|By Business Wire||
|January 28, 2014 03:00 PM EST||
Redstone Federal Credit Union (RFCU) has selected Adapt Telephony Services, LLC, to configure, install and provide technical support for the Interactive Intelligence Group Inc.'s (Nasdaq: ININ) contact center and enterprise IP telephony software suite, Customer Interaction Center® (CIC). The all-in-one unified communication platform will be deployed by Adapt throughout RFCU’s organization.
RFCU has more than 350,000 members, 800 employees, 24 branch locations across Alabama and assets of more than $3.5 billion. CIC’s capabilities will upgrade the RFCU member services center by replacing an aging Nortel enterprise telephony system with a single platform. RFCU no longer will need to manage multiple standalone systems loosely integrated from multiple vendors.
The selection of Adapt and its Interactive Intelligence solution over alternative platforms was based upon the simplistic yet scalable architecture found in CIC, says Harry Gunsallus, Redstone’s EVP/CIO and President of Redstone Consulting Group. “CIC integrates in real time to Redstone’s Open Solutions (now FiSERV) core Banking System,” he notes.
“We will be using multimedia queuing, recording, workforce management, disaster recovery and the new Interaction Analyzer™ speech analytics product to spot keywords and phrases spoken by our members, score our agents and help them improve their everyday performance. Beyond today, CIC’s flexibility will enable us to develop and deploy our own applications and then sell those solutions through our consulting subsidiary.”
Adapt has an extensive focus in the financial industry with more than 90 financial clients across 27 states. These institutions range in size from $100 million in assets to over $8 billion.
Adapt, Redstone Consulting Group Sign Alliance Agreement
Additionally, Adapt and Redstone Consulting Group (RCG), a credit union service organization (CUSO) and a wholly-owned subsidiary of RFCU, have entered into a three-year joint venture. As part of the agreement, RCG will introduce Adapt, the CIC solution from Interactive Intelligence and Adapt custom applications to other financial institutions. Adapt’s trained, certified sales engineering, implementation and project management teams will be tapped for their expertise in improving the user experience through all-in-one multi-channel communication. Adapt will reciprocate where appropriate with prospective users with recommendations involving products developed by Redstone Consulting Group.
About Redstone Federal Credit Union (RFCU)
Redstone Federal Credit Union has more than $3.5 billion in assets and more than 350,000 members, Redstone Federal Credit Union is the largest member-owned financial institution in Alabama and one of the 25 largest federal credit unions in the nation in terms of assets. Visit www.redfcu.org.
About Redstone Consulting Group (RCG)
Redstone Consulting Group, LLC (RCG, LLC), is a wholly owned subsidiary (CUSO – Credit Union Service Organization) of Redstone Federal Credit Union, based in Huntsville Alabama. RCG was founded in May 2012 with the specific idea of taking Redstone developed, commercially viable technology products and solutions to market. In addition to its current partnership arrangement with Adapt, RCG also partners with Open Solutions, Cubus Solutions, Fusion Risk Management, My Virtual Strongbox and Vertifi. Visit www.redstoneconsultinggroup.org.
About Adapt Telephony Services, LLC
Adapt is one of the most highly honored resellers and systems integrators in North America and delivers, develops, installs and supports unified IP business communications. Adapt’s principal product offering, the market-leading Interactive Intelligence all-in-one multichannel software platform called Customer Interaction Center, is optimized by trained, certified professionals spearheading application development, system installation and support. Founded in 1997, Adapt has produced contact center automation, enterprise IP telephony and business process automation solutions at hundreds of client sites. The company is headquartered in Oak Brook, Illinois, and has employees throughout the U.S. They specialize in sales, development, systems engineering and implementation, project management and technical product support. For more information, visit www.teamadapt.com or call (630) 468-7500.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company's solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Forbes’ 2011 Best Small Companies in America, and Software Magazine's 2011 Top 500 Global Software and Services Suppliers. It employs approximately 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at (317) 872-3000 or [email protected].