SYS-CON MEDIA Authors: Zakia Bouachraoui, Elizabeth White, Pat Romanski, Liz McMillan, Yeshim Deniz

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Site24x7 Launches Industry’s First End-to-End Application Performance Monitoring Service with Site24x7 APM Insight

Site24x7 , the cloud infrastructure monitoring service from ManageEngine, today announced the launch of Site24x7 APM Insight, the industry’s first end-to-end web application performance monitoring service. Site24x7 APM Insight reinforces the proven Site24x7 website monitoring service with detailed application-level monitoring to give IT departments complete visibility into application behavior, enabling rapid isolation and resolution of performance issues affecting the end users’ experience. Site24x7 also announced the release of its Linux server monitoring feature.

Today’s announcements were made at Velocity 2013 being held June 18–20 in Santa Clara, California. A silver sponsor of the show, Site24x7 is exhibiting in booth 418.

The commodity hardware used to scale software-as-a-service and web apps is forcing development teams to use more specialized components for various application functions. As a result, developers and other IT staff seeking to quickly troubleshoot and optimize their web app must have insight into all aspects of that app, from the end user’s application experience to performance of the application’s underlying database. Holistic, end-to-end web app monitoring improves productivity and gives developers unprecedented visibility into performance bottlenecks.

“Companies delivering SaaS and cloud apps can’t afford to deliver inconsistent performance,” said Gibu Mathew, director of product management for Site24x7. “But those apps are being delivered into a variety of devices and built using an often-complex variety of cloud technologies, which makes nailing down performance bottlenecks a real challenge. With Site24x7 APM Insight, we’re delivering an industry-first, end-to-end solution that combines user experience monitoring from around the world with agent-based server monitoring, resources monitoring inside the data center LAN, and now application-level monitoring to ensure our customers can track all of the moving parts in their cloud apps and deliver the best possible experience to their users.”

Inside Site24x7 APM Insight

Site24x7 monitors websites and web applications from 40 locations around the world to help companies ensure optimal end-user experience, regardless of the end user’s location. In addition, Site24x7 offers agent-based server monitoring to let companies track the availability and performance of their backend servers, identify usage patterns and plan resource requirements. Site 24x7 also takes advantage of its cloud-friendly architecture to monitor the uptime of other internal devices that support these applications in the data center.

The market response to the core Site24x7 services has been enthusiastic. Site24x7 added 1,300 new customers in 2012, and revenues have been growing at 100 percent CAGR for the past several years.

Site24x7 APM Insight builds on those core services to provide developers with unmatched visibility into end-to-end web app behavior, including performance metrics of all web transaction components starting from URLs to SQL queries. Site24x7 APM Insight supports Java, .NET and Ruby on Rails web transactions and gives a holistic application monitoring experience by keeping track of application response time, Apdex score, throughput, transaction traces and database operations.

In action, Site24x7 APM Insight can help an ecommerce website precisely optimize response times to customers using desktop, laptop and mobile devices. Site24x7 server monitoring provides deeper detail about individual Windows and Linux servers running the ecommerce app while the APM Insight functionality provides transaction visibility and application-level insights that allow further performance tuning and problem resolution.

Highlights of Site24x7 APM Insight include:

  • Visibility into the way web applications behave for end users
  • Comprehensive, end-to-end transaction awareness across entire infrastructure
  • Isolation of performance issues to accelerate resolution
  • Ability to drill down to the root cause of problems quickly and perform first-level troubleshooting
  • Visual representations of performance metrics for all application components, from URLs to SQL queries
  • Apdex scores to measure user satisfaction and transaction tracing
  • Transaction trace histories to help identify and resolve performance degradation, regardless of origin

“We just started using APM Insight from Site24x7 to monitor our .NET applications,” said Stephen Fitzgerald, manager, monitoring and NOC at Ascend Learning. “I must say I am pleased with the kind of visibility it allowed into my web transactions. I have already used the synthetic monitors, but APM Insight gives a different dimension for my developers, one that provides more visibility into slow database queries and methods. The pricing looks compelling, too.”

Linux Server Monitoring

To expand its server monitoring capabilities, Site24x7 now features an agent-based Linux server monitoring feature. The new feature provides insight into the status and performance of servers running web applications. In particular, Site24x7 can now monitor critical metrics such as CPU usage, memory, disk, processes and network utilization for Linux machines and get instant alerts via SMS/email/RSS/Twitter whenever resources cross the set threshold limits.

Pricing and Availability

Site24x7 APM Insight is available immediately and included in the Site24x7 Enterprise Edition. If purchased as a standalone feature, Site24x7 APM Insight is priced at $9 per instance per month. Site24x7 Linux server monitoring is available immediately for $5 per server per month. Contact Site24x7 support at www.site24x7.com/contact-support.html for more details.

For more information on Site24x7, please visit http://www.site24x7.com; follow the blog at http://blogs.site24x7.com, on Facebook at http://www.facebook.com/Site24x7 and on Twitter at @Site24x7.

Related Site24x7 Resources

About Site 24x7

Site24x7 is a cloud infrastructure monitoring service from ManageEngine that helps monitor the uptime and performance of websites, online applications and servers. The monitoring is done from 40+ locations across the world, thus giving you a global perspective of the end-user experience. Site24x7 supports monitoring HTTP, HTTPS, SMTP, TCP, IMAP, SSL, Ping, FTP, SFTP, DNS and other internet facing network services. For more information on Site24x7, please visit http://www.site24x7.com; follow the blog at http://blogs.site24x7.com, on Facebook at http://www.facebook.com/Site24x7 and on Twitter at @Site24x7.

About ManageEngine

ManageEngine delivers the real-time IT management tools that empower an IT team to meet an organization’s need for real-time services and support. Worldwide, more than 72,000 established and emerging enterprises — including more than 60 percent of the Fortune 500 — rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corp. with offices worldwide, including the United States, India, Japan and China. For more information, please visit http://www.manageengine.com/; follow the company blog at http://blogs.manageengine.com/, on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.

Site24x7 and ManageEngine are registered trademarks of Zoho Corp. All other brand names and product names are trademarks or registered trademarks of their respective companies.

Tags: ManageEngine, real-time IT, Site24x7, Zoho, APM Insight, Apdex, Linux, application performance monitoring, Velocity 2013, website monitoring, user experience monitoring, performance monitoring, end user experience, server monitoring, cloud infrastructure monitoring, on-premise monitor, cloud, cloud monitoring, virtualization, IT management, business service management

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