|By Business Wire||
|January 30, 2013 09:03 AM EST||
Intradiem, the leading provider of intraday management solutions, will host a free webinar on Wednesday, Feb. 6, 2013 at 2 p.m. EST. The webinar, “The Ultimate Call Center Survival Guide,” provides industry analyst and customer perspectives to explore how Convergys and other companies use intraday management technology for dynamically reacting to unpredictable events and conditions. Free registration is available here.
Guest speaker, Art Schoeller, principal analyst from Forrester Research, Inc. will kick off the live, interactive event by providing a framework for understanding the intraday challenges many organizations face resulting from unforeseen events when a day goes “off-plan.”
Michael Bathon, VP of GTS Solutions Management at Convergys will discuss how his organization utilizes intraday management technology to drive profits and make every second count in his case study presentation. He will also offer insights for how the company leveraged intraday management to improve performance.
“Intraday management technology allows our organization to drive initiatives that help with agent development and ultimately the customer experience, despite day-to-day fluctuations in the call center,” said Michael Bathon. “I’m excited to share the significant results we have seen with the use of Intradiem’s technology during this web event.”
In this webinar, the presenters will deliver statistical data, objective perspectives and use case scenarios for attendees to better understand intraday management so attendees will:
- Hear the user perspective on intraday management
- Get insights from Forrester Research, Inc. on the opportunity call centers have for improvement
- Start to think about what business reflexes are needed in their call center
“We have a great partnership with Convergys and I’m thrilled that they have the opportunity to share their innovative approach with the rest of the industry,” said Matt McConnell, chief executive officer of Intradiem. “This discussion is important for any company to hear, not just those operating contact centers. We’ll be sharing big ideas for companies to help them start to think about running their operations differently.”
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Intradiem, formerly Knowlagent, is the leading provider of intraday management solutions. Its technology increases productivity and performance by delivering tasks during idle time. Intradiem’s solutions are on-demand, easy to use and require no capital expenditures. More than 375,000 employees and managers around the world use Intradiem’s solutions every day. For more information, call 888-566-9457 or visit us online at www.intradiem.com.