|By Business Wire||
|January 31, 2014 10:00 AM EST||
Avtex has been named an Interactive Intelligence 2014 Platinum Elite Partner. Interactive Intelligence, a global provider of software and services designed to improve the customer experience, grants Platinum Elite Partner status each year to resellers that meet the vendor’s most stringent product certification, software sales and renewals, and customer satisfaction requirements.
“Our Platinum Elite program is the highest standard we offer and demonstrates a reseller’s commitment to achieving maximum return on investment for its customers through superior product knowledge and a focus on long-term customer satisfaction,” said Interactive Intelligence chief business officer, Paul Weber.
“Our approach to technology deployments is unique because we spend a lot of time up front with customers to first ensure their marketing and IT initiatives are aligned,” said George Demou, president and CEO of Avtex. “This helps them build a customer experience strategy, which drives our technology decisions – not the other way around. This unique approach, combined with the investment we’ve made in the Interactive Intelligence software as a Platinum Elite partner for 8 years running, gives customers a truly differentiated technology deployment experience.”
Avtex provides sales, deployment and support of the Interactive Intelligence all-in-one IP communications software suite, Customer Interaction Center (CIC). CIC, which can be deployed in the cloud or on-premises, offers contact center, unified communications, and business process automation functionality to organizations of all sizes. CIC’s unique single-platform, open architecture was designed to eliminate the cost and complexity introduced by multipoint products.
Avtex, a Pohlad Family Company, provides professional services and strategic consulting encompassing a full 360° suite of solutions including user experience design, application development, unified communications, contact centers, portals, business intelligence, and customer relationship management. Driven by technology know-how and passionate about customer experience, Avtex is uniquely qualified to help clients deliver exceptional experiences to their customers using technology. Backed by strategic partnerships with Microsoft, Sitecore and Interactive Intelligence, Avtex is truly a breadth and depth provider of customer experience technology solutions. Find out more about Avtex online at www.avtex.com or follow Avtex on Twitter at @avtex.