Click here to close now.

SYS-CON MEDIA Authors: Liz McMillan, AppDynamics Blog, David Sprott, tru welu, Blue Box Blog

News Feed Item

Cloud Telephony: Technology and Market Analysis & Forecast 2012-2017

NEW YORK, Nov. 19, 2012 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

Cloud Telephony: Technology and Market Analysis & Forecast 2012-2017

http://www.reportlinker.com/p01042100/Cloud-Telephony-Technology-and-Mar...

When most people think of the Cloud, they think about infrastructure hosting as it is a cost effective alternative for enterprise application implementation and ongoing operations. However, few people understand the potential in Cloud Telephony, which represents a significant opportunity for replacement of traditional telecommunications systems, especially for small-to-medium businesses (SMB) communications services.

Some of the advantages of Cloud Telephony include unified communication system without maintaining hardware, software and maintenance cost reduction, single number integration, common system to support multiple locations, improved disaster recovery, and cost effective operations. The Cloud Telephony ecosystem includes cloud telephony providers, smartphone manufacturers, cloud telephony API providers, and various customers such as large corporations, SMB, and various intermediaries.

This research evaluates key growth parameters and market and technology trends for cloud telephony. The report includes market projections and comparative analysis for SMBs, large organizations, NGOs, governments, VoIP vendors, and telecom operators.

