SYS-CON MEDIA Authors: Zakia Bouachraoui, Liz McMillan, Carmen Gonzalez, Roger Strukhoff, David Linthicum

News Feed Item

AHRQ Releases New Guide to Help Hospitals Engage Patients and Families in Their Health Care

ROCKVILLE, Md., July 8, 2013 /PRNewswire-USNewswire/ -- A new resource available online today from HHS' Agency for Healthcare Research and Quality (AHRQ) gives hospitals four evidence-based strategies to engage patients and families in their care. The field-tested strategies outlined in AHRQ's new Guide to Patient and Family Engagement in Hospital Safety and Quality can help hospitals make care better and safer by bridging the communication gaps among patients and families and their health care providers.

"Many of the errors we see in health care stem from communication problems," said AHRQ Director Carolyn M. Clancy, M.D. "That's why we developed this resource, to give hospitals practical, evidence-based information to improve communication on the front lines of health care – and ultimately keep patients safer."

The guide provides four evidence-based strategies that hospitals can use to implement patient- and family-centered care practices. Each strategy includes educational tools and resources for patients and families, training materials for health care professionals and real-world examples that show how strategies are being implemented in hospital settings. The strategies describe how patients and families, working with hospital staff, can:

  • Be advisors. How hospitals can recruit and train patients and family members to serve as advisors and train clinicians and hospital staff to work effectively with them.
  • Promote better communication at the bedside to improve quality. How patients and families can interact with the health care team, understand the different roles that team members play and see the importance of being partners with clinicians.
  • Participate in bedside shift reports. Teaching patients and families what a bedside shift report is, how they can contribute to it and how nurses can support those contributions.
  • Prepare to leave the hospital. Different approaches clinicians can use to plan and keep track of the tasks that need to be done before a patient is discharged from the hospital.

Research to develop the guide found that communication gaps between patients and caregivers can occur when hospitals do not address the issues that patients think are most important. Another factor is that few tools are available to give health providers insights into patients' needs and concerns. As a result, efforts by patients, families and health providers to communicate more effectively with each other can fall short of their goal.

"We know that patients and families are eager to play a role in making health care safer," said Jeff Brady, M.D., associate director of AHRQ's Center for Quality Improvement and Patient Safety. "This guide fills an important—and largely unmet—need and gives hospitals concrete ways to put this shared interest into action." For a video clip of Dr. Brady discussing the new guide, please visit: http://www.youtube.com/watch?v=INzhyhY3e5E&feature=youtu.be&noredirect=1.

Strategies outlined in the guide were tested and evaluated at Advocate Trinity Hospital, a 200-bed hospital serving a predominantly low-income community in Chicago; Anne Arundel Medical Center, a 324-bed hospital with a mix of suburban and rural patients in Annapolis, Md.; and Patewood Memorial Hospital, a 76-bed hospital serving a rural population in Greenville, S.C. Patient satisfaction scores based on the Hospital Consumer Assessment of Healthcare Providers and Systems improved at all three hospitals and hospital staff reported improved time management and more positive views of patient- and family-centered care.

AHRQ will work with the HHS Partnership for Patients, which has made focusing on patient and family engagement a priority for its 26 hospital engagement networks and other stakeholders to share the guide with hospitals across the country.

