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Research and Markets: 2013 Unified Communications and Collaboration (UCC) Channel Partners Survey - Market Report

Research and Markets ( has announced the addition of the "2013 Unified Communications and Collaboration (UCC) Channel Partners Survey" report to their offering.

The True Value of UCC to Small and Medium-sized Business Customers in Conjunction with Aastra

This study confirms previous Frost & Sullivan findings that small and medium-sized businesses take a more conservative approach than larger businesses when it comes to unified communications and collaboration (UCC) investments. Frost & Sullivan defines UCC as an integrated set of voice, data, and video communications applications, all of which leverage PC and telephony-based presence information. Smaller budgets, limited internal IT resources, and a more concentrated workforce represent typical barriers to UCC adoption among SMBs. A Web-based survey methodology was utilized. The data were collected from November 2012 to February 2013, and the survey included 315 global channel partner.


The primary objective of this research is to assess channel partners' opinions regarding the perceived benefits and adoption of unified communications and collaboration (UCC) tools among small and medium-sized business (SMB) customers.

In order to support this primary objective, this research will also:

- Measure the strategic focus on and adoption of UCC tools among SMBs

- Identify the key barriers to advanced UCC tool adoption in the SMB segment

- Measure the adoption of various types of communications endpoints among SMBs

- Determine the perceived benefits and importance of UCC tools to SMB customers

- Identify the key decision makers in UCC investments and determine their key investment criteria

- Measure partner expectations for future demand for UCC tools in the SMB segment

- Identify partner strategies for success and partner expectations for better vendor support in serving SMB customers

- Discover some key differences in UCC perceptions according to the type of partner and by world region

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