SYS-CON MEDIA Authors: Liz McMillan, Sean Houghton, Glenn Rossman, Ignacio M. Llorente, Xenia von Wedel

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'PandaIT_SOS: Confessions of an IT Professional' Contest Comes to an End

Funniest, most bizarre moments experienced by IT technicians revealed

ORLANDO, Fla., Nov. 29, 2012 /PRNewswire/ -- Panda Security, The Cloud Security Company, today revealed unique anecdotes that were gathered from its 'PandaIT SOS: Confessions of an IT Professional' contest. Launched in September, the contest gave IT professionals an opportunity to share hilarious or utterly bizarre moments experienced when dealing with user problems.

The story that garnered the most votes was this submission: 

  • (Help by phone) Client: - "Oh! I'm seeing the mouse pointer move on its own."
  • IT Professional: "Yes, Sir. It's me. I've already got remote access to your computer. I will solve your problem right away."
  • Client: "Oh, that's nice. Do you want me to turn on the lights? Maybe you'll see better."

Here is a selection of some of the other funny anecdotes shared by those who entered:  

  • An older relative phoned me because he was having problems with a program that he had on a CD. I just told him: "Okay, first send the file to the bin." Next thing I heard was the CD being thrown to the trash bin.
  • It was December 28, and my mother had a problem with the PC because she didn't know how to access the Internet. I told her: "You need to open the window and that's it." She spent the Christmas holidays with a big cold.
  • My PC will not boot: "Keyboard not found. Press F1 to continue."
  • A user was having trouble printing documents. He told me that the computer had said it "Can't find printer. I've tried turning the computer screen to face the printer, but the computer can't see the printer."
  • I asked my friend: "Abir, what anti-virus program do you use?" Abir: "Netscape. Oh, sorry...Internet Explorer."
  • Me: "Sir, I'll make a remote access on your machine." Customer: "I don't know what that means but OK... JESUS ​​CHRIST! MY COMPUTER IS OWNED BY THE DEMON!!! I will cast out the demon and I'll call you later... Me: "Sir?"
  • A user called us because he had an issue with his modem and he couldn't connect to the Internet properly. We asked him: "OK, we are going to try to help you fix it. Please, can you tell us how many lights are on right now?" And he said: "I have three lights on: the kitchen, the living room and the bathroom."
  • A user called to reset their password. "Well, it is already done. Your new password is 12345678." "Ok, capital letters???"
  • "I inserted the first disk and everything was OK, the second, also OK, the third one I had to push, but the fourth... "
  • "Of course I know the password of my boss, it is five asterisks."
  • A client was having trouble with his fax and called me. When asked to try and send a test page to me, he faxed his company price list. I solved his problem and we ended the call. A few minutes later he called back and said: "I am not sure I should have sent that list, can you fax it back to me?"
  • "Please go to My PC." "Do I have to go there? Take into account that I am in another building."
  • "Daddy, what does FORMATTING DRIVE C: 99% completed mean?"
  • "I have a problem when writing my password. I tried to enter my password and the only thing I see are asterisks."

The contest ended on October 31 and the winner was Andre Geada, from Portugal, whose story received 494 votes from registered users. The award, a new iPad, has already been delivered to the winner. All of the stories are available at: www.pandasos.com

IT professionals are often faced with a wide range of issues that range from very simple to highly complex. To help resolve and even prevent these problems, Panda Security offers the new Panda Cloud Systems Management, a remote management and monitoring solution designed to manage, monitor and support all types of IT devices.

Panda Cloud Systems Management lets administrators manage all their IT resources simply and remotely, reducing costs and anticipating problems before they occur.

For more information about Panda Cloud Systems Management, please visit http://it-systemsmanagement.pandasecurity.com/  and http://systemsmanagement.pandasecurity.com/.

About Panda Security
Founded in 1990, Panda Security is the world's leading provider of cloud-based security solutions, with products available in more than 23 languages and millions of users located in 195 countries around the World. Panda Security was the first IT security company to harness the power of cloud computing with its Collective Intelligence technology. This innovative security model can automatically analyze and classify thousands of new malware samples every day, guaranteeing corporate customers and home users the most effective protection against Internet threats with minimum impact on system performance. Panda Security has 56 offices throughout the globe with US headquarters in Florida and European headquarters in Spain.

Panda Security collaborates with WWF and Project Stella as part of its Corporate Social Responsibility policy.

For more information, visit http://www.pandasecurity.com/.

SOURCE Panda Security

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