NEW YORK, Sept. 3, 2012 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

Global Telecom CRM Market 2011-2015

http://www.reportlinker.com/p0240607/Global-Telecom-CRM-Market-2011-2015...

TechNavio's analysts forecast the Global Telecom CRM market to grow at a CAGR of 5 percent over the period 2011-2015. One of the key factors contributing to this market growth is the growing need for better customer management. The Global LBS market has also been witnessing growing demand for customized telecom CRM solutions. However, the high failure rate of the existing telecom CRM solutions could pose a challenge to the growth of this market.

TechNavio's report, the Global Telecom CRM Market 2011-2015, has been prepared based on an in-depth analysis of the market with inputs from industry experts. The report covers the Americas, and the EMEA and APAC regions; it also covers the Global Telecom CRM market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors dominating this market space include Amdocs Ltd., Avaya Inc., Infor Global Solutions Inc., Microsoft Corp., Oracle Corp., SAP AG. Other vendors mentioned in the report are Convergys Corp., Huawei Investment and Holding Co., Salesforce.com Inc.

Key questions answered in this report:

What will the market size be in 2015 and at what rate will it grow?

What key trends is this market subject to?

What is driving this market?

What are the challenges to market growth?

Who are the key vendors in this market space?

What are the opportunities and threats faced by each of these key vendors?

What are the strengths and weaknesses of each of these key vendors?

You can request one free hour of analyst time when you purchase this report. Details provided within the report.

01. Executive Summary

02. Introduction

03. Market Coverage

Overview

Key Offering

04. Market Landscape

04.1 Global CRM Solutions Market

04.2 Global Telecom CRM Market Size and Forecast

04.3 Global Telecom CRM Market by Segmentation

04.4 Five Forces Analysis

05. Geographical Segmentation

06. Vendor Landscape

07. Buying Criteria

08. Market Growth Drivers

09. Drivers and their Impact

10. Market Challenges

11. Impact of Drivers and Challenges

12. Market Trends

13. Key Vendor Analysis

13.1 Oracle Corp.

Business Overview

SWOT Analysis

13.2 Amdocs Ltd.

Business Overview

SWOT Analysis

13.3 SAP AG

Business Overview

SWOT Analysis

13.4 Microsoft Corp.

Business Overview

SWOT Analysis

13.5 Infor Global Solution Inc.

Business Overview

SWOT Analysis

13.6 Avaya Inc.

Business Overview

SWOT Analysis

14. Other Reports in this Series

List of Exhibits:

Exhibit 1: Global CRM Solutions Market by Industry 2011

Exhibit 2: Global Telecom CRM Market Size 2011-2015 (US$ million)

Exhibit 3: Global Telecom CRM Market by Segmentation

Exhibit 4: Global Telecom CRM Market by Segmentation 2011

Exhibit 5: Global Telecom CRM Market by Geographical Segmentation 2011

Exhibit 6: Global Telecom CRM Market by Vendor Segmentation 2011

Exhibit 7: Telecom CRM Vendor Analysis Based on Performance in Different Geographies

To order this report:

Solution_Integration Industry: Global Telecom CRM Market 2011-2015

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