|By Business Wire||
|August 14, 2013 01:33 PM EDT||
Intelemedia announces a contract extension with Lunada Biomedical, a California-based dietary supplements company launching a new anti-aging product. The new product, Potensa®, joins Amberen® in the company’s health and wellness offerings, utilizing Intelemedia’s Call Management services. With Intelemedia, Lunada’s prospective customers are quickly presented to proven top-performing agents located in multiple call centers across the country. Intelemedia’s sophisticated call routing platform constantly monitors agents across multiple call centers detecting which top-performing agents are immediately available for the next caller, thereby, eliminating long wait times, reducing call abandonment, and providing customers with the best available agent to serve their needs. In addition, Intelemedia’s reporting and analytics give the product management team the ability to effectively analyze various key teleservices data points to maximize customer experience and increase successful sales conversions.
“Based on the quality of the data we’ve received from Intelemedia in the past, we knew their call center services were an essential asset for our new product Potensa launch as well,” stated Roman Trunin, Lunada Biomedical Co-founder and CEO. “Intelemedia’s management of our teleservices allows us instant access to our sales results, letting us maximize responses to our TV, radio and print media,” he continued. “Most importantly, however, this enables us to provide our customers with the high level of service they expect from our team.”
David Schreck, CEO of Intelemedia, added, “We are pleased to work with Roman and the Lunada team. We pride ourselves on working with clients that care about their customers. Lunada also offers customer-centric products to benefit the health-minded population, and we want to help Lunada grow their new product to the same success as their existing products.”
Since 2011 Lunada has used Intelemedia’s outsourced call center services for Amberen®, a menopause relief product. The analytics provided by Intelemedia’s Call Management services reduced customer hold times and helped to increase Lunada’s conversion rates. Lunada’s goal was to maximize their media spend with caller conversions, and first of all to improve the customer’s experience. The combination of Intelemedia’s reporting tools and routing system allowed them to direct every prospect to the right agents in a timely manner.
Multiple call centers are combined under one platform and one centralized reporting system allowing clients to use the best-of-the-best agents in each center.
Intelemedia improves sales results and enhances customer experience for clients by offering a new breed of call center services that combines an industry-leading technology platform uniting top performing agents from multiple call center companies. One contract, one platform, one invoice makes it easy for companies who want actionable reporting and analytics, and only the best-of-breed agents on their programs. Since 1993, Intelemedia has developed elegant telephony and database solutions for the call center industry that transform how organizations more effectively manage call handling and caller experience within their customer service and sales acquisition environments. Intelemedia is privately held and located in Plano, Texas. For more information, visit www.intelemedia.com.
About Lunada Biomedical
Lunada Biomedical is a pioneer in the field of health and wellness. Through innovative research, they develop breakthrough solutions that restore balance and reverse the symptoms of aging. Headquartered in Los Angeles, California, all Lunada Biomedical products are manufactured at a GMP certified plant in California. The company manufactures its own ingredients using the proprietary Natural Activation System platform which employs bio-identical succinate and fumarate molecules that naturally activate the body’s internal systems to promote health and restore balance. Lunada Biomedical is dedicated to customer satisfaction. For more information, visit www.lunadabiomed.com.