|By Business Wire||
|January 24, 2014 05:40 PM EST||
Belly, the world’s best and fastest growing loyalty platform, today announced that it has named 15-year technology startup veteran, Sarah Reilly Engel as Vice President of Merchant Success. In this role, Engel will drive advocacy for Belly’s more than 7,000 merchants, while also leading customer retention and evangelizing efforts designed to help them achieve success.
Engel began her career in product marketing at investment firm Donaldson, Lufkin & Jenrette, and headed west to San Francisco in early 2000 to join the startup culture of Silicon Valley. With roles at Red Herring Magazine and Salesforce.com, Engel developed a passion for working with early stage companies. As one of the first members of the Salesforce.com, the leading CRM platform’s, Customer Success Management team, she was not only responsible for the top 10 percent of its customers, she also helped shape and develop scalable best practices that focused on delivering businesses tools to increase ROI through customer relationship management.
Her Enterprise SaaS experience attracted desirable roles at digital media startups, where Engel spearheaded sales and account management efforts across New York and Chicago, and subsequently inspired the launch of her consulting firm dedicated to help such companies create go-to-market strategies spanning customer acquisition to retention.
“This is a dream role for me at Belly,” Engel says. “I am fortunate to join a team of executives that fully understand the importance of focusing on building a product that enables merchants to succeed while providing tools and features that tie directly to customer happiness and merchant retention. This is an opportunity that I could not pass up.”
Belly takes the time and devotes the necessary effort and related resources to build connections that have helped it attain its leadership status in the digital loyalty space.
The Merchant Success team led by Engel will validate Belly’s evolving dedication to exceptional customer service. Recently developed internal tools will help propel this philosophy – a newly launched Web Command Center with detailed analytics, data, and campaign tools, to add to the in-store Command Center, Zuora implementation for more transparency and reporting around billing, back end tools that give the Merchant Success team the ability to give better data and analytics to their clients, and reporting functionality that gives insight on a particular store's health and overall success.
These back end tools will be a key component of the company’s retention efforts, and will be continually tweaked based on key metrics and proxies to ensure long-term merchant success. Among its features are “red flag” metrics designed to track and monitor in-store tablets with the ability to diagnose any abnormality remotely; from battery health, screen brightness, location, heartbeats, performance by region, vertical, customer lifetime, etc.
“Since launch, we’ve tried to consistently invest in our merchant partners success and satisfaction, even if at times, we had to do so in unscalable ways,” said Logan LaHive, CEO and founder of Belly. “Sarah brings experience and a real passion for Merchant Success, and with a focus on tools, content, and communication, we are thrilled to double down with her leading the team.”
Belly is focused on creating a customer-centric organization that starts from the top and touches everything from sales, training, content marketing, analytics and product. The company’s Merchant Success Managers will assist small business and provide direction on best practices to help them get customers back into their stores more often.
In addition to her past sales and managerial roles, Engel is a highly in-demand speaker on various panels and a regular contributor to multiple publications on digital loyalty and social media topics. She also leads workshops at Chicago digital accelerators, and Sales and Customer Success classes at the Chicago Startup Institute.
Belly is currently installed in more than 7,000 businesses nationwide. For more information, please visit www.bellycard.com.
Belly, which allows customers to accumulate loyalty points from multiple merchants on a single card or mobile-phone app, is in dozens of markets with more than 7,000 businesses. It has expanded from independent merchants to chains, with a platform that includes best-in-class iPhone and Android mobile apps, Belly Bites for better customer acquisition, tools to facilitate online customer reviews, and streamlined Facebook and Twitter integrations.
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at Internet of @ThingsExpo, James Kirkland, Chief Ar...
May. 28, 2015 02:00 PM EDT Reads: 4,820
The world is at a tipping point where the technology, the device and global adoption are converging to such a point that we will see an explosion of a world where smartphone devices not only allow us to talk to each other, but allow for communication between everything – serving as a central hub from which we control our world – MediaTek is at the heart of both driving this and allowing the markets to drive this reality forward themselves. The next wave of consumer gadgets is here – smart, con...
May. 28, 2015 02:00 PM EDT Reads: 566
Cloud Expo, Inc. has announced today that Andi Mann returns to DevOps Summit 2015 as Conference Chair. The 4th International DevOps Summit will take place on June 9-11, 2015, at the Javits Center in New York City. "DevOps is set to be one of the most profound disruptions to hit IT in decades," said Andi Mann. "It is a natural extension of cloud computing, and I have seen both firsthand and in independent research the fantastic results DevOps delivers. So I am excited to help the great team at ...
May. 28, 2015 02:00 PM EDT Reads: 1,654
Container technology is sending shock waves through the world of cloud computing. Heralded as the 'next big thing,' containers provide software owners a consistent way to package their software and dependencies while infrastructure operators benefit from a standard way to deploy and run them. Containers present new challenges for tracking usage due to their dynamic nature. They can also be deployed to bare metal, virtual machines and various cloud platforms. How do software owners track the usag...
