|By PR Newswire||
|September 17, 2012 01:00 PM EDT||
MIDDLETON, Wis., Sept. 17, 2012 /PRNewswire/ -- TantaComm, an industry-leading provider of interaction recording, call compliance, and quality management solutions for BPOs, recently launched its production implementation of virtualized infrastructure utilized to support its solutions platform. This technology has an immediate impact on both current and prospective customers by minimizing investment in physical hardware by capitalizing on clients' existing infrastructure.
"Each step within our software development process is designed around not only making well-designed and feature-rich products, but also understanding how to leverage the latest technologies, streamline the implementation process, and drive down the cost structure for our customers," stated Nick Morris, Vice President of Information Technology. "Building on significant progress achieved over the past year to minimize the physical footprint, we are now also offering clients the ability to leverage their pre-existing internal infrastructure."
Virtualization offers customers a variety of features, including:
- Minimal physical footprint and infrastructure resource pooling
- Ability to use customer's existing infrastructure for additional cost reduction and utilization of failover & high availability configurations
- A streamlined implementation process resulting in an ability to get customers up and running quickly and efficiently
Virtualization provides added flexibility to customers with the implementation of the organization's TantaComm IQ product suite, which consists of Capture, Protect, Evaluate, and Centralize. It provides interaction recording, compliance enablement, quality management, and operational/platform aggregation solutions to help call center operations overcome the specific challenges they encounter in their unique business environments.
TantaComm is globally recognized as the premier provider of compliance recording and quality management solutions for Business Process Outsourcers (BPOs). TantaComm has an 18-year history of success minimizing risk, enhancing the customer experience, improving quality performance, and streamlining service delivery and administration. The company serves many of the world's largest BPOs with implementations on every continent. For more information, visit www.tantacomm.com.