|By PR Newswire||
|September 30, 2012 11:35 PM EDT||
SINGAPORE, Oct. 1, 2012 /PRNewswire/ -- Jebsen & Jessen Communications (JJC) has been awarded the 2012 Frost & Sullivan Southeast Asia Contact Center System Integrator of the Year Award. The award was presented at the 2012 Frost & Sullivan Asia Pacific Best Practices Awards held on the 25th of September at the Shangri-La Hotel, Singapore.
The Frost & Sullivan Award for System Integrator of the Year is presented to the company that has demonstrated innovation, excellence, and growth in the Contact Center industry in the region.
"Jebsen & Jessen Communications (JJC) continues to strengthen market leadership with its focus on providing contact centers a holistic solution that not only enhances their customer experience but also optimizes internal resources and process. With an increasingly service oriented culture and consultative approach, JJC further gained mind share as a trusted partner among decision makers in contact center markets in the region," said Krishna Baidya, Industry Manager, ICT Practice, Frost & Sullivan Asia Pacific.
In the current business environment where customers' needs for cost saving and greater ROI is severe, JJC is transforming itself rightly to be more service oriented and be the advisor partner its customers are looking for. JJC continues to successfully leverage its strategic partnerships with key contact center solution vendors such as AVAYA, NICE and Verint Systems. Being a preferred partner for IBM and HP services, JJC leveraged market positioning specially with MNC customers looking for expansion in the region.
"CallMizz, the award winning application that helps contact centers manage missed calls and convert them to leads and opportunities, is a good example of JJC's dedication to innovation. JJC's proven capabilities and strong belief in creating solutions that drive value into infrastructure investment and business users' productivity moves them ahead of competitors," Krishna added.
"We are honored to once again be chosen as Frost & Sullivan's 2012 Southeast Asia Contact Center System Integrator of the Year. Consecutively helming the title for two years, this prestigious award is a reaffirmation of the work we do. We will continue to expand our knowledge in contact center consultancy and grow our partnership with key global and leading contact center technology vendors, all with the aim to provide the best-fit contact center solutions and serve our customers better," said Harold Thng, Regional Managing Director, Jebsen & Jessen Communications.
"JJC continues to expand its geographic presence, enhance its team of qualified local experts and leverage closed vendor relationships in implementing complex turn-key contact center solutions across verticals. JJC's over 12% annual growth is testimony enough of its ground work and stand-out as a worthy recipient of this award," Krishna concluded.
Last year, JJC expanded its geographical presence with offices in 9 out of 10 ASEAN markets. The company also continues to grow its customer base across BFSI, BPO, government, hospitality and manufacturing sectors.
The Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
For more details on the 2012 Frost & Sullivan Asia Pacific Best Practices Awards log-on to http://www.apacbp-awards.com/
About Jebsen & Jessen Communications
Jebsen & Jessen Communications delivers business communication solutions for multinational customers. Specialising in the execution and implementation of IP (Internet Protocol) telephony, Jebsen & Jessen Communications help customers develop unified communication and contact centre solutions over multiple sites and across its global networks. Jebsen & Jessen Communications also diagnoses, designs and deploys CRM contact centres, provides network infrastructure and develops wireless and mobility solutions for different market verticals.
About Frost & Sullivan
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