|By Business Wire||
|August 28, 2013 11:53 AM EDT||
Research and Markets (http://www.researchandmarkets.com/research/n6pkvs/automating) has announced the addition of the "Automating Consumer Technical Support" report to their offering.
This report describes the current solutions for automating technical support services. It examines the leading motivations driving the automation of support and the effectiveness of the tools currently being employed. It also explores possible future methods of automating services.
The expansion of technical support services to include more devices and a greater number of services has fueled the development of service automation tools, said Patrice Samuels, Research Analyst. As technical support providers seek to use support to improve customer satisfaction, they will need to maintain high levels of efficiency in service delivery."
Key Topics Covered:
1.0 Report Summary
1.1 Purpose and Scope of the Report
1.2 Data Sources
2.0 Drivers of Automation
3.0 Self Help
4.0 Support Architecture
4.1 Marketing and Sales
4.2.1 Self Help Tools
4.2.2 Automated Escalation
4.2.3 Call Center Tools
4.3.1 Remote Connections
4.3.3 Call Center Tools
4.3.4 Proactive Service/ Preventative Care
5.0 Implications and Conclusions
For more information visit http://www.researchandmarkets.com/research/n6pkvs/automating
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