|By RealWire News Distribution||
|January 22, 2014 09:16 PM EST||
January 22, 2014 - Shadow IT, the use of external IT solutions and assets by individuals inside an organization without IT department approval or involvement, is a serious and growing problem. IT departments are no longer in contact with what is brought into the enterprise, from hardware (smart phone, PC, tablet, etc.) to cloud-based applications. These unapproved purchases and their usage complicate IT departments' efforts to keep track of, manage, and protect a seemingly endless list of software and hardware. IT also needs to contend with the raised risks of data loss when external IT solutions are added to the environment. Employees argue that they are simply taking the initiative and the opportunity to be more productive. However, IT must balance freedom and productivity with business operational safety and compliance.
LANDESK, the global leader in delivering User-Oriented IT solutions solving systems, assets, security, mobility and IT service management challenges, is helping bridge the gap between IT and end users with its new Service Desk 7.7 release. Service Desk 7.7 includes a robust set of features designed to prevent shadow IT by increasing engagement and communication between IT and end users.
LANDESK Service Desk 7.7 bridges the gap between IT and end users working in-house and remotely by providing immediate and easily sourced products and services. New features and enhancements include:
Mobile Self Service: Previously available as a Web App, Service Desk 7.7 is now available as an App in the Apple App Store and in Google Play. With Mobile Self Service, end users can engage with IT and address many of their own IT issues, such as password reset, mapping to a new network drive, or printing to a different printer in the office all whilst out of the office.
Mobile Service Catalogue: End users can request services through the self-service catalog while on-the-go at any time and from any mobile device.
Mobile Location Aware: IT can quickly locate and view the physical location of a mobile service user (end user, IT, or analyst) as they interact with the service desk via their own tablet, smartphone or connected device. This enables end users to reduce wait time by requesting on the spot support from an analyst in close vicinity.
Picture Driven Support: Service Desk 7.7 provides an accurate and convenient way to report issues through visual image, text, link or video support.
Service Desk Performance Reports: LANDESK Service Desk has been certified as compliant with the Service Desk Institute's (SDI) Performance Results Report: A set of metrics and reports designed to help IT adhere to SDI Service Desk Certification Standards.
"Smooth communication is a hallmark of the User-Oriented IT approach to IT; focusing on the end user regardless of the device or endpoint. Service Desk 7.7 builds communication lines to reduce friction between IT and end users, bringing faster IT responses and happier end users," says Steve Morton, CMO, LANDESK. "In the age of IT consumerization, end users are constantly tempted to find their own IT solutions without organizational approval, which can increase cost and compromise network security, create licensing and support problems, and generally makes IT's job more difficult. Service Desk 7.7 allows end users and IT to engage with each other in way that reduces the end users' perceived need to partake in shadow IT."
LANDESK Service Desk 7.7 is now available through LANDESK and its partners. For more information on these and additional new features and enhancements to Service Desk 7.7, please visit: www.landesk.com/products/service-desk/#whatsnew.
Tweet this: @LANDESK furthers #ITSM momentum by reducing risks of #shadowIT with Service Desk 7.7 http://bit.ly/1mwoImO
About LANDESK Software
LANDESK Software is a leading provider of systems lifecycle management, endpoint security, and IT service management solutions for desktops, servers and mobile devices across the enterprise. LANDESK enables IT to deliver business value by gaining control of end-user computing with a single console, light infrastructure, and ITIL solutions that deliver significant ROI for thousands of customers worldwide. LANDESK is headquartered in Salt Lake City, Utah, with offices located in the Americas, Europe and Asia Pacific, and can be found at www.landesk.com.
Copyright © 2014, LANDESK Software, Inc. and its affiliates. All rights reserved. LANDESK and its logos are registered trademarks or trademarks of LANDESK Software, Inc. and its affiliates in the United States and/or other countries. Other brands and names may be claimed as the property of others.
Tel: +1 801-316-9063
Email: [email protected]
Lois Paul and Partners
Tel: +1 512-784-7103
Email: [email protected]
Containers Expo Blog covers the world of containers, as this lightweight alternative to virtual machines enables developers to work with identical dev environments and stacks. Containers Expo Blog offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. Bookmark Containers Expo Blog ▸ Here Follow new article posts on Twitter at @ContainersExpo
May. 27, 2015 08:00 AM EDT Reads: 771
Compute virtualization has been transformational, yet security policy implementation and enforcement has lagged behind in agility and automation. There are a number of key considerations when implementing policy in private and hybrid clouds. In his session at 15th Cloud Expo, Malcolm Rieke, the Director of Product Management at Catbird, discussed the impact of this new paradigm and what organizations can do today to safely move to software-defined network and compute architectures, including: ...
May. 27, 2015 08:00 AM EDT Reads: 2,730
The cloud is everywhere and growing, and with it SaaS has become an accepted means for software delivery. SaaS is more than just a technology, it is a thriving business model estimated to be worth around $53 billion dollars by 2015, according to IDC. The question is - how do you build and scale a profitable SaaS business model? In his session at 15th Cloud Expo, Jason Cumberland, Vice President, SaaS Solutions at Dimension Data, discussed the common mistakes businesses make when transitioning t...