May. 28, 2015 01:30 PM EDT Reads: 631
CA Technologies has announced it has signed a definitive agreement to acquire Rally Software Development Corp. for $19.50 per share, which equates to approximately $480 million, net of cash acquired. The transaction has been unanimously approved by both Boards of Directors, and is expected to close in the second quarter of CA’s fiscal 2016. Based in Boulder, CO, Rally has approximately 500 employees across four continents and FY 2015 sales of $88 million. “Software applications are changing the...
May. 28, 2015 01:04 PM EDT Reads: 306
The security devil is always in the details of the attack: the ones you've endured, the ones you prepare yourself to fend off, and the ones that, you fear, will catch you completely unaware and defenseless. The Internet of Things (IoT) is nothing if not an endless proliferation of details. It's the vision of a world in which continuous Internet connectivity and addressability is embedded into a growing range of human artifacts, into the natural world, and even into our smartphones, appliances, a...
May. 28, 2015 01:00 PM EDT Reads: 6,196
Enterprises are fast realizing the importance of integrating SaaS/Cloud applications, API and on-premises data and processes, to unleash hidden value. This webinar explores how managers can use a Microservice-centric approach to aggressively tackle the unexpected new integration challenges posed by proliferation of cloud, mobile, social and big data projects. Industry analyst and SOA expert Jason Bloomberg will strip away the hype from microservices, and clearly identify their advantages and d...
May. 28, 2015 12:30 PM EDT Reads: 1,483
The OpenStack cloud operating system includes Trove, a database abstraction layer. Rather than applications connecting directly to a specific type of database, they connect to Trove, which in turn connects to one or more specific databases. One target database is Postgres Plus Cloud Database, which includes its own RESTful API. Trove was originally developed around MySQL, whose interfaces are significantly less complicated than those of the Postgres cloud database. In his session at 16th Cloud...
May. 28, 2015 12:30 PM EDT Reads: 1,176
All major researchers estimate there will be tens of billions devices - computers, smartphones, tablets, and sensors - connected to the Internet by 2020. This number will continue to grow at a rapid pace for the next several decades. With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo, June 9-11, 2015, at the Javits Center in New York City. Learn what is going on, contribute to the discussions, and ensure that your enter...
May. 28, 2015 12:15 PM EDT Reads: 2,069
SYS-CON Events announced today that MetraTech, now part of Ericsson, has been named “Silver Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. Ericsson is the driving force behind the Networked Society- a world leader in communications infrastructure, software and services. Some 40% of the world’s mobile traffic runs through networks Ericsson has supplied, serving more than 2.5 billion subscribers.
May. 28, 2015 12:00 PM EDT Reads: 1,394
Software Development Solution category in The 2015 American Business Awards, and will ultimately be a Gold, Silver, or Bronze Stevie® Award winner in the program. More than 3,300 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration. "We are honored to be recognized as a leader in the software development industry by the Stevie Awards judges," said Steve Brodie, CEO of Electric Cloud. "We introduced ElectricFlow and our Deploy app...
May. 28, 2015 12:00 PM EDT Reads: 1,746
What do a firewall and a fortress have in common? They are no longer strong enough to protect the valuables housed inside. Like the walls of an old fortress, the cracks in the firewall are allowing the bad guys to slip in - unannounced and unnoticed. By the time these thieves get in, the damage is already done and the network is already compromised. Intellectual property is easily slipped out the back door leaving no trace of forced entry. If we want to reign in on these cybercriminals, it's hig...
May. 28, 2015 12:00 PM EDT Reads: 4,218
The 4th International Internet of @ThingsExpo, co-located with the 17th International Cloud Expo - to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA - announces that its Call for Papers is open. The Internet of Things (IoT) is the biggest idea since the creation of the Worldwide Web more than 20 years ago.
May. 28, 2015 12:00 PM EDT Reads: 1,691
In their general session at 16th Cloud Expo, Michael Piccininni, Global Account Manager – Cloud SP at EMC Corporation, and Mike Dietze, Regional Director at Windstream Hosted Solutions, will review next generation cloud services, including the Windstream-EMC Tier Storage solutions, and discuss how to increase efficiencies, improve service delivery and enhance corporate cloud solution development. Speaker Bios Michael Piccininni is Global Account Manager – Cloud SP at EMC Corporation. He has b...
May. 28, 2015 11:30 AM EDT Reads: 1,186
SYS-CON Events announced today that O'Reilly Media has been named “Media Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York City, NY. O'Reilly Media spreads the knowledge of innovators through its books, online services, magazines, and conferences. Since 1978, O'Reilly Media has been a chronicler and catalyst of cutting-edge development, homing in on the technology trends that really matter and spurring their adoption...
May. 28, 2015 11:30 AM EDT Reads: 613