|By RealWire News Distribution||
|March 8, 2013 09:03 PM EST||
Brazilian Telecom Company to Include ASC's Solutions in Product Portfolio
Hoesbach/Germany, March 8, 2013 - ASC (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate communications, and PCS Solutions, an IT and telecom company offering high-end systems for contact center platforms in Brazil, today announced a technology partnership agreement to offer ASC's workforce optimization (WFO) suite to Brazilian organizations.
ASC's WFO suite comprises communications recording, quality and performance management, speech and desktop analytics, eLearning, customer feedback and workforce management. PCS Solutions will customize ASC's capabilities to fit the specific needs of the Brazilian market including integration with existing functions and platforms developed by Brazilian organizations.
Dr. Frank Schaffrath, CEO of ASC, said, "Brazilian contact centers already employ sophisticated contact center technology and offer key marketing opportunities for next-generation solutions to improve operational and decision-making capabilities. We look forward to working with PCS Solutions because they understand the unique needs of the Brazilian market and the best way to adapt workforce optimization in a powerful and flexible manner."
Antonio Ribeiro, President of PCS Solutions, said, "We are honored to work with a company such as ASC based on its decades of communications experience and a mutual commitment to excellence in contact center technology. ASC will provide new support structures for our clients with its workforce optimization suite and will enable contact centers to provide critical information for businesses on an enterprise-wide basis."
Dr. Schaffrath continued by noting how ASC now offers its solutions in the software as a service (SAS) model, allowing each company to select only the capabilities it actually needs and as protection against obsolescence by always using the latest scalable versions. He highly praised ASC's speech analytics capabilities for high-volume contact centers with an otherwise unmanageable number of customer interactions.
ASC's agreement with PCS Solutions represents a continuation of the company's expanding global presence, coming shortly after another alliance with Teleopti in January 2013. Teleopti is a leading provider of workforce management software, a key component of ASC's workforce optimization suite, and is also assisting with the projection of ASC's solutions into new regions.
ASC is a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications. ASC's solutions reveal information, enabling companies and organizations to considerably improve their value creation: contact centers enhance customer service, efficiently deploy staff and increase productivity. Financial institutions fulfill documentation requirements, achieve a higher level of legal security and reduce costs. First responders and public safety organizations enhance reactivity in emergency situations.
ASC's software solutions are used in contact centers to continuously measure and improve the quality of customer contacts. Data from all communication levels in contact centers are collected, brought together and evaluated to help train agents and optimize customer service. Based on the content of recorded calls and screen activities, INSPIRATIONpro reveals improvement potentials in contact center operations including processes, marketing, sales activities, time of reaction and problem analysis.
ASC subsidiaries and sales offices in France, Germany, Japan, Singapore, Switzerland, United Arab Emirates, Great Britain and the United States as well as certified, powerful distribution partners realize ambitious customer projects all over the world. An export quota of more than 60 percent, together with its worldwide service network, makes ASC a powerful global player.
For more information, contact:
ASC telecom AG • Seibelstrasse 2 - 4 • 63768 Hoesbach • Germany
Contact: Katrin Henkel, PR & Communications
Phone: +49 6021 5001-264
Fax: +49 6021 5001-310