SYS-CON MEDIA Authors: Zakia Bouachraoui, Liz McMillan, Carmen Gonzalez, Roger Strukhoff, David Linthicum

Article

Are IT Operations Teams Ready to Adopt Transaction-based APM?

Who Owns the End-to-End Transaction Webinar and Whitepaper addresses this question

I recently moderated a webinar where Loki Jorgenson, a technical advisor to INETCO, did an outstanding job of answering this question.

The take-away goods:

  • According to a recent report by Trac Research comparing infrastructure approaches to transactional approaches - 81% of companies still focus on infrastructure reports, with only 39% adopting application transaction views on application performance. Yet times to resolve issues arising in multi-tiered application environments took 112 minutes on average using an infrastructure approach to solve the problem, compared to 31 minutes for a transactional approach.

These figures indicate that transaction-based application performance monitoring (APM) is becoming more essential - but they also indicate wide-spread adoption is still in the works and companies are taking their time.  Can they afford to?

Let's take a moment to examine some of the trends driving rapid change in IT enterprise environments:

  • Growing complexity of distributed applications -  brought on by the move towards virtualization, the Cloud, an increasing number of third party services and more customer facing applications
  • The diversity within the application "ecology" - which in many cases is a mixture of custom-built applications, existing legacy apps, IaaS/PaaS/SaaS, a growing community of third party Cloud-based apps, and emerging mobile, social and location-based apps
  • The speed of change and development - being driven by increasing customer demands, Agile Software Development, and more application development frameworks than ever before

It is not surprising that all this change is hindering the performance visibility of IT operations:

  • Third party services cannot be easily instrumented
  • Constructing end-to-end views is more difficult than ever before
  • Abstraction from virtualization and the cloud obscures traditional infrastructure management tools
  • There is limited, fragmented access to end user experience metrics

So what about key costs to the business? This change is also having a direct impact on operational efficiency, customer experience and revenues due to:

  • Increased time-to-resolve bugs and breaks
  • Inefficient management and optimization of resources
  • Ineffective use of teams due to lack of coordination

We are also seeing application performance monitoring solution providers going through a huge "transition" to meet emerging requirements.  There are new APM tools and new IT teams (operations to be precise) using these tools. Depending on what part of the application environment you are interested in, most APM solutions can now be categorized into a development or operational bucket:

  • APM development tools are used to monitor code quality and optimization.  They are for developers that want to "instrument" or "decorate" their code in order to follow their executed code all the way across an application.  Quite often, these are specific to a particular environment such as Java or .Net
  • APM operational tools are used to monitor response times and service quality.  They provide information about how the application performs within a production environment, and build on a response time approach (versus infrastructure) to see how the end user is affected by changes.  These tools take performance monitoring visibility enterprise-wide, and consider the performance impacts of third party service environments, Clouds, virtualization, network infrastructure, and operational contexts such as concurrency of accesses, load and effects of breaks.

Transaction-based application performance monitoring is considered an APM operations tool. These tools help IT operations teams gain access to response times and end user experience (EUE) metrics that reflect closely on service level delivery.  IT ops teams used to be focused on infrastructure and devices.  They used to be very much about resource utilization, and that is what many traditional APM tools provided.  They could not achieve an enterprise-wide, end-to-end view, as this was difficult to assemble from resource utilization use.  But as they continue to shift focus from how resources are consumed to what the customer is experiencing adopting the next generation of APM tools that enable them to monitor response times across the entire production environment will definitely become a more important priority.

For more information, download the "Who Owns the End-to-End Transaction" whitepaper, or watch this on-demand webinar from INETCO.

More Stories By Stacy Gorkoff

Stacy is responsible for overseeing strategic marketing, brand awareness and communication initiatives for INETCO, and is part of the internal leadership team responsible for the direction and strategic vision of the Company.

