|By Business Wire||
|August 21, 2013 08:01 AM EDT||
Moxie Software, Inc., the leading provider of customer-centric enterprise social software, today announced it has released new features for its Social Knowledgebase™, the first industry application that combines collaboration technology with knowledge management to improve employee productivity and deliver exceptional customer engagement.
The new features of Collaboration Spaces™, an integral part of Social Knowledgebase, allow users to create, edit, and submit content for certification to the Knowledge Spaces™, where it can be certified and published to employees or customers. Collaboration Spaces™ makes it easy for enterprises to harness the collective knowledge of their employees to provide better service and support for their customers. The new capabilities include:
- Live edit: users can edit documents eliminating the need to download and re-upload documents. Once edits are made, a new version is saved automatically. Watch this video and see how live edit works.
- Drag-and-drop: drag and drop files or folders from your computer directly into Collaboration Spaces folders.
- Feature tours: feature tours are available automatically on Collaboration Spaces, walking users through key functionality.
- Mobile access: new native app for iPhone users to access the comprehensive features of Collaboration Spaces on their mobile devices. The application is now available for downloading directly at Apple’s App Store. The new Android app will be available in September.
Comments about the news:
“Social Knowledge allows enterprises to crowdsource the collective intelligence of their employees to deliver real value to customers by getting them the right answers faster,” said Tom Kelly, president and CEO of Moxie Software. “Moxie's Social Knowledgebase turns your enterprise into a powerful answer engine by connecting customer questions to answers often hidden right in front of you within your organization.”
“Organizations understand that the source of the answer lies within Subject Matter Experts, and their use of the product or service,” said Esteban Kolsky, principal and founder, ThinkJar. “This is marking a shift in knowledge from Knowledge-in-Storage (KiS) to Knowledge-in-Use (KiU), the beginning of social knowledge.”
How Social Knowledgebase works:
Social Knowledgebase allows enterprises to tap into the collective knowledge of their employees to enhance service levels by getting the right answers to customers faster. The product allows users to recommend and promote content from the collaborative application to the knowledge workflow. By bridging the gap between knowledge workers and contact centers, Social Knowledgebase enables enterprises to deliver the exceptional customer experiences that socially-connected consumers expect. Watch this video and see how Social Knowledgebase works.
About Moxie Software, Inc.
Moxie Software provides the only customer-centric enterprise social software suite that enables companies and organizations to effectively connect employees, customers and partners to engage in business, share knowledge and collaborate. Spaces by Moxie is a comprehensive solution that powers more than three billion social interactions per year for leading organizations in consumer services, financial, healthcare, high-tech and media and entertainment. Moxie Software’s customers are able to innovate faster, improve operational efficiencies and provide superior customer experiences. Sign up for a free offer of Moxie Software’s enterprise social collaboration technology. To learn more details, please visit www.moxiesoft.com.
Moxie Software, Spaces, Social Knowledgebase and Collaboration Spaces are trademarks of Moxie Software, Inc. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.