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Amazon, MasterCard Worldwide and Nationwide Insurance announced as Featured Speakers for Customer Response Summit in San Diego.

Customer Care leaders to engage in a dynamic 2 day Summit focused on the current state and evolution of the Customer Experience.

WINNIPEG, Manitoba, Dec. 13, 2013 /PRNewswire-iReach/ -- Execs in the Know is pleased to announce Tom Weiland, Vice-President of Global Customer Service - Amazon, Jasmine Green, Vice President, Chief Customer Advocate, Nationwide Insurance and Dan Balistierri Vice President, Global Service & Experience, MasterCard as the Featured Speakers for the Customer Response Summit - San Diego, February 3rd-5th, 2014.


Execs in the Know is once again proud to bring the Customer Response Summit, a thought leadership forum, to the Customer Care community. The Summit, one of three held annually, will take place February 3-5th in San Diego at the Manchester Grand Hyatt, San Diego, California.

"We are just thrilled to have such a great lineup of speakers for CRS in San Diego," states Chad McDaniel, President at Execs in the Know. "The depth and experience of this group will provide great thought leadership and inspiration to our attendees. Our featured speakers join a speaking faculty of Brands that are committed to adopting emerging channels and providing a superior Customer experience for the Connected Consumer. The faculty includes:



Cengage Learning









Bank of the West



The Summit will also feature the release of our 2013 Customer Experience Benchmark Study with our research partners at Digital Roots. This in-depth Study will explore how Brands are adapting, implementing and planning for emerging channels in their Customer Care strategies.

In addition, the Summit will feature a one day pre-conference training seminar developed and delivered by the International Customer Management Institute (ICMI) that will focus on the "Foundations for the Future Customer Experience Center." The Customer Experience Management Training seminar will be facilitated by ICMI co-founder, Brad Cleveland.

For more information about the Customer Response Summit and the cost to attend the Summit in San Diego please visit or contact Susan McDaniel at [email protected]

About Execs in the Know

For over a decade, Execs in the Know has built a reputation of excellence in the Customer Experience Industry and a worldwide community of over 40,000 customer experience professionals. They are recognized as a catalyst for driving critical thinking, knowledge sharing, training  and networking for Customer Experience professionals and Customer Centric Brands. The Customer Response Summit series, Blog Talk Radio, Industry Benchmarking and blogs are a few of the ways that Customer Experience leaders take advantage of the knowledge and power in the Execs in the Know Community.

For more information, visit

Media Contact: Susan McDaniel, Execs in the Know, 204-953-3920, [email protected]

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