Target Audience

-VoIP service providers including MSO and OTT operators

-Non-traditional telephony service providers such as Google

-Traditional fixed/wireline and mobile/wireless network operators

Companies in Report

IndiaTable of Contents

1.1 RESEARCH METHODOLOGY 7

1.2 KEY BENEFITS OF THE REPORT 7

1.3 QUESTIONS ANSWERED IN THE REPORT 7

2.0 INTRODUCTION 9

3.0 CLOUD TELEPHONY: TECHNOLOGICAL BACKGROUND 10

3.1 WHAT IS CLOUD TELEPHONY 10

3.2 TECHNOLOGIES 11

3.2.1 SIP 11

3.2.2 IVR 14

3.3 COMPARATIVE USE OF TELEPHONY TECHNOLOGY BY SIP VS. IPBX VS. IVR 2011 - 2016 17

3.4 SPEECH TECHNOLOGY: A NEW TECHNOLOGICAL OPPORTUNITY FOR CLOUD TELEPHONY 18

3.5 PREREQUISITES FOR CLOUD TELEPHONY 19

4.0 SECURITY AND PRIVACY CONCERN FOR SUCCESSFUL CLOUD TELEPHONY 20

4.1.1 DOS ATTACK 20

4.1.2 UN-AUTHORIZED CALL 20

4.1.3 BOUNCE ATTACK 21

4.1.4 PERSONALIZATION 21

4.1.5 MEDIA SPECIFIC ATTACK 21

4.1.6 MALICIOUS CODE INJECTION 21

4.1.7 VOIP PHISHING 21

4.1.8 TOLL FRAUD 22

4.1.9 SPIT 22

4.1.10 TOOLS 22

4.2 SOLUTIONS FOR SECURED CLOUD TELEPHONY SYSTEM 22

4.2.1 SECURED LOG ON 22

4.2.2 SECURED TRANSACTION 23

4.2.3 CONTINUOUS MONITORING AND AUDIT 23

4.2.4 ANTI VIRUS SYSTEM 23

4.2.5 USING SIP PROXY 23

4.2.6 SIP ENCRYPTION TECHNIQUE 23

4.2.7 NETWORK INFRASTRUCTURE 23

4.2.8 AUTHENTIC UPGRADE 24

4.2.9 USE SECURED PROTOCOLS 24

4.2.10 USE DEDICATED SERVER 24

5.0 PRESENT STATUS OF CLOUD TELEPHONY: AT A GLANCE 25

5.1 MARKET SHARE OF POPULAR VOIP VENDOR 25

5.1.1 FRING 25

5.1.2 SKYPE 26

5.1.3 GOOGLE VOICE 26

5.1.4 CALL RATE FOR DIFFERENT CLOUD TELEPHONY PROVIDER 28

5.1.5 MONTHLY COST FOR DIFFERENT PROVIDER 28

5.2 CLOUD TELEPHONY MARKET VALUE PROJECTION 2012-2017 29

5.3 COMPARATIVE REVENUE OF DIFFERENT CLOUD TELEPHONY TELECOM OPERATORS SERVICE PROVIDER: 2010-2012 32

5.4 COMPARATIVE ANNUAL REVENUE OF VOIP: 2010-2018 33

5.5 NEXT GENERATION VOICE: VOLTE 34

5.6 VOICE OVER LTE VIA GENERIC ACCESS (VOLGA) 35

6.0 TRADITIONAL PHONE SYSTEM VS CLOUD TELEPHONY 37

6.1 DISADVANTAGES OF TRADITIONAL PHONE SYSTEM 37

6.1.1 LIMITATIONS FOR OFFSHORE OFFICES 37

6.1.2 LACK OF SCALABILITY 37

6.1.3 INCREASED NUMBER OF CLOUD BASED COMPANY 38

6.1.4 COST 38

6.1.5 UNIFIED COMMUNICATION 38

6.1.6 NUMBER OF EXTENSION 38

6.1.7 ADDITIONAL HARDWARE AND SOFTWARE OF TRADITIONAL PHONE LINE 39

6.1.8 RISK OF OWNERSHIP 39

6.1.9 NO CONCURRENT USE 39

6.1.10 MULTIPLE WORKING SITES 39

6.1.11 LIMITED OPERATION 39

6.2 HOW CLOUD TELEPHONY CAN SOLVE DRAWBACKS OF TRADITIONAL PHONE SYSTEM 40

6.2.1 NUMBER OF EXTENSION 40

6.2.2 CONCURRENT CONNECTION 40

6.2.3 UNIFIED COMMUNICATION 40

6.2.4 DYNAMIC NUMBER OF EXTENSION 41

6.2.5 COST 41

6.2.6 REMOTE WORKING AREA 41

6.2.7 NO ADDITIONAL HARDWARE AND SOFTWARE 42

6.2.8 HUGE NUMBER OF APPLICATIONS 42

6.3 INDUSTRY PREFERENCE OVER TRADITIONAL COMMUNICATION SYSTEM 42

6.3.1 INTERACTION WITH CUSTOMER AND QUICK RESPONSE 42

6.3.2 SCALABILITY 43

