|By Business Wire||
|August 9, 2013 12:33 PM EDT||
Organizers of the 2013 SpeechTEK Conference (www.speechtek.com), August 19-21 at the New York Marriott Marquis, are determined that attendees leave the conference with practical knowledge and experiences they can use to help improve performance and efficiency within their own organizations.
They have packed the conference agenda with sessions about designing, implementing and testing speech solutions; unique do-it-yourself workshops; and customer case studies.
“SpeechTEK’s emphasis is on how solutions work in real-life situations,” says conference co-chair James A. Larson, vice president, Larson Technical Services. Larson has been involved in organizing SpeechTEK for well over a decade and has seen it grow into the speech technology industry’s premier event. “Our conference emphasizes hands-on experiences that can be of immediate benefit.”
To further enhance the benefits of attending SpeechTEK, the conference is organized in tracks devoted to business strategies, voice interaction design, customer experience, and technology advances.
Participants in SpeechTEK’s unique do-it-yourself workshops are able to construct a small project that can be implemented in their businesses. Do-it-yourself workshops provide opportunities for attendees to develop practical knowledge and skills that can be taken back to their various enterprises.
The 3-day SpeechTEK conference agenda offers enterprise leaders the information and guidance they need to develop coherent, intelligent, cross-channel strategies for applying speech technologies to customer relations management and a wide range of other applications that help make businesses more efficient.
SpeechTEK is co-located with CRM Evolution, the Customer Service Experience Conference, and the Customer Solutions Expo. Each conference offers a unique perspective on how to address the challenges managers face in making their organizations more competitive and efficient.
The Customer Solutions Expo is a combined showcase of strategies, solutions and applications from the leading providers in speech technology and customer relationship management.
Launched in 1995, the SpeechTEK Conference (www.speechtek.com) is recognized worldwide as the industry’s premier event focusing on products, services, applications, solutions, and innovations using speech technologies. The trade show and educational conference attract a global network of speech technology providers and enterprise customers who are developing and implementing speech solutions.
About CRM Evolution
CRM Evolution is a premier conference and exposition (www.destinationcrm.com/conference) showcasing the latest ideas and trends in customer relationship management. CRM practitioners, consultants, and other leading voices in the industry meet annually at CRM Evolution to share and discuss the latest ideas, strategies, innovations, services, and solutions from the world’s leading companies. CRM Evolution, destinationCRM.com, and CRM magazine are properties of CRM Media, a division of Information Today, Inc.
About Customer Service Experience
The Customer Service Experience (www.custservexperience.com) conference focuses on the multichannel customer service environment and the effective use of traditional and new communications channels, including the use of social media and mobile devices.
About Customer Solutions Expo
The Customer Solutions Expo (www.customersolutionsexpo.com) is a showcase of strategies and solutions from the leading sales, marketing, customer service, and speech recognition providers.
About Information Today
Information Today, Inc. (www.infotoday.com) is a leading publisher and conference organizer in the fields of technology and technology applications in today’s enterprise. In addition to producing the CRM Evolution, SpeechTEK and, Customer Service Experience conferences, Information Today, Inc. also publishes CRM and Speech Technology magazines, and their corresponding websites (www.destinationCRM.com and www.speechtechmag.com). The company also publishes Streaming Media, KMWorld, Database Trends and Applications, and EContent magazines.