May. 27, 2015 07:30 AM EDT Reads: 2,989
In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect at GE, and Ibrahim Gokcen, who leads GE's advanced IoT analytics, focused on the Internet of Things / Industrial Internet and how to make it operational for business end-users. Learn about the challenges posed by machine and sensor data and how to marry it with enterprise data. They also discussed the tips and tricks to provide the Industrial Internet as an end-user consumable service using Big Data Analytics and Industrial C...
May. 27, 2015 07:30 AM EDT Reads: 5,486
Cloud and Big Data present unique dilemmas: embracing the benefits of these new technologies while maintaining the security of your organization's assets. When an outside party owns, controls and manages your infrastructure and computational resources, how can you be assured that sensitive data remains private and secure? How do you best protect data in mixed use cloud and big data infrastructure sets? Can you still satisfy the full range of reporting, compliance and regulatory requirements? In...
May. 27, 2015 07:00 AM EDT Reads: 4,358
There has been a lot of discussion recently in the DevOps space over whether there is a unique form of DevOps for large enterprises or is it just vendors looking to sell services and tools. In his session at DevOps Summit, Chris Riley, a technologist, discussed whether Enterprise DevOps is a unique species or not. What makes DevOps adoption in the enterprise unique or what doesn’t? Unique or not, what does this mean for adopting DevOps in enterprise size organizations? He also explored differe...
May. 27, 2015 06:30 AM EDT Reads: 3,633
Storage administrators find themselves walking a line between meeting employees’ demands to use public cloud storage services, and their organizations’ need to store information on-premises for security, performance, cost and compliance reasons. However, as file sharing protocols like CIFS and NFS continue to lose their relevance, simply relying only on a NAS-based environment creates inefficiencies that hurt productivity and the bottom line. IT wants to implement cloud storage it can purchase a...
May. 27, 2015 06:30 AM EDT Reads: 2,796
The move to the cloud brings a number of new security challenges, but the application remains your last line of defense. In his session at 15th Cloud Expo, Arthur Hicken, Evangelist at Parasoft, discussed how developers are extremely well-poised to perform tasks critical for securing the application – provided that certain key obstacles are overcome. Arthur Hicken has been involved in automating various practices at Parasoft for almost 20 years. He has worked on projects including database dev...
May. 27, 2015 06:00 AM EDT Reads: 2,788
In this scenarios approach Joe Thykattil, Technology Architect & Sales at TimeWarner / Navisite, presented examples that will allow business-savvy professionals to make informed decisions based on a sound business model. This model covered the technology options in detail as well as a financial analysis. The TCO (Total Cost of Ownership) and ROI (Return on Investment) demonstrated how to start, develop and formulate a business case that will allow both small and large scale projects to achieve...
May. 27, 2015 05:30 AM EDT Reads: 3,167
Cloud Foundry open Platform as a Service makes it easy to operate, scale and deploy application for your dedicated cloud environments. It enables developers and operators to be significantly more agile, writing great applications and deliver them in days instead of months. Cloud Foundry takes care of all the infrastructure and network plumbing that you need to build, run and operate your applications and can do this while patching and updating systems and services without any downtime.
May. 27, 2015 05:30 AM EDT Reads: 3,517
Are your Big Data initiatives resulting in Big Impact or Big Mess? In her session at Big Data Expo, Penelope Everall Gordon, Emerging Technology Strategist at 1Plug Corporation, shared her successes in improving Big Decision outcomes by building stories compelling to the target audience – and her failures when she lost sight of the plotline, distracted by the glitter of technology and the lure of buried insights. The cast of characters includes the agency head [city official? elected official?...
May. 27, 2015 05:30 AM EDT Reads: 3,327
Building low-cost wearable devices can enhance the quality of our lives. In his session at Internet of @ThingsExpo, Sai Yamanoor, Embedded Software Engineer at Altschool, provided an example of putting together a small keychain within a $50 budget that educates the user about the air quality in their surroundings. He also provided examples such as building a wearable device that provides transit or recreational information. He then reviewed the resources available to build wearable devices at ...
May. 27, 2015 04:30 AM EDT Reads: 3,958
After a couple of false starts, cloud-based desktop solutions are picking up steam, driven by trends such as BYOD and pervasive high-speed connectivity. In his session at 15th Cloud Expo, Seth Bostock, CEO of IndependenceIT, cut through the hype and the acronyms, and discussed the emergence of full-featured cloud workspaces that do for the desktop what cloud infrastructure did for the server. He also discussed VDI vs DaaS, implementation strategies and evaluation criteria.
May. 27, 2015 04:00 AM EDT Reads: 4,503
The emergence of cloud computing and Big Data warrants a greater role for the PMO to successfully manage enterprise transformation driven by these powerful trends. As the adoption of cloud-based services continues to grow, a governance model is needed to orchestrate enterprise cloud implementations and harness the power of Big Data analytics. In his session at Cloud Expo, Mahesh Singh, President of BigData, Inc., discussed how the Enterprise PMO takes center stage not only in developing the app...
May. 27, 2015 03:30 AM EDT Reads: 2,560
How do APIs and IoT relate? The answer is not as simple as merely adding an API on top of a dumb device, but rather about understanding the architectural patterns for implementing an IoT fabric. There are typically two or three trends: Exposing the device to a management framework Exposing that management framework to a business centric logic Exposing that business layer and data to end users. This last trend is the IoT stack, which involves a new shift in the separation of what stuff happe...
May. 27, 2015 03:00 AM EDT Reads: 5,718