Latest Stories
Moroccanoil®, the global leader in oil-infused beauty, is thrilled to announce the NEW Moroccanoil Color Depositing Masks, a collection of dual-benefit hair masks that deposit pure pigments while providing the treatment benefits of a deep conditioning mask. The collection consists of seven curated shades for commitment-free, beautifully-colored hair that looks and feels healthy.
The textured-hair category is inarguably the hottest in the haircare space today. This has been driven by the proliferation of founder brands started by curly and coily consumers and savvy consumers who increasingly want products specifically for their texture type. This trend is underscored by the latest insights from NaturallyCurly's 2018 TextureTrends report, released today. According to the 2018 TextureTrends Report, more than 80 percent of women with curly and coily hair say they purcha...
The textured-hair category is inarguably the hottest in the haircare space today. This has been driven by the proliferation of founder brands started by curly and coily consumers and savvy consumers who increasingly want products specifically for their texture type. This trend is underscored by the latest insights from NaturallyCurly's 2018 TextureTrends report, released today. According to the 2018 TextureTrends Report, more than 80 percent of women with curly and coily hair say they purcha...
We all love the many benefits of natural plant oils, used as a deap treatment before shampooing, at home or at the beach, but is there an all-in-one solution for everyday intensive nutrition and modern styling?I am passionate about the benefits of natural extracts with tried-and-tested results, which I have used to develop my own brand (lemon for its acid ph, wheat germ for its fortifying action…). I wanted a product which combined caring and styling effects, and which could be used after shampo...
The precious oil is extracted from the seeds of prickly pear cactus plant. After taking out the seeds from the fruits, they are adequately dried and then cold pressed to obtain the oil. Indeed, the prickly seed oil is quite expensive. Well, that is understandable when you consider the fact that the seeds are really tiny and each seed contain only about 5% of oil in it at most, plus the seeds are usually handpicked from the fruits. This means it will take tons of these seeds to produce just one b...
Steaz, the nation's top-selling organic and fair trade green-tea-based beverage company, announces its 2017 "Mind. Body. Soul." tour, which will bring authentic experiences inspired by the brand's signature Mind. Body. Soul. tagline to life across the country. The tour will inform, educate, inspire and entertain through events, digital activations and partner-curated experiences developed to support the three pillars of complete health and wellness.
The platform combines the strengths of Singtel's extensive, intelligent network capabilities with Microsoft's cloud expertise to create a unique solution that sets new standards for IoT applications," said Mr Diomedes Kastanis, Head of IoT at Singtel. "Our solution provides speed, transparency and flexibility, paving the way for a more pervasive use of IoT to accelerate enterprises' digitalisation efforts. AI-powered intelligent connectivity over Microsoft Azure will be the fastest connected pat...
There are many examples of disruption in consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AI-driven IT / HR / Cloud / Customer Support and Operations solution.
ScaleMP is presenting at CloudEXPO 2019, held June 24-26 in Santa Clara, and we’d love to see you there. At the conference, we’ll demonstrate how ScaleMP is solving one of the most vexing challenges for cloud — memory cost and limit of scale — and how our innovative vSMP MemoryONE solution provides affordable larger server memory for the private and public cloud. Please visit us at Booth No. 519 to connect with our experts and learn more about vSMP MemoryONE and how it is already serving some of...
Darktrace is the world's leading AI company for cyber security. Created by mathematicians from the University of Cambridge, Darktrace's Enterprise Immune System is the first non-consumer application of machine learning to work at scale, across all network types, from physical, virtualized, and cloud, through to IoT and industrial control systems. Installed as a self-configuring cyber defense platform, Darktrace continuously learns what is ‘normal' for all devices and users, updating its understa...
Codete accelerates their clients growth through technological expertise and experience. Codite team works with organizations to meet the challenges that digitalization presents. Their clients include digital start-ups as well as established enterprises in the IT industry. To stay competitive in a highly innovative IT industry, strong R&D departments and bold spin-off initiatives is a must. Codete Data Science and Software Architects teams help corporate clients to stay up to date with the mod...
As you know, enterprise IT conversation over the past year have often centered upon the open-source Kubernetes container orchestration system. In fact, Kubernetes has emerged as the key technology -- and even primary platform -- of cloud migrations for a wide variety of organizations. Kubernetes is critical to forward-looking enterprises that continue to push their IT infrastructures toward maximum functionality, scalability, and flexibility. As they do so, IT professionals are also embr...
Platform9, the leader in SaaS-managed hybrid cloud, has announced it will present five sessions at four upcoming industry conferences in June: BCS in London, DevOpsCon in Berlin, HPE Discover and Cloud Computing Expo 2019.
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
When you're operating multiple services in production, building out forensics tools such as monitoring and observability becomes essential. Unfortunately, it is a real challenge balancing priorities between building new features and tools to help pinpoint root causes. Linkerd provides many of the tools you need to tame the chaos of operating microservices in a cloud native world. Because Linkerd is a transparent proxy that runs alongside your application, there are no code changes required. I...