|By Marketwired .||
|August 8, 2013 05:00 AM EDT||
SAN FRANCISCO, CA -- (Marketwired) -- 08/08/13 -- SquareTrade®, the #1-rated protection plan trusted by millions of happy customers, today announced it has partnered ServicePower, a market leader in field management, offering software and outsourced service management for a variety of industries, from appliances to electronics. Under the terms of the partnership, ServicePower will provide repair services for SquareTrade customers, helping them get their essential appliances back up and running as fast as possible.
"Our partnership with ServicePower gives us an opportunity to bring SquareTrade's ethos of legendary customer service to millions of new customers," said Kevin Gillan, managing director of SquareTrade. "When your refrigerator, your washer or dryer, or some other essential home appliance breaks, you really need fast, efficient and friendly service. That is exactly what our partnership with ServicePower delivers. We look forward to a great partnership."
"SquareTrade is known for turning frustrating experiences caused by accidents and malfunctions into unexpected, positive encounters. We want every Squaretrade customer interaction with ServicePower to be a delightful one and believe that our Service Operations product as well as our service management team in the UK will enable SquareTrade to continue to provide exceptional customer service, meeting quality and cycle time commitments. We are very excited to extend our global partnership with SquareTrade," said Mark Homer, COO, ServicePower.
ServicePower Technologies Plc is the only company that can provide a complete, global field management platform that controls all elements of the service lifecycle from offering an appointment, assigning resource and dispatching work through to tracking resources, processing claims and providing business intelligence and analytical reports. With advanced intelligence-based scheduling, dispatch and open market auction software, as well as access to a global network of 86,000 repair and installation technicians, we enable companies to control and schedule work using a mixed resource pool of employees and independent contractors. ServicePower provides solutions that cross all industries. Current customers include Mitsubishi, Farmers Insurance, Pitney Bowes, and SquareTrade. ServicePower is listed on the AIM market of the London Stock Exchange with the ticker SVR.L. For more information please visit www.servicepower.com
SquareTrade is the #1 rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life's frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today's consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its customer service. Top retailers around the world offer SquareTrade, achieving a 200% increase in sales on average and happier customers. SquareTrade's rapid transformation of the warranty industry attracted one of the largest private capital raises in 2012, with a $238 million round led by Bain Capital and Bain Capital Ventures. Headquartered in San Francisco and London, SquareTrade is privately held. For more information, go to www.squaretrade.com.
SquareTrade is a registered trademark of SquareTrade, Inc.