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Managed Service Providers -- Why Choose a Telco?



 

 

 

LONDON, Jan. 23, 2014 /PRNewswire/ -- Reportbuyer.com just published a new market research report:

Managed Service Providers -- Why Choose a Telco?

Managed service providers (MSPs), as outsourced contractors, manage and assume responsibility for providing a clearly defined set of services to their clients. Organisations employ managed service providers for a variety of reasons, including:

  • Cost savings
  • Reduction of complexity
  • Lack of capital to execute strategic initiatives
  • Lack of resources to align current infrastructure and people with strategic initiatives
  • Improvement of the linkage between ICT resources and critical business processes
  • The impact of the 3rd Platform technologies that IDC identifies as drivers of change

The key reason for customers to use a managed service provider is still the increased cost savings. So, service providers clearly need to provide a strong business case to their customers. However, this survey shows that they also need to address soft factors such as the ability to provide business continuity, security, improvements to customer service/satisfaction, and real flexibility.

Whilst telcos have some strategic advantages addressing the managed services market, particularly in cloud, due to their network and bandwidth, it is clear from this survey that customers are not always influenced by these. It also shows that they have reservations about telcos, particularly around their perceived lack of global and local presence, lack of integration skills and IT expertise, and inability to customise solutions with telco services, as the offerings are too standardised.

To be successful in the managed services market, telcos need to be more flexible in their offerings and review how they can provide bespoke services and rely less on the traditional standardised telco model. Telcos will often need to work alongside other managed service providers to cover all services the customers seek.

 

 

Table of Contents

IDC Opinion

In This Study

Methodology

Situation Overview

IDC View

IDC View

IDC View

IDC View

IDC View

IDC View

IDC View

IDC View

IDC View

Future Outlook

Essential Guidance

Learn More

Related Research

Synopsis

Figure: Australia Organisations' Top Corporate Imperatives for the Next 12-18 Months

Figure: Australia Organisations' Overall Spending on Managed Services in the Next 12 Months

Figure: Australia Organisations' Areas for Expansion or Adoption of New Managed Services

Figure: Technologies Customers Would Like to Leverage from Their Managed Service Engagement

Figure: Australia Organisations' Level of Satisfaction with Current Managed Service Provider

Figure: Australia Organisations' Satisfaction with the Level of Innovation Provided by the Service Provider

Figure: Australia Organisations' Preferred IT Service Providers

Figure: Australia Organisations' Reasons for Using Managed Services

Figure: Australia Organisations' Reasons on Not Choosing a Telco for Managed Services

Figure: Australia Organisations' Expectation on the Level of Integration and Consulting Work

 




Read the full report:
Managed Service Providers -- Why Choose a Telco?
http://www.reportbuyer.com/computing_electronics/internet/managed_servic...

For more information:
Sarah Smith
Research Advisor at Reportbuyer.com
Email: [email protected]
Tel: +44 208 816 85 48
Website: www.reportbuyer.com

 

SOURCE ReportBuyer

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