all and do all the heavy lifting it would many analysts months and years to do via manual labor.

Search engine software can not only be used to index unstructured content but also enterprise applications too, and it provides users with various powerful knowledge management type features, like ‘Monitored Content’ – Ie. Receive alerts for when new information is published matching a certain search criteria.

It can even be combined with other components so that it can provide a building block for ‘EDaaS’ : E-Discovery as a Service, where this searching across file stores and email archives is for purposes of legal discovery. This is a key ‘business use case’ scenario being developed, meaning it will be rolled out across all USA agencies at some point.

GovCloud 2.0

Of course In addition to this internal IT capability the other key activities it can be used for is providing a search function to web sites, highlighting just how versatile and powerful Enterprise Search as a technology is.

In the case of public web sites this means of course serving the public, and when you consider the challenge in using the web to unify services from multiple departments each with its own multiple sources of corporate data, it again is a challenge of mastering this big data blob.

It’s critical to do so though – As highlighted in the Social CRM for Government blog, it costs 15x more to service a customer request via traditional interaction methods rather than through the web, their ‘Cost to Service’ ratio:

Cost To Serve

  • Face to face : £7.40
  • Telephone: £2.90
  • Web: 32p

And of course what’s the first thing you do if you visit a web site and try a few times unsuccessfully to find what you want? That’s right, you either leave entirely or most likely you pick up the phone. Ie.:

Failing to service a web search request directly escalates an interaction into the next magnitude of cost.

Our GovCloud 2.0 webinar will focus on how Enterprise Search, and other technologies accessible now via the Cloud, can be used this way to achieve transformational changes that drive significant cost reductions.

More Stories By Cloud Best Practices Network

The Cloud Best Practices Network is an expert community of leading Cloud pioneers. Follow our best practice blogs at http://CloudBestPractices.net

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


Latest Stories
Every organization is facing their own Digital Transformation as they attempt to stay ahead of the competition, or worse, just keep up. Each new opportunity, whether embracing machine learning, IoT, or a cloud migration, seems to bring new development, deployment, and management models. The results are more diverse and federated computing models than any time in our history.
On-premise or off, you have powerful tools available to maximize the value of your infrastructure and you demand more visibility and operational control. Fortunately, data center management tools keep a vigil on memory contestation, power, thermal consumption, server health, and utilization, allowing better control no matter your cloud's shape. In this session, learn how Intel software tools enable real-time monitoring and precise management to lower operational costs and optimize infrastructure...
"Calligo is a cloud service provider with data privacy at the heart of what we do. We are a typical Infrastructure as a Service cloud provider but it's been designed around data privacy," explained Julian Box, CEO and co-founder of Calligo, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Isomorphic Software is the global leader in high-end, web-based business applications. We develop, market, and support the SmartClient & Smart GWT HTML5/Ajax platform, combining the productivity and performance of traditional desktop software with the simplicity and reach of the open web. With staff in 10 timezones, Isomorphic provides a global network of services related to our technology, with offerings ranging from turnkey application development to SLA-backed enterprise support. Leadin...
While a hybrid cloud can ease that transition, designing and deploy that hybrid cloud still offers challenges for organizations concerned about lack of available cloud skillsets within their organization. Managed service providers offer a unique opportunity to fill those gaps and get organizations of all sizes on a hybrid cloud that meets their comfort level, while delivering enhanced benefits for cost, efficiency, agility, mobility, and elasticity.
DevOps has long focused on reinventing the SDLC (e.g. with CI/CD, ARA, pipeline automation etc.), while reinvention of IT Ops has lagged. However, new approaches like Site Reliability Engineering, Observability, Containerization, Operations Analytics, and ML/AI are driving a resurgence of IT Ops. In this session our expert panel will focus on how these new ideas are [putting the Ops back in DevOps orbringing modern IT Ops to DevOps].
Darktrace is the world's leading AI company for cyber security. Created by mathematicians from the University of Cambridge, Darktrace's Enterprise Immune System is the first non-consumer application of machine learning to work at scale, across all network types, from physical, virtualized, and cloud, through to IoT and industrial control systems. Installed as a self-configuring cyber defense platform, Darktrace continuously learns what is ‘normal' for all devices and users, updating its understa...
Enterprises are striving to become digital businesses for differentiated innovation and customer-centricity. Traditionally, they focused on digitizing processes and paper workflow. To be a disruptor and compete against new players, they need to gain insight into business data and innovate at scale. Cloud and cognitive technologies can help them leverage hidden data in SAP/ERP systems to fuel their businesses to accelerate digital transformation success.
Most organizations are awash today in data and IT systems, yet they're still struggling mightily to use these invaluable assets to meet the rising demand for new digital solutions and customer experiences that drive innovation and growth. What's lacking are potent and effective ways to rapidly combine together on-premises IT and the numerous commercial clouds that the average organization has in place today into effective new business solutions.
Concerns about security, downtime and latency, budgets, and general unfamiliarity with cloud technologies continue to create hesitation for many organizations that truly need to be developing a cloud strategy. Hybrid cloud solutions are helping to elevate those concerns by enabling the combination or orchestration of two or more platforms, including on-premise infrastructure, private clouds and/or third-party, public cloud services. This gives organizations more comfort to begin their digital tr...
Keeping an application running at scale can be a daunting task. When do you need to add more capacity? Larger databases? Additional servers? These questions get harder as the complexity of your application grows. Microservice based architectures and cloud-based dynamic infrastructures are technologies that help you keep your application running with high availability, even during times of extreme scaling. But real cloud success, at scale, requires much more than a basic lift-and-shift migrati...
David Friend is the co-founder and CEO of Wasabi, the hot cloud storage company that delivers fast, low-cost, and reliable cloud storage. Prior to Wasabi, David co-founded Carbonite, one of the world's leading cloud backup companies. A successful tech entrepreneur for more than 30 years, David got his start at ARP Instruments, a manufacturer of synthesizers for rock bands, where he worked with leading musicians of the day like Stevie Wonder, Pete Townsend of The Who, and Led Zeppelin. David has ...
Darktrace is the world's leading AI company for cyber security. Created by mathematicians from the University of Cambridge, Darktrace's Enterprise Immune System is the first non-consumer application of machine learning to work at scale, across all network types, from physical, virtualized, and cloud, through to IoT and industrial control systems. Installed as a self-configuring cyber defense platform, Darktrace continuously learns what is ‘normal' for all devices and users, updating its understa...
Dion Hinchcliffe is an internationally recognized digital expert, bestselling book author, frequent keynote speaker, analyst, futurist, and transformation expert based in Washington, DC. He is currently Chief Strategy Officer at the industry-leading digital strategy and online community solutions firm, 7Summits.
Addteq is a leader in providing business solutions to Enterprise clients. Addteq has been in the business for more than 10 years. Through the use of DevOps automation, Addteq strives on creating innovative solutions to solve business processes. Clients depend on Addteq to modernize the software delivery process by providing Atlassian solutions, create custom add-ons, conduct training, offer hosting, perform DevOps services, and provide overall support services.