SYS-CON MEDIA Authors: Liz McMillan, Carmen Gonzalez, Zakia Bouachraoui, Roger Strukhoff, David Linthicum

Blog Feed Post

BPMS, Monitoring and Business Intelligence

In every organization, activities are conducted through workflows. These workflows are known as Processes. Processes can be automated to ensure that they function correctly and with maximum efficiency. This automation is achieved with a BPMS (Business Process Management Suite) which, as its name suggests, is the software that supports Business Process Management.

BPMS offers many advantages, such as work optimization, cost reduction, compliance with regulations, and the list goes on, but one of the most predominant advantages are the observation, control and analysis of company activity in real-time, which allow for fast and well-informed decision making. 

The vast amount of information handled by BPMS

The information handled by a BPM Suite is far greater than the information a company has ever been able to handle before, even if the company has already reached a certain level of Process Management maturity.

Because a next generation BPM Suite manages most of the business activity, it can also handle:

  • Structured Information. All data created, modified or deleted, not only from the BPM Suite, but also from the other applications used in the company that have been integrated into the suite: ERP, Legacy, etc.
                                                           
  • Non Structured Information. Documents of any type that have been created, supplied by external users (customers, suppliers, etc.), filed, queried, signed or deleted. This is also the case with digital content.
     
  • Rules Information. Business rules, strategies, procedures and regulations, both internal and compulsory, of textual or mechanical nature. 
     
  • Information about Activities. About people, groups and roles that intervene in the execution of processes and Free Workflow tasks (minor or unstructured activities); and about times, usage and foreseen and incurred costs, etc.

The correct implementation of a next generation BPM Suite makes it possible to convert this vast quantity of information into available knowledge

The treatment of Information provided by BPMS

When the day-to-day processes are executed with BPMS, all the generated information becomes automatically recorded and organized according to the structure that has been determined. This allows the Intelligence tools in the BPM Suite (BAM (Business Activity Monitoring), Dashboard, BI (Business Intelligence), KPI’s (Key Performance Indicators), etc.) to automate the observation, control and analysis of the facts and data in the organization.

1. The User Activity

Any type of analysis can be obtained about the employee and external user access to the suite, including statistics about their activity, any errors that occur, etc. An example of this is the start/end session which records the pages accessed by each user, displaying the name, browser version, IP and domain. It also shows statistics, by hour, day, week or month, of the pages and options visited, the images and documents downloaded, bandwidth usage, search engines, phrases and keywords used, etc. 

2. The Document Activity

BPMS can punctually provide each user with their own personalized documents and reports. 

To optimize queries, different views can be created depending on the desired criteria. Documents from several libraries can all be displayed in the same view. The columns and filters are configurable, and a great deal of information about each document can be obtained, for example:

From this details window we can view the complete LOG of the document lifecycle, which offers the date and time of all the actions performed by the users (creation, modification, reading, deletion, and digital signature); the type of action, either manual (performed by a user) or automatic (performed by the system); and from where the action has been carried out (process task, library, family element, personal role, web service, external application, etc.).

3. The Management Activity

In the day-to-day running of the company, each executed process records all the information generated throughout execution, both manually introduced by the users and automatically generated by the system or through interaction with external applications.

Meanwhile the KPI’s (Key Performance Indicators) register certain values in order to analyze the performance of the processes for making decisions. Any type of KPI can be designed with a next generation BPMS.

Depending on the type of information, it will be registered and analyzed in a specialized manner by one of the following mechanisms:

System Controls

When the system detects an anomaly, it automatically generated alerts, alarms or warning notifications and it may even block the processes until the problem is resolved.

Dashboard

The Dashboard includes sets of queries and reports created by the user to observe and control the execution of the processes while they are running.  BPMS offers at least three types of query:

  1. Process Queries. To query the executed processes under the desired criteria, in Views that have been easily designed by the user.
  2. Time Queries. To display the process completion times under several criteria: processes, tasks, control points (KPIs), spans, etc., with control of deadlines, critical levels, thresholds, and margin alerts and alarms, etc.
  3. Execution Control. This allows an exhaustive control of every running or terminated process. The diagram of the Class of Process can be consulted, along with the Tracking that reproduces the flow of the process. This Tracking displays all the objects that the process current has passed through, including all the field values, comment logs, documents and chronometry. 

 

Business Intelligence

Business Intelligence includes sets of queries and reports created by the user to perform individual and statistical analyses of the terminated processes. 

With Business Intelligence we can obtain statistics, reports, process status and the BPMS engine activity, analyzing key indicators with drill down techniques and BI (Business Intelligence) tools, using OLAP cubes. The information obtained can be displayed in tables or charts (pie, bar, etc) similar to the image below, or customized to the suit the user.

But above all, BPMS punctually provides each user with all necessary, personalized information, automating the observation, the control and the analysis of the facts and data that are generated in the entity.

Read the original blog entry...

