SYS-CON MEDIA Authors: Xenia von Wedel, Peter Silva, Glenn Rossman, Ava Smith, Elizabeth White

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Consumers Unsure If Holiday Cause Promotions Are "Naughty Or Nice"

New Cone Communications research indicates significant opportunity for companies to capture consumers' hearts and wallets this holiday season

BOSTON, Nov. 29, 2012 /PRNewswire/ -- Cause marketing is already in full force this holiday season, but whether those promotions will translate into sales is yet to be seen. According to the 2012 Cone Communications Holiday Trend Tracker, just 16 percent of consumers plan to purchase, or have already purchased, cause-related gifts (a decrease from 49% in 2010). A substantial 41 percent are still undecided if they'll participate in holiday cause marketing – signaling a significant opportunity for companies to appeal to the hearts and wallets of consumers.

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Holiday Cause Marketing a Viable Business Strategy, But Consumers Question Impact
Although purchase intent remains unclear, nearly three-quarters (71%) of consumers expect companies to support causes during the holidays – indicating that holiday cause marketing is now more of a "must do" for companies, rather than a "nice to do." Further, holiday cause marketing continues to be a viable strategy to drive brand affinity at this peak shopping time:

  • 75 percent of consumers say they feel better about companies that support holiday causes
  • 71 percent indicate they would choose a gift that supports a cause over one that does not

Yet, as consumers notice more cause campaigns in the market than in previous years (66%), they also look to companies to help them understand how their purchases make a difference. For companies, differentiation lies in how cause promotions are activated and communicated. Nearly seven-in-10 (68%) question the impact of their cause-related holiday purchases, and 75 percent wish companies would tell them more about the results of cause-related holiday products.

Companies Must Appeal to Consumers' Holiday Motivations
Understanding consumer motives for cause-related gift-giving is critical for companies to capture undecided shoppers. The most important reasons consumers say they buy cause-related holiday items include:

  • Feeling good about being charitable during the holiday season (38%)
  • Believing their purchase will have a direct impact on the cause (34%)
  • Thinking the person who receives the gift will find it more meaningful (28%)

"Consumers expect holiday cause marketing, but wrapping a cause bow around an item is no longer enough. Before they make their purchases, shoppers are challenging companies to articulate the impacts of cause promotions," says Craig Bida, Cone Communications' executive vice president of Social Impact. "Consumers seek a dual benefit from their holiday cause gifts: they want to feel good about themselves and feel confident their purchases are making a meaningful difference." 

About the Research
The 2012 Cone Communications Holiday Trend Tracker presents the findings of an online survey conducted November 8-11, 2012, by ORC International among a demographically representative U.S. sample of 1,016 adults comprising 505 men and 511 women 18 years of age and older. The margin of error associated with a sample of this size is +/- 3%.

About Cone Communications
Cone Communications (www.conecomm.com) is a public relations and marketing agency known for igniting brands with high-impact strategies and programs based in deep insights, unique subject matter expertise and innovation. Focusing on key areas such as consumer product media relations, social media, cause branding and marketing, corporate social responsibility, nonprofit marketing, corporate communications and crisis prevention/management – the agency is positioned to help clients achieve both business and societal outcomes. Cone Communications is a part of Diversified Agency Services, a division of Omnicom Group Inc.

About Diversified Agency Services
Diversified Agency Services (DAS), a division of Omnicom Group Inc. (NYSE: OMC) (www.omnicomgroup.com), manages Omnicom's holdings in a variety of marketing communications disciplines. DAS includes over 200 companies, which operate through a combination of networks and regional organizations, serving international and local clients through more than 700 offices in 71 countries.

About Omnicom Group Inc.
Omnicom Group Inc. (NYSE: OMC) (www.omnicomgroup.com) is a leading global marketing and corporate communications company. Omnicom's branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations and other specialty communications services to over 5,000 clients in more than 100 countries.

SOURCE Cone Communications

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