|By PR Newswire||
|January 16, 2014 02:30 AM EST||
MANCHESTER, England, January 16, 2014 /PRNewswire/ --
Award winning hotel group, QHotels has scooped the top three hotel accolades in the annual VenueVerdict awards, recognising the brand's consistently high conference service standards over the last year.
The triumphant brand, which has a range of 21 unique hotels in locations across the UK, received the top honour - the Gold Standard Group award, as well as the No.1 Large Group and the No.1 Hotel award for its Westerwood Hotel and Golf Resort.
The Gold Standard Group award is bestowed upon the brand with the largest amount of Gold Standard Accreditations at the end of the year, highlighting a commitment and consistent approach to exemplary service standards. QHotels achieved 22 Gold Standard Accreditations over the course of 2013's quarterly assessments.
This is the third consecutive year that QHotels has been honoured with the No.1 Large Group, an award for the brand with the highest Net Promoter Score, demonstrating that event hosts are actively recommending and returning to the group.
Managing Director of QHotels, Michael Purtill commented: "I am immensely proud of what we have achieved here. Our people are passionate about delivering a professional, helpful, friendly and flexible service, tailored to each individual organiser's needs. This is why the VenueVerdict Awards are so important to us, because they are based on the voice of the event hosts and this achievement shows we're delivering on quality throughout the event, from the food served to the hi-tech facilities available.
"It's fair to say that 2013 has been a fantastic award-winning year for us. It was topped off when the group was named the Which? Best UK Hotel Chain. We can't wait to see what 2014 has to hold."
The VenueVerdict Awards are based on rigorous research conducted by BDRC Continental, the UK's largest independent market research agency and feedback from over 22,000 event hosts across just under 360 venues, and look at how likely guests are to recommend the venue.