SYS-CON MEDIA Authors: Trevor Parsons, Sean Houghton, Glenn Rossman, Ignacio M. Llorente, Xenia von Wedel

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Silanis Again Named #1 Leader in Customer Satisfaction in G2 Crowd E-Signature Grid

Silanis Continues to Lead E-Signature Vendors With Top Scores in Customer Satisfaction, Scalability, Compliance and Overall Functionality

MONTREAL, QC--(Marketwired - January 30, 2014) - Silanis e-SignLive™, the e-signature choice for business, has once again earned the highest customer satisfaction mark and Net Promoter Score (NPS) in enterprise software user review site G2 Crowd's Winter 2014 Grid Report on electronic signature technologies. Silanis e-SignLive had also been named a Leader with the highest customer satisfaction score in the Summer 2013 Grid Report where customers noted its ease of use: "It's a no brainer, they just click and sign, as if they were buying groceries," and "…incredibly easy to implement, architecture is simple yet powerful."

As the vendor that received the most customer reviews, 99 percent of reviewers gave e-SignLive 4 or 5 stars, which solidified Silanis as the Leader in customer satisfaction. Silanis e-SignLive also earned the top Net Promoter Score of 86, 30 percent higher than all other vendors in the report. This proves Silanis delivers a quality user experience that results in strong customer loyalty across all sizes of organizations, reinforcing the company's goal of providing the best experience ever.

The only Leader to earn top marks in two out of three categories, Silanis e-SignLive received the following scores:

  • 95 percent of users gave e-SignLive a high customer satisfaction score;
  • 94 percent of customers would recommend Silanis e-SignLive to peers;
  • 99 percent believe Silanis e-SignLive is headed in the right direction.

"Our repeated Leader status confirms our ability to deliver the best customer experience around electronic signatures, which resonates in high value, compliance-driven industries," said Silanis Technology CEO and co-founder Tommy Petrogiannis. "Part of what drives the value for customers is Silanis' ability to meet businesses where they are, with ease of use, security and deployment choices for their needs now and into the future."

"In industries such as real estate, health care and banking, electronic signature is becoming a standard part of the business process," said Godard Abel, co-founder and CEO of G2 Crowd. "Across the category, electronic signature users report high levels of satisfaction. Reviews from Silanis e-SignLive customers of all sizes and in all industries secured Silanis its Leader designation and top customer satisfaction ranking."

Silanis e-SignLive also scored the highest in the Leader category with:

  • 94 percent satisfaction for its ease of use;
  • 96 percent satisfaction for its security and scalability;
  • 95 percent satisfaction of its support quality.

In their G2 Crowd reviews, Silanis customers had this to say:

"We like the multiple signature capture points for audit and verification. We also find the electronic digital stamp to be a very strong compliance measure." -- Terry Janeway, EVP, PlanMember

"Great product. Well defined API set & easy to integrate with the API set. Good support." -- Vijai Thoppae, CIT Solutions Manager, Bosch Automotive Service Solutions

"The product is configurable / customizable (within reason) to our specific needs; Silanis support has been top-notch. The solution is deployed to our infrastructure so we have control over the environment. We purchased eSign Enterprise to allow tracking and evidence of electronic document delivery. Benefits we have already experienced are customer convenience, company cost-savings, and an improved loan process." -- Carrie Keisler, Vendor Management, Wells Fargo - Servicing Technology Home Lending

Silanis is offering those interested in comparing electronic signature vendors a complimentary download of the G2 Crowd E-Signature report -- please visit http://www.silanis.com/resource-center/g2-crowds-electronic-signature-software-rankings to download.

About Silanis

Businesses of all sizes choose Silanis Technology when e-signatures matter. With more than 600 million documents processed every year, e-SignLive™ is the most widely used e-signature solution around the world. Thousands of organizations, big and small, including the leading banks, insurers, credit providers, pharmaceutical and government agencies trust e-SignLive as their platform to make business digital. On premise or in the cloud, e-SignLive delivers the best customer experience while improving legal and regulatory compliance. Learn more: www.silanis.com, Twitter, LinkedIn, Facebook and Google+.

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