|By Business Wire||
|March 12, 2013 09:04 AM EDT||
Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) powered through intelligent sentiment and text analytics, today announced the official opening of its San Francisco office. Clarabridge is expanding its footprint on the West Coast and solidifying its commitment to new and existing customers in the region with plans to double the size of its San Francisco staff by the end of the year.
Conveniently located close to many of Clarabridge’s clients, the office is in the famous Russ Building, a California State Historic Landmark, in the heart of San Francisco’s Financial District. Leading the regional office is West Region Director Jeff Rosen, a seasoned Clarabridge team member with deep expertise in helping enterprises adopt a program – and enterprise-wide culture – around Intelligent Customer Experience.
“We opened our West Coast office because the demand for Intelligent Customer Experience – intelligently collecting, understanding and acting on the Voice of the Customer – is at a fever pitch,” said Rosen. “We grew our West Region team by 100 percent in 2012 and, with the new San Francisco hub, we are better equipped than ever to serve the needs of our customers, continue our rapid expansion in 2013 and meet this enterprise demand.”
The mailing address and phone number for the new office is:
San Francisco, CA 94104
Clarabridge is the leading provider of Customer Experience Management (CEM) powered through intelligent sentiment and text analytics. Clarabridge enables Global 1000 enterprises to achieve a universal understanding of their customers by automatically collecting, classifying, scoring sentiment and analyzing qualitative data found in Voice-of-the-Customer (VoC) feedback channels. Insights extracted result in improved marketing, product/service offerings, operations and customer service across an organization. Clarabridge customers include B/E Aerospace, Charming Shoppes, Inc., Choice Hotels, Dell, E.ON, Expedia, Fidelity, Gaylord Hotels, Intuit, J.D. Power, L’Oréal, Marriott International, PetSmart, QVC, Inc., Sage North America, United Airlines, Walmart, Walgreens and Wendy’s International. Clarabridge is privately held with offices in Reston, Va. and London, U.K. For more information, visit http://www.clarabridge.com or on Twitter: @clarabridge.