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SYS-CON MEDIA Authors: Ian Goldsmith, Ed Featherston, Elizabeth White, Pat Romanski, Liz McMillan

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Meritus Payment Solutions Addresses Chargebacks, Saving Merchants Time And Money

For today’s small businesses, chargebacks can be a major headache. Web-based businesses can lose significant revenue from customers who dispute a charge. Chargebacks can occur for many reasons; such as fraudulent transactions, expired cards or simply, the cardholder not recognizing the purchase on their credit card statement.

Challenge

Chargebacks are especially damaging because they represent a direct loss of revenue as funds are withheld from business accounts until chargebacks are resolved. In addition, businesses may accumulate penalties and fees, which can negatively affect their credit rating and transactions costs, threatening their ability to accept credit cards. Dealing with chargebacks not only affects revenue, but it is a time-consuming process, taking valuable time away from a business.

Solution

Meritus’s Chargeback Management System (CBMS) is an integrated solution that provides the merchant with the information needed to help investigate and more effectively dispute chargebacks. Chargeback Management System is a secure add-on solution that is available through Meritus’ proprietary platform, Payment XP. This intuitive solution continually tracks and updates pending transactions, keeping you up to date and informed throughout the entire chargeback process. All new and existing chargeback cases are instantaneously available, so you can easily understand and prioritize your work.

Everything you need, all in one place:

  • Instant Global Access – CBMS requires only an internet connection, providing the user with access from anywhere in the world
  • Notifications – Users are notified of new cases and disputes as soon as they are processed
  • Auto Dispute Templates – Build and create a customized library with predefined templates that allow users to efficiently deal with chargebacks
  • Data Analysis – Generate clear and concise reports to help make business decisions through rich data analysis

Results

With Chargeback Management System merchants win 30% more of their disputes, resulting in a significant increase in revenue. Additionally, merchants who use CBMS substantially reduce their time spent on chargebacks, spending 40% less time per chargeback. Not only does Chargeback Management System increase chargeback win ratios and reduce time spent per chargeback, it also allows merchants to resolve disputes 37% faster.

Click here to view full case study.

About Meritus

Meritus Payment Solutions is the trusted global payments partner. With a client-first mentality, Meritus provides global payment solutions that include mobile, credit and debit cards, gift and loyalty cards, fraud management, Automated Clearing House (ACH) and more. Proprietary products such as Internet-based payment platform, Payment XP, along with merchant-defined risk engine, Fraud XP, and Chargeback Management System allow companies to conduct business wherever it takes them. Built on a foundation of excellence, Meritus is dedicated to maximizing the success of your business.

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