6.3.3 GLOBALIZATION AND LOCAL TRANSPARENCY 43

6.3.4 FLEXIBLE AND EASILY REACHABLE 44

6.3.5 EASY MAINTENANCE 45

6.4 COMPARATIVE ANALYSIS OF THE FACILITIES OF CLOUD TELEPHONY AND TRADITIONAL PBX 45

6.5 MAIN REASONS BEHIND CLOUD TELEPHONY PREFERENCE FOR CURRENT INDUSTRY 47

6.5.1 CROWD SOURCING 47

6.5.2 SINGLE HELP CENTER NUMBER 47

6.5.3 COLLABORATIVE COMMUNICATION 48

6.5.4 INTEGRATION WITH OTHER SERVICE 48

6.5.5 NO ADDITIONAL STAFF FOR PHONE SYSTEM MAINTENANCE 48

6.5.6 COST 49

7.0 ADVANTAGES AND DISADVANTAGES OF CLOUD TELEPHONY 50

7.1 ADVANTAGES 50

7.1.1 FLEXIBILITY 50

7.1.2 SCALABILITY 50

7.1.3 LOW COST 50

7.1.4 HUGE FUNCTIONALITY 51

7.1.5 EASY TO INTEGRATE WITH OTHER SERVICES 52

7.1.6 EASY ADMINISTRATION 52

7.1.7 SECURED 52

7.1.8 NO WIRE 52

7.1.9 CONTINUOUS MONITORING 53

7.1.10 UNIFIED COMMUNICATION 53

7.1.11 FREE FROM NATURAL DISASTER 53

7.1.12 HYBRID SYSTEM 53

7.1.13 SUCCESS OF BUSINESS 53

7.1.14 MAGIC OF CLOUD 54

7.2 DISADVANTAGES 54

7.2.1 POWER SUPPLY 54

7.2.2 HOME SYSTEM INTEGRATION 54

7.2.3 911 SERVICE 54

7.2.4 INTERNET CONNECTION 55

7.2.5 SECURITY THREAT 55

7.2.6 PROCESSOR POWER 55

7.2.7 TRAFFIC 55

7.2.8 CALL LATENCY 55

7.2.9 POOR AUDIO QUALITY OF VOIP 55

7.2.10 COMPLICATED FEATURE LIST 56

7.2.11 DEPENDENCY ON SERVER 56

7.2.12 LACK OF REDUNDANCY 56

7.2.13 LOSS OF PERSONAL INFORMATION 56

8.0 OPPORTUNITIES AND CHALLENGES OF CLOUD TELEPHONY 57

8.1 VAAS 57

8.2 OPEN THE DOOR TO UTILIZE SPEECH TECHNOLOGY 57

8.3 ROBUST UNIFIED COMMUNICATION PLATFORM 58

8.4 CALL SERVICE 58

8.5 OPPORTUNITIES FOR INDUSTRY 58

8.6 OPPORTUNITIES FOR TELECOM 59

8.7 OPPORTUNITIES FOR NGO 61

9.0 GOVERNMENT & CLOUD TELEPHONY 63

9.1 SCOPE OF CLOUD TELEPHONY SERVICES 63

9.1.1 JUDICIARY HELP LINE FOR GENDER AND DOMESTIC VIOLENCE 63

9.1.2 BANK SERVICE 63

9.1.3 IMMUNIZATION PROGRAM 64

9.1.4 DISASTER MANAGEMENT: EMERGENCY ANNOUNCEMENT 64

9.2 SOCIAL WELFARE & CLOUD TELEPHONY 64

9.3 CASE STUDY: INDIA & CLOUD TELEPHONY 65

9.3.1 FARMERS AND FISHERMEN HELPLINE USING CLOUD TELEPHONY 65

9.3.2 CLOUD TELEPHONY & IVRS BASED DAILY MONITORING SYSTEMS 66

9.3.3 HYUNDAI TRIDENT 67

10.0 CLOUD TELEPHONY ADOPTION FOR BUSINESS GROWTH 69

10.1 WHY BUSINESS NEED CLOUD TELEPHONY 69

10.2 CHECKLIST TO DETERMINE THE NECESSITY OF CLOUD TELEPHONY 70

10.2.1 DO YOU WANT TO REDUCE PHONE SYSTEM AND PHONE SERVICE COST? 70

10.2.2 DO YOU NEED UNIFIED AND FLEXIBLE COMMUNICATION SYSTEM? 71

10.2.3 IS YOUR COMPANY SIZE CHANGE DYNAMICALLY? 71

10.2.4 DO YOU HAVE MOBILE EMPLOYEES? 71

10.2.5 DO YOU NEED 24/7 SERVICE SOLUTION? 71

10.2.6 DO YOU HAVE MULTIPLE OFFSHORE OFFICES? 71

10.2.7 DO YOU WANT TO CONNECT WITH DIFFERENT TYPE OF INDUSTRY? 72

10.2.8 IS THE DEGREE OF COLLABORATION OF YOUR COMPANY IS HIGH? 72

10.2.9 DO YOU NEED STANDARDIZED AND SECURED COMMUNICATION? 72

10.2.10 IS YOUR REQUIREMENT CHANGES DYNAMICALLY? 72

10.2.11 DO YOU NEED OTHER VOICE RELATED PERIPHERAL? 73