More Stories By Nina Moon

AuraPortal, BPM, BPMS, CRM, CRM automation, CAASPRE Consulting, Gartner, Business Process Management, Rules Engine, Process Engine, Document Management, Portals, Intranet/Extranet, Supply Chain, Process Models, Summit, Business Users, Consultants, Independent IT Companies, Sales Agents, Partners.

Latest Stories
The platform combines the strengths of Singtel's extensive, intelligent network capabilities with Microsoft's cloud expertise to create a unique solution that sets new standards for IoT applications," said Mr Diomedes Kastanis, Head of IoT at Singtel. "Our solution provides speed, transparency and flexibility, paving the way for a more pervasive use of IoT to accelerate enterprises' digitalisation efforts. AI-powered intelligent connectivity over Microsoft Azure will be the fastest connected pat...
There are many examples of disruption in consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AI-driven IT / HR / Cloud / Customer Support and Operations solution.
ScaleMP is presenting at CloudEXPO 2019, held June 24-26 in Santa Clara, and we’d love to see you there. At the conference, we’ll demonstrate how ScaleMP is solving one of the most vexing challenges for cloud — memory cost and limit of scale — and how our innovative vSMP MemoryONE solution provides affordable larger server memory for the private and public cloud. Please visit us at Booth No. 519 to connect with our experts and learn more about vSMP MemoryONE and how it is already serving some of...
Darktrace is the world's leading AI company for cyber security. Created by mathematicians from the University of Cambridge, Darktrace's Enterprise Immune System is the first non-consumer application of machine learning to work at scale, across all network types, from physical, virtualized, and cloud, through to IoT and industrial control systems. Installed as a self-configuring cyber defense platform, Darktrace continuously learns what is ‘normal' for all devices and users, updating its understa...
Codete accelerates their clients growth through technological expertise and experience. Codite team works with organizations to meet the challenges that digitalization presents. Their clients include digital start-ups as well as established enterprises in the IT industry. To stay competitive in a highly innovative IT industry, strong R&D departments and bold spin-off initiatives is a must. Codete Data Science and Software Architects teams help corporate clients to stay up to date with the mod...
As you know, enterprise IT conversation over the past year have often centered upon the open-source Kubernetes container orchestration system. In fact, Kubernetes has emerged as the key technology -- and even primary platform -- of cloud migrations for a wide variety of organizations. Kubernetes is critical to forward-looking enterprises that continue to push their IT infrastructures toward maximum functionality, scalability, and flexibility. As they do so, IT professionals are also embr...
Platform9, the leader in SaaS-managed hybrid cloud, has announced it will present five sessions at four upcoming industry conferences in June: BCS in London, DevOpsCon in Berlin, HPE Discover and Cloud Computing Expo 2019.
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
When you're operating multiple services in production, building out forensics tools such as monitoring and observability becomes essential. Unfortunately, it is a real challenge balancing priorities between building new features and tools to help pinpoint root causes. Linkerd provides many of the tools you need to tame the chaos of operating microservices in a cloud native world. Because Linkerd is a transparent proxy that runs alongside your application, there are no code changes required. I...
In his general session at 21st Cloud Expo, Greg Dumas, Calligo’s Vice President and G.M. of US operations, discussed the new Global Data Protection Regulation and how Calligo can help business stay compliant in digitally globalized world. Greg Dumas is Calligo's Vice President and G.M. of US operations. Calligo is an established service provider that provides an innovative platform for trusted cloud solutions. Calligo’s customers are typically most concerned about GDPR compliance, application p...
Modern software design has fundamentally changed how we manage applications, causing many to turn to containers as the new virtual machine for resource management. As container adoption grows beyond stateless applications to stateful workloads, the need for persistent storage is foundational - something customers routinely cite as a top pain point. In his session at @DevOpsSummit at 21st Cloud Expo, Bill Borsari, Head of Systems Engineering at Datera, explored how organizations can reap the bene...
"NetApp's vision is how we help organizations manage data - delivering the right data in the right place, in the right time, to the people who need it, and doing it agnostic to what the platform is," explained Josh Atwell, Developer Advocate for NetApp, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
Druva is the global leader in Cloud Data Protection and Management, delivering the industry's first data management-as-a-service solution that aggregates data from endpoints, servers and cloud applications and leverages the public cloud to offer a single pane of glass to enable data protection, governance and intelligence-dramatically increasing the availability and visibility of business critical information, while reducing the risk, cost and complexity of managing and protecting it. Druva's...
Kubernetes as a Container Platform is becoming a de facto for every enterprise. In my interactions with enterprises adopting container platform, I come across common questions: - How does application security work on this platform? What all do I need to secure? - How do I implement security in pipelines? - What about vulnerabilities discovered at a later point in time? - What are newer technologies like Istio Service Mesh bring to table?In this session, I will be addressing these commonly asked ...
BMC has unmatched experience in IT management, supporting 92 of the Forbes Global 100, and earning recognition as an ITSM Gartner Magic Quadrant Leader for five years running. Our solutions offer speed, agility, and efficiency to tackle business challenges in the areas of service management, automation, operations, and the mainframe.