Infinite Computer Solutions, a global provider of Application Management, Infrastructure Management, Product Engineering and Mobility & Messaging products and solutions launched a new cloud based offering ‘iTaaS’, today in Bangalore.

Infinite Tech-Support as a Service (iTaaS) is a comprehensive cloud based offering that automates, standardizes, transforms and consolidates enterprise IT Infrastructure Management and Operations across the global enterprise in line with ITIL standards. iTaaS caters towards the changes that have occurred in enterprises due to consumerization of IT and the rise in trend of Bring Your Own Device (BYOD) in companies.

On the launch of iTaaS, Doug Fallon, Senior Vice President & Business Head, Infrastructure Management Services, Infinite Computer Solutions said: “BYOD business environments are challenging where only 36% of all devices and 48% of selected devices are supported in the enterprise or virtually. iTaaS will enable optimization in service delivery processes while closely managing key components of client’s IT portfolio and allow lower operating costs.”

Enterprise business models have changed considerably where CIOs of small and larger companies now need to accommodate the ever expanding demands from users. iTaaS ensures round the clock, global support across the enterprise and virtual locations. CIOs are expected to run their IT functions as lean supply chains. As such internal help desks are mostly viewed as operating overhead. Outsourcing this function using iTaaS ensures pay for usage and not headcount.

40% of employees in small enterprises today want any device, anywhere work style*. With the changing macroeconomic conditions, employees share resources and are expected to do a whole lot more now. Thus employees have moved away from working from one location, one device to multiple locations and different devices. iTaaS is the answer to the requirements of such dynamic workforce. iTaaS is easily adaptable to integrate various devices on the go, and it ensures that standardized support is available to the end users across various channels and medium. iTaaS is mobile and can be used anywhere and anytime. It supports multiple channels including voice, text, web and chat, and is designed very user friendly.

iTaaS features and special benefits include quicker incident resolution, automation and prioritization of incidents to address critical demands, adaptability to complex changes to mitigate risks and cost advantage enabling a healthy business top line.

*(Source: BYOD and Virtualization Insights from the Cisco IBSG Horizons Study, May 2012)

About Infinite

Infinite Computer Solutions is a global service provider of Application Management, Infrastructure Management, Product Engineering and Mobility & Messaging products and solutions focused on the Telecom, Healthcare, Media & Content, Energy & Utilities and BFSI industries. Infinite’s onsite, offsite and near-shore capabilities has established its presence in most of the large telecom, and IT services markets of the world, with offices at multiple locations in the U.S., U.K., India, Singapore, Malaysia and China. The Company has also been growing its delivery centers in India at Bengaluru, Chennai, Hyderabad and Gurgaon. www.infinite.com