SYS-CON MEDIA Authors: Pat Romanski, Sean Houghton, Glenn Rossman, Ignacio M. Llorente, Xenia von Wedel

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PivotLink Introduces MarketingACTION -- the New Full Service Solution for Marketing and Customer Analytics

Addresses the Marketing Skills and Knowledge Gap

SAN FRANCISCO, CA -- (Marketwired) -- 01/08/14 -- PivotLink, the leading provider of retail marketing intelligence and analytic applications, today introduced PivotLink MarketingACTION -- an all-in-one analytic solution that delivers relevant, timely marketing actions to B2C marketers. Leveraging marketing expertise and predictive analytics often found in much larger organizations, MarketingACTION equips mid-sized and smaller retailers with actionable insights for effective customer acquisition, development, retention and winback campaigns.

MarketingACTION enables retailers to add marketing and customer analytics experts to their team at a fraction of the cost of hiring resources. Powered by PivotLink's Customer PerformanceMETRIX application and data center, MarketingACTION delivers strategic recommendations and tactical actions based on data from the customer's operational marketing systems, including email marketing, social marketing, and other applications.

MarketingACTION helps marketers accelerate results in areas such as:

  • Customer Acquisition: Best cohorts, marketing channels, offers and content.
  • Customer Development: Best upsell, cross-sell and ecommerce to in-store offers and timing.
  • Customer Retention/Winback: Minimize churn and identify best offers, channels and timing for winback and loyalty campaigns.
  • Marketing Attribution: Online marketing effect on both online and offline transactions.
  • Marketing Budget Optimization: Optimal spend recommendations by objective, channel, segment, timeframe.
  • Predictive Analytics: Assess and score likelihood to buy, respond and churn.

According to Benchmark Research from Ventana Research, the lack of qualified staff (79%) and training (77%) are key obstacles in big data analytics success.* The firm finds organizations that deploy predictive analytics gain competitive advantage (68%), particularly in revenue-generating functions such as marketing (70%).**

Tony Cosentino, vice president and research director, Ventana Research, added, "PivotLink's strategy to pair marketing expertise with a proven analytic application that guides data discovery and predictive analytics is compelling. Companies looking to accelerate their time to value by doing analytics on big data in marketing should consider MarketingACTION."

"Most marketing organizations we talk to are severely under-resourced and overcommitted," said Joe Dalton, chief product and marketing officer, PivotLink. "MarketingACTION reflects PivotLink's strong commitment to provide the resources, domain expertise and analytics to help our customers advance to the next stage of marketing maturity, and to do all of this using an affordable monthly subscription model."

MarketingACTION has earned praise from PivotLink customers such as Total Hockey, the exclusive hockey equipment retailer of USA Hockey. The company offers hockey equipment at www.totalhockey.com and stores in Chicago, Detroit, Minneapolis, Philadelphia, Pittsburgh, St. Louis and Washington D.C.

"Having customer data at our fingertips is invaluable, but our lack of marketing resources makes it challenging to leverage the full power of our analytics; MarketingACTION gives us the resources we need to actually act on it," said Rob Bowers, strategy, Total Hockey. "MarketingACTION enables us to accelerate several strategic marketing initiatives in 2014, including identifying and engaging customer segments that will benefit from new value-added services."

Learn more: Visit http://www.pivotlink.com/marketingaction-full-service-analytics, call 1-425-460-1000, or contact us via http://www.pivotlink.com/contact-us.

About PivotLink Corporation

PivotLink is the leading provider of retail analytic applications delivered as software as a service (SaaS). PivotLink's on-demand marketing intelligence solutions offer business users a comprehensive view of omni-channel consumer behavior, customer segment performance, marketing program effectiveness and marketing portfolio attribution. PivotLink serves retail and retail-related customers such as: Freshpair, Kelly-Moore, Rossignol, Shaklee, Timbuk2 and Total Hockey. PivotLink is a privately held company backed by Trident Capital, Emergence Capital Partners, StarVest Partners and Pelion Venture Partners. Visit www.pivotlink.com, follow @PivotLink at www.twitter.com/pivotlink and www.facebook.com/PivotLink.

* "The Challenge of Big Data Benchmark Research presentation," Ventana Research, 2012, http://www.ventanaresearch.com/BGD/
** "Predictive Analytics Benchmark Research white paper," Ventana Research, 2012, http://www.ventanaresearch.com/pat/

PivotLink is a trademark of PivotLink Corporation. Other product and company names may be the trademarks of their respective owners. This press release is for informational purposes only and no offer to buy or solicitation of an offer to sell any securities is made hereby. The forward-looking statements in this release are subject to unknown risks and uncertainties and do not constitute guarantees of future performance. Actual results, performance or achievements of the company may differ materially from results, performance or achievements of the company expressed or implied by such forward-looking statements.

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