|By RealWire News Distribution||
|March 21, 2013 11:06 PM EDT||
Company Praised for High Quality and Engineering Skills
Hoesbach/Germany, March 21, 2013 - ASC, a leading global provider of innovative solutions to record, analyze and evaluate communications, today announced it has moved up to third in global contact center interaction recording according to a report by the Pelorus Group, an independent marketing and research consulting company founded more than 20 years ago.
The Group promoted its 186-page report, "2013 World Contact Center Interaction Recording Systems Market," by mentioning ASC in its email cover note as the world's third largest vendor of interaction recording systems. The Pelorus Group also praised ASC's achievement of top quality and engineering in its product portfolio.
Marco Mueller, COO of ASC, said, "We are honored to be ranked so highly by the Pelorus Group, an organization well respected as an independent analyst for decades. We are also pleased they have observed our continuing growth while maintaining the high quality and engineering in our product portfolio. It underpins our confidence in the emphasis we have placed on research and development, and the superior product portfolio we have produced as a result."
Mr. Mueller continued by noting that ASC reinvests in excess of 20 percent of its revenues in R&D and mentioned some recent company milestones described in the Pelorus Group report.
These include ASC's winning of the Deutsche Telekom contract to use INSPIRATIONpro quality monitoring software for more than 10,000 agents at 33 locations, and a partnership agreement with Teleopti, a global leader in workforce management (WFM) software for call centers. The alliance with Teleopti will improve ASC's workforce optimization suite as well as introducing the company to more global locations. Moreover, strong growth in North America and Japan fosters ASC´s diversified revenue portfolio.
Founded in 1987, the Pelorus Group provides independent market research and consultancy in the financial services and telecommunications industries. The company produces authoritative analysis and research reports, provides custom business planning services and offers timely industry conferences.
ASC is a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications. ASC's solutions reveal information, enabling companies and organizations to considerably improve their value creation: contact centers enhance customer service, efficiently deploy staff and increase productivity. Financial institutions fulfill documentation requirements, achieve a higher level of legal security and reduce costs. First responders and public safety organizations enhance reactivity in emergency situations.
ASC's software solutions are used in contact centers to continuously measure and improve the quality of customer contacts. Data from all communication levels in contact centers are collected, brought together and evaluated to help train agents and optimize customer service. Based on the content of recorded calls and screen activities, INSPIRATIONpro reveals improvement potentials in contact center operations including processes, marketing, sales activities, time of reaction and problem analysis.
ASC subsidiaries and sales offices in France, Germany, Japan, Singapore, Switzerland, United Arab Emirates, Great Britain and the United States as well as certified, powerful distribution partners realize ambitious customer projects all over the world. An export quota of more than 60 percent, together with its worldwide service network, makes ASC a powerful global player.
For more information, contact:
ASC telecom AG • Seibelstrasse 2 - 4 • 63768 Hoesbach • Germany
Contact: Katrin Henkel, PR & Communications
Phone: +49 6021 5001-264
Fax: +49 6021 5001-310