|By Business Wire||
|January 8, 2014 03:00 AM EST||
Kofax® Limited (NASDAQ and LSE: KFX), a leading provider of smart process applications for the business critical First Mile™ of customer interactions, today announced that a global provider of wealth and asset management services in the UK has invested nearly $400,000 into Kofax solutions to automatically process instruction-related documents as part of its transfer agency business. The company selected the Kofax TotalAgility™ Mailroom Automation solution to capture and route up to one million documents per year.
Prior to choosing Kofax, the firm had attempted to automate and improve instruction processing with a solution from another vendor. That solution did not deliver the expected business benefits and was ultimately deemed unsuccessful. After conducting additional research and looking at a variety of competitive software products and solutions, the company selected Kofax based on its unique ability to ingest all of the company’s documents, extract critical information, validate its accuracy and then route it to the proper recipients for action.
“Having the ability to automatically process documents and ensure they’re in good order before routing them to downstream processes is absolutely critical for this customer,” said Howard Dratler, Executive Vice President of Field Operations at Kofax. “Errors can cost millions of dollars and cause headaches for a wide range of its employees and customers. The TotalAgility Mailroom Automation solution provides new levels of control and visibility throughout the process while eliminating extensive manual tasks otherwise necessary.”
Kofax TotalAgility Mailroom Automation is a smart process application that transforms the traditional high-volume, centralized paper mail opening and routing process to enable the capture and routing of images and information in a digital format for better speed and accuracy and lower costs. It expands centralized mailroom functions to support scanned input from distributed locations and external stakeholders as well as new communication channels arising from mobile devices and internet portals, and provides added visibility, control and automation. With TotalAgility Mailroom Automation, processes that took days or weeks of iterative corrective actions can be resolved in minutes.
Kofax® is a leading provider of smart process applications for the business critical First Mile of customer interactions. These begin with an organization’s systems of engagement, which generate real-time, information-intensive communications from customers, and provide an essential connection to their systems of record, which are typically large scale, rigid enterprise applications and repositories not easily adapted to more contemporary technology. Success in the First Mile can dramatically improve an organization’s customer experience and greatly reduce operating costs, thus driving increased competitiveness, growth and profitability. Kofax software and solutions provide a rapid return on investment to more than 20,000 customers in banking, insurance, government, healthcare, business process outsourcing and other markets. Kofax delivers these through its own sales and service organization, and a global network of more than 800 authorized partners in more than 75 countries throughout the Americas, EMEA and Asia Pacific. For more information, visit kofax.com.
©2013 Kofax Limited. Kofax is a registered trademark and First Mile and TotalAgility are trademarks of Kofax Limited.