|By Business Wire||
|January 24, 2013 09:33 AM EST||
N.E.W. Customer Service Companies (NEW), the leading global provider of extended service plans and product care, has launched the first phase of planned enhancements to ServiceBench.com. This award-winning online service management platform helps manufacturers, retailers and their affiliated product repair servicers maximize supply chain efficiency and improve customer service.
“NEW is continually evaluating and investing in processes and technology solutions to create the best possible tools that deliver maximum success for our clients and, ultimately, a better service experience for their end customers,” said Louis Rose, vice president and co-founder of ServiceBench. “We understand that equipping servicers and manufacturers with sophisticated tools that include robust business intelligence, automated and streamlined operations, and mobile applications is critical to delivering the best possible customer experience. The updated ServiceBench website continues to offer one easy-to-use platform that connects the warranty, repair and service industries.”
Visitors to ServiceBench.com can now quickly and easily access the entire suite of integrated service management solutions, including features such as scheduling and dispatching, automated claims processing, fieldwork management, and comprehensive analysis. Service providers can also get more information on the ServiceBench mobile app and learn how the tool can help them manage service in real time.
Later this year, NEW will announce additional phases of enhancements to ServiceBench.com that will include exciting new product features to further expand functionality for servicers.
NEW, together with its affiliates and member companies, is the leading global provider of extended service plans, buyer protection services and product support, providing coverage to more than 150 million consumers around the world. Founded in 1983, with headquarters in Sterling, Va., NEW provides award-recognized post-sale consumer care for leading retailers, consumer service providers, wireless carriers and financial services firms across North America. NEW delivers a comprehensive customer care solution that begins on day one of the product purchase and extends through the end of the product life cycle. The company has an A+ rating with the Better Business Bureau. For more information, please visit NEW at www.newcorp.com or call 1-800 WHAT’S NEW (1-800-942-8763).