10.2.12 DO YOU NEED OTHER SERVICES TO BE INTEGRATED? 73

10.2.13 IS YOUR OFFICE IS IN NATURAL DISASTER PRONE AREA? 73

10.2.14 IS YOUR POWER SUPPLY UNPREDICTABLE? 73

10.2.15 DO YOU HAVE ANALOG DEVICES THAT NEED TO INTERFACE WITH YOUR PHONE SYSTEM 73

10.2.16 WHAT ARE YOUR FAX REQUIREMENTS? 73

10.2.17 WHAT ARE THE MAIN REQUIREMENTS OF YOUR BUSINESS CALL? 74

10.2.18 DO YOU WANT TO MONITOR AND RECORD YOUR CONVERSATIONS CONTINUOUSLY? 74

10.2.19 DO YOU NEED INTERACTIVE SURVEY AND CUSTOMER FEEDBACK FROM CUSTOMERS? 74

10.2.20 DO YOU WANT TO PARTICIPATE IN THE "GO GREEN" COMMITMENT OF WORLD? 74

10.3 CONSIDERATION FOR SELECTION OF CLOUD SERVICE PROVIDER 74

10.4 BUSINESS GROWTH FOR CLOUD TELEPHONY ADOPTION 75

10.4.1 REAL STATE AND CLOUD TELEPHONY 76

10.4.2 CALL CENTER AND CLOUD TELEPHONY 76

10.4.3 CLOUD TELEPHONY AND WEB BASED SALES 77

10.4.4 SME AND CLOUD TELEPHONY 78

10.4.5 SOME SCENARIO OF BUSINESS GROWTH DUE TO CLOUD TELEPHONY ADOPTION 78

10.5 REASON BEHIND THE RELUCTANCE OF CLOUD TELEPHONY ADAPTION 79

10.5.1 SECURITY 79

10.5.2 UNKNOWN FUTURE COST 79

11.0 CONCLUSIONS AND RECOMMENDATIONS 81

List of Figures

Figure 2: SIP Use in business Network Source (copyright: Cellular Solution) 13

Figure 3: SIP working Principle (copyright: Cellular Solution) 13

Figure 4: SIP Price and Number Porting Price (copyright: SiPalto) 14

Figure 5: Comparative prediction on use of telephony technology 18

Figure 6: User (%) for different VoIP Provider 25

Figure 7: Google Voice and its Feature (copyright: Google) 27

Figure 8 : International Call Share projection for 2012-2017 31

Figure 9: Local call market value share projection for 2012-2017 32

Figure 10: Revenue of Different cloud telephony service provider 33

Figure 11: VoIP Revenue Forecast 2010-2018 34

Figure 12: VoLTE Revenue Forecast 2010-2016 34

Figure 13 : Leading Initiator of VoLGA (Copyright: VoLGA Forum) 35

Figure 14 : VoLGA Overview (copyright: VoLGA Forum) 36

Figure 15 : User preference for Placing Order 43

Figure 16: IP telephony adoption projection 2012-2016 59

Figure 17: Revenue share of telecom industry 60

Figure 18: process Flow of Fishermen Helpline (copyright: SBI Youth of India Report) 66

List of Tables

Table 2: Google Voice: super low rates compare to the competition (copyright: Google) 27

Table 3: Comparative Call rate per minute for some important countries 28

Table 4: Cost Breakdown for Vonga, Ooma, MagicJack Plus, Skype and Google Voice 29

Table 5: Future Plans: Two major competitor's of cloud telephony 30

Table 6 : Middle East and Africa Mobile VoIP Revenue Forecast 2012-2017 ($Billions, AGR %, CAGR %) 33

Table 7 : Comparative Analysis of the facilities of Cloud Telephony and Traditional PBX 47

To order this report:Telecommunication_Services Industry: Cloud Telephony: Technology and Market Analysis & Forecast 2012-2017

Nicolas Bombourg

Reportlinker

Email: [email protected]

