LONDON and TAMPA, Florida, September 18 /PRNewswire/ --

- Partnership delivers automated and integrated monitoring and trouble ticketing for network and system events; Helps simplify and expedite incident resolutions, and improve service levels --

Numara Software, Inc. (formerly Blue Ocean Software) -- the makers of Numara(TM) Track-It!, the world's most widely installed help desk and asset management solution -- and Raritan, a leading supplier of solutions for simplifying IT operations, announced today they have entered a partnership to deliver solutions to expedite and simplify incident resolutions. The companies also unveiled today their first integrated solution that automates trouble ticketing for network and system events.

Raritan and Numara Software have automated the incident resolution process by creating an incident flow from Raritan's CommandCenter(R) NOC (CC-NOC) -- which monitors and generates alerts on network and systems performance, security vulnerabilities and intrusions -- to the industry-leading Numara Track-It! help desk and trouble-ticketing system. In this way, service-affecting incidents are identified quickly and logged automatically with the help desk for prompt remediation and, even, prevention. Furthermore, remote in-band and out-of-band access to target devices for instant investigation and resolution is available with a few mouse clicks to those customers using Raritan's CommandCenter Secure Gateway.

"By integrating Numara Track-It! with Raritan's comprehensive CC-NOC monitoring solution, mid-sized IT organizations can move from a reactive to a proactive mode of operation," said Raritan Product Manager James Cerwinski. "A solution comprised of Numara Track-It! and CC-NOC provides automated discovery, monitoring, trouble ticket creation and tracking, and access for remediation. All you need to do is see a demo of this solution in action to understand the power and value of this integration."

According to Tom Banta, Vice President of Product Development for Numara Software, "This combination will go a long way to helping customers become much more proactive in managing their IT infrastructure and move up the IT service management maturity scale."

About Numara Software, Inc.

Numara Software, Inc. (formerly the Blue Ocean business unit of Intuit) is a global provider of IT management solutions for IT professionals who need to simplify and gain control over their increasingly complex environments. The Numara Software trusted solutions automate critical IT functions, such as help desk and asset management, software patch and deployment, and network monitoring. Unlike manual approaches and overly complicated or expensive software products, Numara Track-It! delivers proven value based on more than a decade of best practices. As the most widely installed help desk and asset management solution, Numara Track-It! has helped IT professionals at more than 45,000 customer sites track 14 million assets worldwide. For more information, visit www.numarasoftware.com.

About Raritan (www.Raritan.co.uk) Raritan, based in Somerset, N.J., is a leading provider of products for managing IT equipment and the mission-critical applications and services that run on it. Raritan's highly reliable and responsive IT management solutions - based on KVM (Keyboard, Video, Mouse) switches, serial console servers, management software and remote connectivity products - enable companies to proactively monitor and manage system health and vulnerabilities, as well as troubleshoot, access and repair faults from anywhere, at anytime. This simplifies and accelerates IT management work processes -- both in data centers and at remote branch offices - improving service uptime and staff productivity. Raritan's solutions are used to manage more than 50,000 data centers and other IT sites around the world. Raritan also serves the OEM market by developing advanced, hardware-based, remote-management components based on digital KVM-over-IP and IPMI technologies. Founded in 1985, Raritan today has 38 offices worldwide, and its products are distributed in 76 countries. For more information, please visit www.Raritan.co.uk.

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Media Contact: Wilco Zevenbergen Marketing Manager UK Eglantierbaan 16 NL-2908 LV Capelle aan den IJssel The Netherlands +31-10-2844058 wilco.zevenbergen@raritan.com

Media Contact: Wilco Zevenbergen, Marketing Manager UK, Eglantierbaan 16, NL-2908 LV Capelle aan den IJssel The Netherlands, Tel. +31-10-2844058, wilco.zevenbergen@raritan.com