|By Business Wire||
|September 17, 2013 07:00 AM EDT||
Jacada, Inc., and Vocantas today announced a strategic partnership to bring Visual IVR capabilities to the Vocantas suite of products. Under the partnership, Vocantas will offer its existing and new healthcare, higher education and utility customers IVR solutions with the capabilities of a visual self-serve experience. The Visual IVR will be available for any smartphone, with the addition of Jacada’s cutting-edge Visual IVR technologies.
“We are thrilled to partner with Vocantas, a proven IVR provider with an impeccable track record of delivering voice solutions that pack a punch,” says Guy Yair, Jacada’s Co-CEO. “Our Visual IVR partnership with Vocantas will enable healthcare, higher education and utility organizations to benefit from an innovative new solution that will improve customer service satisfaction and reduce operational costs,” Yair concludes.
As companies struggle with the dilemma of adding costly custom apps for smartphone users to access customer services and conduct business, Vocantas comes to the rescue with an inexpensive and fast to deploy solution. Rather than build a costly custom app which requires stand-alone back-end systems at a significant cost to the organization, the Visual IVR allows organizations to extend their already robust Vocantas IVR into the smartphone menu, without the development and customization of new infrastructure. Expanding IVR services directly to the graphical interface of the smartphone allows even more opportunities for patients, students and customers to efficiently navigate through the IVR menus and quickly communicate with the hospital, college or utility.
“We are excited to bring this new technology to our existing platforms. We have always been a me first, rather than a me too organization and we continue to lead the way, seeking out the very best for our customers, with their tight budgets and need for efficient outreach in mind,” said Gary T. Hannah, Vocantas President and CEO. Hannah continued, “The visual IVR experience is specifically tailored to meet the growing demand of our multiple markets. We will always bring the best solutions to market for our customers that result in optimum end user satisfaction, a commitment to being at the forefront of technology, and most importantly directly impacting customer service performance and call handling time, cost reduction and business processes improvement.”
Jacada solutions improve an organization’s customer experiences and reduce their operational costs. Jacada enables them to deliver advanced customer and agent interactions by implementing cutting edge mobile customer service and visual IVR solutions, simplified agent desktops, and process optimization products. Customers can benefit from an improved customer service experience at every touch point with the organization, whether at the call center, on the mobile, or at the retail store. Jacada projects often deploy in less than six months, and customers often realize a complete return on investment within 12 months of deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at Jacada.com.
Vocantas is a leading developer of hosted and premise-based interactive voice response solutions (IVRS) using advanced computer telephony and speech recognition technology to provide businesses and service providers with more efficient outreach capabilities. Vocantas solutions help organizations in the higher education, utilities, healthcare and customer service environments improve outreach and engagement while reducing operating costs.