US: (805)652-2626

Intl: +1 805-652-2626

SOURCE Reportlinker

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
The Internet of Things is not new. Historically, smart businesses have used its basic concept of leveraging data to drive better decision making and have capitalized on those insights to realize additional revenue opportunities. So, what has changed to make the Internet of Things one of the hottest topics in tech? In his session at @ThingsExpo, Chris Gray, Director, Embedded and Internet of Things, discussed the underlying factors that are driving the economics of intelligent systems. Discover ...
Health care systems across the globe are under enormous strain, as facilities reach capacity and costs continue to rise. M2M and the Internet of Things have the potential to transform the industry through connected health solutions that can make care more efficient while reducing costs. In fact, Vodafone's annual M2M Barometer Report forecasts M2M applications rising to 57 percent in health care and life sciences by 2016. Lively is one of Vodafone's health care partners, whose solutions enable o...
In her General Session at 15th Cloud Expo, Anne Plese, Senior Consultant, Cloud Product Marketing, at Verizon Enterprise, focused on finding the right mix of renting vs. buying Oracle capacity to scale to meet business demands, and offer validated Oracle database TCO models for Oracle development and testing environments. Anne Plese is a marketing and technology enthusiast/realist with over 19+ years in high tech. At Verizon Enterprise, she focuses on driving growth for the Verizon Cloud platfo...
Andi Mann has been serving as Conference Chair of the DevOps Summit since its inception. He is one of the world's recognized leaders in DevOps, and continues to be one of its most articulate advocates. Here are some recent thoughts of his in an interview we conducted in the run-up to the DevOps Summit to be held June 9-11 at the Javits Center in New York City. When did you first start thinking about DevOps and its potential impact on enterprise IT? Andi: I first started thinking about DevOps b...
The most often asked question post-DevOps introduction is: “How do I get started?” There’s plenty of information on why DevOps is valid and important, but many managers still struggle with simple basics for how to initiate a DevOps program in their business. They struggle with issues related to current organizational inertia, the lack of experience on Continuous Integration/Delivery, understanding where DevOps will affect revenue and budget, etc. In their session at DevOps Summit, JP Morgentha...
In a recent research, analyst firm IDC found that the average cost of a critical application failure is $500,000 to $1 million per hour and the average total cost of unplanned application downtime is $1.25 billion to $2.5 billion per year for Fortune 1000 companies. In addition to the findings on the cost of the downtime, the research also highlighted best practices for development, testing, application support, infrastructure, and operations teams.
Software is eating the world. Companies that were not previously in the technology space now find themselves competing with Google and Amazon on speed of innovation. As the innovation cycle accelerates, companies must embrace rapid and constant change to both applications and their infrastructure, and find a way to deliver speed and agility of development without sacrificing reliability or efficiency of operations. In her Day 2 Keynote DevOps Summit, Victoria Livschitz, CEO of Qubell, discussed...
The speed of product development has increased massively in the past 10 years. At the same time our formal secure development and SDL methodologies have fallen behind. This forces product developers to choose between rapid release times and security. In his session at DevOps Summit, Michael Murray, Director of Cyber Security Consulting and Assessment at GE Healthcare, examined the problems and presented some solutions for moving security into the DevOps lifecycle to ensure that we get fast AND ...
SYS-CON Events announced today that MetraTech, now part of Ericsson, has been named “Silver Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. Ericsson is the driving force behind the Networked Society- a world leader in communications infrastructure, software and services. Some 40% of the world’s mobile traffic runs through networks Ericsson has supplied, serving more than 2.5 billion subscribers.
The OpenStack cloud operating system includes Trove, a database abstraction layer. Rather than applications connecting directly to a specific type of database, they connect to Trove, which in turn connects to one or more specific databases. One target database is Postgres Plus Cloud Database, which includes its own RESTful API. Trove was originally developed around MySQL, whose interfaces are significantly less complicated than those of the Postgres cloud database. In his session at 16th Cloud...
How does one bridge the gap between traditional enterprise storage infrastructures and the private, hybrid, and public cloud? In his session at 15th Cloud Expo, Dan Pollack, Chief Architect of Storage Operations at AOL Inc., examed the workload differences and required changes to reuse existing knowledge and components when building and using a cloud infrastructure. He also looked into the operational considerations, tool requirements, and behavioral changes required for private cloud storage s...
Working with Big Data is challenging, especially when decision makers depend on market insights and intelligence from your data but don't have quick access to it or find it unusable. In their session at 6th Big Data Expo, Ian Khan, Global Strategic Positioning & Brand Manager at Solgenia; Zel Bianco, President, CEO and Co-Founder of Interactive Edge of Solgenia; and Ermanno Bonifazi, CEO & Founder at Solgenia, discussed how a revolutionary cloud-based BI along with mobile analytics is already c...
In their general session at 16th Cloud Expo, Michael Piccininni, Global Account Manager – Cloud SP at EMC Corporation, and Mike Dietze, Regional Director at Windstream Hosted Solutions, will review next generation cloud services, including the Windstream-EMC Tier Storage solutions, and discuss how to increase efficiencies, improve service delivery and enhance corporate cloud solution development. Speaker Bios Michael Piccininni is Global Account Manager – Cloud SP at EMC Corporation. He has b...
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In this session, James Kirkland, Red Hat's Chief Architect for the ...
While there are hundreds of public and private cloud hosting providers to choose from, not all clouds are created equal. If you’re seeking to host enterprise-level mission-critical applications, where Cloud Security is a primary concern, WHOA.com is setting new standards for cloud hosting, and has established itself as a major contender in the marketplace. We are constantly seeking ways to innovate and leverage state-of-the-art technologies. In his session at 16th Cloud Expo, Mike Rivera, Seni...