|By Marketwire .||
|January 22, 2013 05:00 AM EST|
CALABASAS, CA -- (Marketwire) -- 01/22/13 -- MyCorporation has been in business for 15 years and is known in the incorporation and LLC formation industry for exemplary customer service. In the early days of 2013, MyCorporation has heard from thousands of small business owners stating that they are not only starting up new businesses, but are focusing on great customer service and wowing their customer base. This rising trend has MyCorporation encouraging businesses onward, with the sentiment that incredible customer service equates to growth, longevity and success in a highly competitive industry.
According to the White House Office of Consumer Affairs in Washington, DC, a dis-satisfied consumer will tell between 9 and 15 people about their experience and 13% of dis-satisfied customers tell more than 20 people. The average American business also loses 50% of its customers every five years and according to the Harvard Business Review, 91% of small businesses do nothing to retain their existing clients.
Excellent customer service can make all the difference in retaining customers and getting referrals from satisfied customers. According to American Express Global Customer Service barometer, 70% of Americans are willing to spend an average of 13% more with companies they believe provide excellent customer service.
MyCorporation works to ensure all customers are satisfied when working with their customer service team by avoiding complacency and taking action. Every customer who places an order is called to make sure that they know what to expect and that any questions they may have are answered. Any issues are resolved quickly at no charge to the customer. MyCorporation employees also care about one another and the customer, making the company a great place to work and receive a great customer experience.
Deborah Sweeney, CEO of MyCorporation, reflects this sentiment in saying, "MyCorporation strives to provide top-notch customer service to truly 'wow' our customers at every stage of the incorporation or LLC formation process. We answer every call that comes in and refuse to use automated machines. Our sales team will also call every customer individually to confirm that they are happy with the order and service. We are successful because we have excellent repeat customers and we have these customers because we treat them right and care about what they need."
It costs more to develop a new client relationship than to foster an existing one and for small businesses in 2013, the focus is on growth and treating customers with excellent customer service to encourage further growth and success within their business.
Along with supporting small business, it is also important that new ones are created. With all the legal and financial matters like trademarks and copyrights needing attention, it can be helpful to have someone there guiding you through every step. MyCorporation is your one-stop site for starting a new company successfully. Contact us at http://www.mycorporation.com, or give us a call at 1-877-692-6772.