SOURCE Agency for Healthcare Research & Quality

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Moroccanoil®, the global leader in oil-infused beauty, is thrilled to announce the NEW Moroccanoil Color Depositing Masks, a collection of dual-benefit hair masks that deposit pure pigments while providing the treatment benefits of a deep conditioning mask. The collection consists of seven curated shades for commitment-free, beautifully-colored hair that looks and feels healthy.
The textured-hair category is inarguably the hottest in the haircare space today. This has been driven by the proliferation of founder brands started by curly and coily consumers and savvy consumers who increasingly want products specifically for their texture type. This trend is underscored by the latest insights from NaturallyCurly's 2018 TextureTrends report, released today. According to the 2018 TextureTrends Report, more than 80 percent of women with curly and coily hair say they purcha...
The textured-hair category is inarguably the hottest in the haircare space today. This has been driven by the proliferation of founder brands started by curly and coily consumers and savvy consumers who increasingly want products specifically for their texture type. This trend is underscored by the latest insights from NaturallyCurly's 2018 TextureTrends report, released today. According to the 2018 TextureTrends Report, more than 80 percent of women with curly and coily hair say they purcha...
We all love the many benefits of natural plant oils, used as a deap treatment before shampooing, at home or at the beach, but is there an all-in-one solution for everyday intensive nutrition and modern styling?I am passionate about the benefits of natural extracts with tried-and-tested results, which I have used to develop my own brand (lemon for its acid ph, wheat germ for its fortifying action…). I wanted a product which combined caring and styling effects, and which could be used after shampo...
The precious oil is extracted from the seeds of prickly pear cactus plant. After taking out the seeds from the fruits, they are adequately dried and then cold pressed to obtain the oil. Indeed, the prickly seed oil is quite expensive. Well, that is understandable when you consider the fact that the seeds are really tiny and each seed contain only about 5% of oil in it at most, plus the seeds are usually handpicked from the fruits. This means it will take tons of these seeds to produce just one b...
Steaz, the nation's top-selling organic and fair trade green-tea-based beverage company, announces its 2017 "Mind. Body. Soul." tour, which will bring authentic experiences inspired by the brand's signature Mind. Body. Soul. tagline to life across the country. The tour will inform, educate, inspire and entertain through events, digital activations and partner-curated experiences developed to support the three pillars of complete health and wellness.
The platform combines the strengths of Singtel's extensive, intelligent network capabilities with Microsoft's cloud expertise to create a unique solution that sets new standards for IoT applications," said Mr Diomedes Kastanis, Head of IoT at Singtel. "Our solution provides speed, transparency and flexibility, paving the way for a more pervasive use of IoT to accelerate enterprises' digitalisation efforts. AI-powered intelligent connectivity over Microsoft Azure will be the fastest connected pat...
There are many examples of disruption in consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AI-driven IT / HR / Cloud / Customer Support and Operations solution.
ScaleMP is presenting at CloudEXPO 2019, held June 24-26 in Santa Clara, and we’d love to see you there. At the conference, we’ll demonstrate how ScaleMP is solving one of the most vexing challenges for cloud — memory cost and limit of scale — and how our innovative vSMP MemoryONE solution provides affordable larger server memory for the private and public cloud. Please visit us at Booth No. 519 to connect with our experts and learn more about vSMP MemoryONE and how it is already serving some of...
Darktrace is the world's leading AI company for cyber security. Created by mathematicians from the University of Cambridge, Darktrace's Enterprise Immune System is the first non-consumer application of machine learning to work at scale, across all network types, from physical, virtualized, and cloud, through to IoT and industrial control systems. Installed as a self-configuring cyber defense platform, Darktrace continuously learns what is ‘normal' for all devices and users, updating its understa...
Codete accelerates their clients growth through technological expertise and experience. Codite team works with organizations to meet the challenges that digitalization presents. Their clients include digital start-ups as well as established enterprises in the IT industry. To stay competitive in a highly innovative IT industry, strong R&D departments and bold spin-off initiatives is a must. Codete Data Science and Software Architects teams help corporate clients to stay up to date with the mod...
As you know, enterprise IT conversation over the past year have often centered upon the open-source Kubernetes container orchestration system. In fact, Kubernetes has emerged as the key technology -- and even primary platform -- of cloud migrations for a wide variety of organizations. Kubernetes is critical to forward-looking enterprises that continue to push their IT infrastructures toward maximum functionality, scalability, and flexibility. As they do so, IT professionals are also embr...
Platform9, the leader in SaaS-managed hybrid cloud, has announced it will present five sessions at four upcoming industry conferences in June: BCS in London, DevOpsCon in Berlin, HPE Discover and Cloud Computing Expo 2019.
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
When you're operating multiple services in production, building out forensics tools such as monitoring and observability becomes essential. Unfortunately, it is a real challenge balancing priorities between building new features and tools to help pinpoint root causes. Linkerd provides many of the tools you need to tame the chaos of operating microservices in a cloud native world. Because Linkerd is a transparent proxy that runs alongside your application, there are no code changes required. I...