|By Business Wire||
|September 26, 2013 02:30 AM EDT||
Syniverse today announced that Knowcross Solutions, one of the leading technology solutions providers for the global hospitality industry, has renewed a contract to use Syniverse's Enterprise Messaging Service to deliver advanced text messaging services to its clients. The deal expands on a four-year relationship that reinforces Syniverse's commitment to serving the rapidly growing India market and businesses around the globe.
"The hospitality companies we work with – including leading brands like Hyatt, Kempinski and Oberoi Hotels & Resorts – are constantly looking to enhance their customer experience," said Rahul Agrawal, Vice President Operations, Knowcross. "Syniverse's Enterprise Messaging Service provides them with an ideal platform to use our guest service management system to deliver a range of time-sensitive messages, including job notes, important warnings, routine reminders and public safety alerts."
Syniverse's Enterprise Messaging Service will provide Knowcross with a simple, automated and reliable SMS-based tool to allow real-time communications to be delivered to customers and employees of Knowcross’ clients. The new agreement marks another step in Syniverse's continued leadership of its robust portfolio of customized solutions for enterprises in providing timely and relevant information to their customers.
"Businesses today need interaction and real-time engagement with their key constituents, and they are increasingly looking to mobile to make this possible," said Sanjay Kasturia, Vice President and Managing Director, India, Syniverse. "Syniverse's Enterprise Messaging Service enables Knowcross to provide its business customers with messaging solutions specifically tailored to the hospitality industry."
The Knowcross agreement builds on Syniverse's momentum in India, where in the past year the company has announced deals to power Vodafone India’s messaging hub, add IPX points of presence in Bangalore and Mumbai, and partner with Indian operators to optimize LTE and real-time intelligence solutions.
The Syniverse Enterprise Messaging Service can be offered by mobile service providers to sell network-based application-to-person services directly to enterprise customers, with Syniverse managing the platform on the back end. Enterprise customers’ back-end systems can be triggered to automatically send high-priority SMS notifications to select groups of customers and employees, offering the scalability to be deployed for a number of different business uses with a highly versatile set of messaging capabilities.
Syniverse makes mobile work for the entire mobile ecosystem, including more than 1,500 mobile service providers, enterprises, ISPs and app providers in nearly 200 countries and territories. We deliver innovative cloud-based solutions that ensure superior end-user experiences through always-on services and real-time engagement. For more than 25 years, Syniverse has been simplifying complexity to deliver the promise of mobility – a simple, interoperable experience, anytime, anywhere. For more information, visit www.syniverse.com, follow Syniverse on Twitter or connect with Syniverse on Facebook.
About Knowcross Solutions
Founded in 2002, Knowcross provides the world’s finest hospitality service organizations the tools to enable the execution of near perfect guest service, real-time communication and measurable analysis while at the same time providing dramatically tangible operational efficiencies using the latest mobile and internet native technologies. Knowcross is defining the standards of the next generation of hospitality technology solutions. For information, www.knowcross.com.