|By Business Wire||
|September 16, 2013 04:15 AM EDT||
A new emergency plumbing company serving London and the South-East has launched with a determination to deliver the best possible customer service by giving its contractors a strict code of conduct to adhere to.
Plumbers 24x7 has set out with the intention to be the most reputable emergency plumbing business in the UK. As such, it has put a stringent recruitment policy process in place requiring its contractors to have years of professional plumbing experience and be able to provide up-to-date certification. All references are thoroughly checked by a management team with decades of industry know-how, while strict health and safety procedures will also be followed.
When working for Plumbers 24x7, contractors must be ‘The Three Ps’: Polite, Presentable and Professional.
Plumbers 24x7 also commits to being open and transparent about its prices. It will quote the half-hourly rate over the phone, and the customer will be asked to sign an invoice when the engineer arrives onsite to confirm that they are happy with the rate.
Joe Ashford, Founder of Plumbers 24x7, says: “It’s true to say that plumbing as a trade remains to a very large degree self-regulated.”
“Some companies may use that to get away with delivering a poor standard of work or service, but we see this as an opportunity to stand apart by delivering quality workmanship and ensuring that our contractors are courteous, smart and leave the customer with peace of mind.”
“It makes sense to work to the highest standards, not just out of simple decency but also in terms of business sense, as those customers that have appreciated our service will in all likelihood use us again and recommend Plumbers 24x7 to friends, family and online.”
The plumbing engineers working for Plumbers 24x7 are expected to keep the customer informed at all times, be clear about when they will be arriving or leaving and always lay down dust sheets to ensure the customer’s property and possessions are safely protected.
Plumbers 24x7 insist that the customer tries and tests all work carried out before the engineer leaves, to ensure that they are absolutely satisfied with the standard of work and the way in which it was carried out.
Plumbers 24x7 operates on a no call out charges, a 30- to 90-minute response time basis, and operates across London, Surrey, Essex, Kent, Hertfordshire and other areas of the South-East.
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