|By Marketwired .||
|August 14, 2013 09:30 AM EDT||
HOUSTON, TX--(Marketwired - August 14, 2013) - Champion Energy Services (championenergyservices.com) again ranks highest in customer satisfaction among Texas residential retail electricity providers (REPs), according to the J.D. Power 2013 Texas Residential Retail Electric Provider Customer Satisfaction Study(SM) released yesterday. This marks the fourth consecutive year for Champion Energy to receive the top ranking.
The J.D. Power study measures customer satisfaction with REPs in Texas by examining six key factors: price, billing and payment; corporate citizenship; communications; enrollment/renewal and customer service. Champion Energy's overall satisfaction score was 764 on a 1,000-point scale, earning the company the highest score amongst its competitors and the highest overall satisfaction score since the study commenced.
"The J.D. Power ranking is an honor, and it reflects the value of Champion Energy's customer-focused business model," said Michael Sullivan, COO of Champion Energy. "There is no greater achievement than being recognized by your own customers for providing outstanding value and customer care. We are excited to come out on top again this year continuing the tradition of excellence. We want to thank our employees all across the company for providing exceptional service to our customers each and every day."
About Champion Energy Services
Houston-based Champion Energy Services is one of the fastest-growing and largest retail electric providers (REPs) in the nation and one of the top REPs never to have been affiliated with a utility. Champion Energy currently serves residential, governmental, commercial and industrial customers in deregulated electric energy markets in Texas, Illinois, Pennsylvania, and New Jersey; governmental, commercial and industrial customers in Ohio and Maryland; natural gas customers in Illinois and plans to begin serving customers in New York, the District of Columbia and Delaware in the third and fourth quarters of 2013 respectively. The company has ranked "Highest in Residential Customer Satisfaction with Retail Electric Service, Four Years in a Row" according to the J.D. Power 2010-2013 Texas Residential Retail Electric Provider Customer Satisfaction Studies(SM).* Backed by the financial strength of Texas-based Crane Capital and EDF Trading North America, LLC, the company currently serves more than 1.3 million residential customer equivalents, with a peak load near 3,200 megawatts. PUCT No. 10098, PA PUC license A-2009-2124113, Ohio PUC certificate 09-166E(1), Illinois (ICC) Docket 10-0168, New Jersey BPU license ESL-0082, Maryland IR-2196 and District of Columbia EA 2013-14-3.
* For J.D. Power and Associates award information, go to www.jdpower.com.
About J.D. Power
J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. Headquartered in Westlake Village, Calif., J.D. Power has offices in North/South America, Europe and Asia Pacific. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power is a business unit of McGraw Hill Financial.
Vice President Market Development and Regulatory Affairs