|By Business Wire||
|December 11, 2013 05:22 PM EST||
Flagship Logistics Group, a wholly owned subsidiary of Flagship Food Group, is building significant momentum moving into 2014, pushing hard on two fronts: the company is hiring veterans for its new customer care center, which has been purpose-built to exceed ADA standards. Additionally, Flagship Logistics Group is currently deploying the industry’s first new generation of TMS (transportation management system) in a decade from 3GTMS. The formal launch date for the customer care center’s opening is slated for January 15, 2014, with a highly anticipated all-star attendee list expected.
Flagship Logistics Group’s Indianapolis customer care center will support inbound and outbound calls for marketing campaign response management; customer and carrier recruitment; trade show appointment setting; blended customer service calling to support the onboarding of new clients and client retention, collections, as well as workload management leveraging a number of different contact mediums (mail, phone, internet, live chat, community building).
The customer care center, housed in a 100-plus year old building and listed on the National Register of Historical Places in Indianapolis, is just north of the downtown area directly across from University Park, the Indiana War Memorial Plaza, the Veteran’s Memorial Plaza, and the American Legion Mall. There are no stairs, no ramps, and no elevators in this facility for veterans to have to navigate. Aisles in the call center have been built to accommodate hospital beds, if necessary, and covered parking is provided.
“When we see more of our peers investing efforts into employment opportunities for our returning veterans and building facilities that can accommodate our veterans – regardless of their physical state – then we will have succeeded as advocates for change,” said Flagship Logistics Group CEO Bob Moran, “And deploying the industry’s new generation of TMS technology, designed by logistics experts under the leadership of Mitch Weseley, the man widely regarded as the “father of TMS”, will enable us to garner significant new traction in 2014 and propel us well beyond that.” Flagship Logistics Group is a member of 3GTMS’ Customer Innovation Partner Program, helping to drive the development of 3GTM, and is working closely with the 3GTMS team during the implementation as the commercial launch is being rolled out.
The company is working closely with Wounded Warrior Project to recruit and place veterans, expecting to hire a total of 40 veterans between now and the end of 2014 for the contact center, in support of its longer-term strategy to hire veterans. In total, Flagship Logistics Group has committed a minimum of $100,000 to Wounded Warrior Project heroes and expects to continue to grow this contribution over time.
About Flagship Logistics Group
Flagship Logistics Group, a wholly owned subsidiary of Flagship Food Group, specializes in frozen and refrigerated LTL (less than load) transportation. Flagship Logistics Group has emerged as a leader in cold chain network logistics. Providing third-party contract warehousing, manufacturing support and general out-sourced logistics services for customers anywhere in the United States, Flagship Logistics Group uses the industry’s first newly designed TMS (transportation management software) in over a decade from 3GTMS to support contact center operations, along with five strategically located temperature controlled distribution warehouses, multiple regional cross-dock/cold storage facilities and a reliable network of temperature-controlled carrier partners. Additional information can be found at the corporate web site: www.FlagshipFoodGroup.com.
3GTMS, the experts in transportation rating, routing, and execution, delivering new & innovative, order to cash transportation management software on a single platform - offered via cloud or on premise - seamlessly unifying inbound & outbound, domestic & international transportation planning and execution for shippers and LSPs. With a leadership team comprised of the most accomplished logistics experts in the transportation industry, we have the distinct ability to deliver comprehensive solutions – quick to implement & easy to use - developed with the appropriate balance of usability and flexibility to support all transportation software needs and accommodate all budgets. Headquartered in Shelton, CT. For more information, visit: www.3gtms.com.
About Wounded Warrior Project
Wounded Warrior Project is recognizing its ten-year anniversary, reflecting on a decade of service and reaffirming its commitment to serving Wounded Warriors for their lifetime. The mission of Wounded Warrior Project® (WWP) is to honor and empower Wounded Warriors. WWP’s purpose is to raise awareness and to enlist the public’s aid for the needs of injured service members, to help injured servicemen and women aid and assist each other, and to provide unique, direct programs and services to meet their needs. WWP is a national, nonpartisan organization headquartered in Jacksonville, Florida. To get involved and learn more, visit woundedwarriorproject.org.