|By Business Wire||
|January 22, 2014 03:00 AM EST||
Kofax® Limited (NASDAQ: KFX)(LSE: KFX), a leading provider of smart process applications for the business critical First MileTM of customer interactions, today announced that a major U.S. insurance company has invested more than $700,000 in Kofax software and services to process potentially massive volumes of property and casualty claims that could arise as a result of natural disasters.
The company is using Kofax Communication Server to dramatically expand its property and casualty claims processing capacity to handle 150 gigabytes of data per hour. This expansion enables the automated processing of approximately 40,000 incoming faxes and emails with attachments containing claim documents per hour. Kofax Communication Server will manage and sort incoming faxes and emails with supporting documents, route the information to appropriate claim folders without the need for manual intervention and notify claim processors that the information is ready to view.
“Because natural disasters are unpredictable and on the rise, this insurer has taken preemptive measures to ensure it can handle a massive influx of claims with utmost speed, efficiency and accuracy when their customers need it most,” said Howard Dratler, Executive Vice President of Field Operations at Kofax. “After evaluating a wide range of solutions, this insurer recognized that Kofax Communication Server was the only solution that would give it the scalability, performance and control needed to manage an incredibly high volume of claims received during short periods of time.”
The sale was comprised of approximately $400,000 of software licenses, $250,000 in professional services and $70,000 in maintenance and closed and delivered during the quarter ended December 31, 2013.
About Kofax Communication Server: The Kofax Communication Server coordinates and performs the automated exchange of information by integrating inbound and outbound communication channels. It links virtually any device such as multifunction peripherals (MFPs) and phone systems, media types like email, fax, SMS, MMS, voicemail and telex, and applications such as SAP, IBM WebSphere MQ and Kofax document capture products. Organizations can exchange information in the formats most appropriate for their customers and partners, enable intelligent routing and trace information for compliance purposes.
Kofax is a leading provider of smart process applications for the business critical First Mile of customer interactions. These begin with an organization’s systems of engagement, which generate real time, information intensive communications from customers, and provide an essential connection to their systems of record, which are typically large scale, rigid enterprise applications and repositories not easily adapted to more contemporary technology. Success in the First Mile can dramatically improve an organization’s customer experience and greatly reduce operating costs, thus driving increased competitiveness, growth and profitability. Kofax software and solutions provide a rapid return on investment to more than 20,000 customers in financial services, insurance, government, healthcare, business process outsourcing and other markets. Kofax delivers these through its own sales and service organization, and a global network of more than 800 authorized partners in more than 75 countries throughout the Americas, EMEA and Asia Pacific. For more information, visit kofax.com.
© 2014 Kofax Limited. Kofax is a registered trademark and First Mile is a trademark of Kofax Limited.